BM
Bayanda Maponga-Kgosana
Active since Oct 2010
6
Reviews
0
Industries
Reviews
6 reviews102 months ago
Great Attitute of Ubuntu
The lady at enquiries by the name of Veronica Maharla assisted us with a smile and genuine kindness. It was my first time visiting this center as my helper needed some medical attention. Veronica made the experience pleasant and painless. I wish there were more of her caliber in all industries, she is truly a rare gem.
0 replies
120 months ago
Bad Attitude Manager Gordon M&B Wonderpark
<p>Ordereda cappucino & Omellette at Mugg & Bean - Wonderpark.</p> <p>My waitress( Asanda), a pleasant soft spoken lady assisted me, I had a specific request ( "runny soft on the inside, please ask the chef not to turn it over")this is how I would like my omellette done as this is how I always have it at all the other Mugg & Bean restarants around the country. To my suprise it was done incorrectly,it was well done. To which I then called Asanda and asked her to assist. In her defense, she told me that she did tell the chef my request. a few seconds after she had taken my plate, the manager Gordon, came to me in a very defensive mode to ask what seems to be the problem, When I repeated my request, He loudly responded that this was an unusual request and He's never had such. Taking No notice of other customers around him. The long & short of it is my Omellette was redone, Asanda delivered it to the table & asked that I check it was ok,which I did and confirmed it's Ok. Thanking her for her help, I asked that She calls Gordon the Manager to come see what my unsual requested Omellette, He came a few minutes later with a bad attitude on his face. All I said was "I just wanted to show you this is what I was asking for,thank you" He responded by saying "I'm a profession,let's respect each other" which I was taken by surprise as I did not understand his comment. Dpoes this mean as a paying customer, I am not allowed to make a special request as to how my food is done? I work in a customer related industry and I kmow this is not how you treat your customers. Gordon needs an attitude check otherwise He will upset a lot more customers. A leader should always lead by example!!!</p>
0 replies
120 months ago
Great Service
<p>Wow Wow Wow, haven't had such great customer service in a game store ,EVER!!!! It was Sunday, the 1st May when I decided to do some shopping at Game Mall africa hoping the craziness of a New Mall opening would have died down. Much to my surprise the Mall was packed more so the Game store downstairs. I was tempted to change my mind & shop another day but I really needed to get some suppliers so I perservered. Boy I am glad I didn't change my mind, I made purchases of almost R5000 with my game card that day with a smile on my face. The service given by the store manager Bruce is exceptional & examplirary to his staff. He engaged with multiple customers & assisted them in record time including me. Keep up the great Work Bruce, I really wish GAME had more store managers like YOU. I often shop in Clearwater/Menlyn/Boulders( Not the greatest of experience) & Belair (Ok) but Mall of Africa, you take the trophy. You have retained me as a Game MOA shopper :-) Thank You</p>
53 replies
120 months ago
Cell C and C-Surance Bad Customer Service
<p>I have been a customer for 2 years since my contract started with Cell-C, the service is appauling. When calling the call centre number 084 157 0007, the consultants that answer seem demotivated & not interested to assist you with your query.They put me on hold for almost 10min Plus at at any given time checking "Records" I have had 3 consultants who have been assisting me with my current cellphone damage claim( Dineo/Shafee Strauss & worst of all Siphiwe). My cellphone was handed in to the Cell C Northgate branch to (consultant-Zintle)on the 29th April for repairs, no claim form was sent to me( had to find them myself & send them). Secondly, when I called C-surance to follow up,I was told my phone was misplaced and they are not sure where it is & Shafee proceeded to ask me where I left it. I then followed up at the Cell-C branch with Zinhle on the 11th May who also gave me NO hope that my phone will be back any time soon. I am highly dissappointed that customer service at both Cell-C Northgate & C-Surance is so bad to a point that I want to terminate my contract with Cell-C ad move to a competitor as I spend lots of money monthly on both my cellphone bill & cellphone insurance. If customer issues are not addressed, Cell-C will be losing a lot of customers in the near future. I advise some training is put in place to equip your consultants with basic customer servicee s****s.</p>
53 replies
125 months ago
Late delivery/Bad service
Ordered 2 large pizzas at 7:35pm, delivery an hour later. Had to call the store again to find out what happened to my order after 45 min had passed. Manager would not talk to me when I called the 2nd time,instead sent Mpho to pass message on to me that He will call the driver. He then called me back to apologise but the fact that I had to call to find out left a really bad in my mouth. This is really bad service delivery, least they could Ave done is tell me they're busy &
75 replies
129 months ago
BAD SERVICE
Waited for almost 15minutes for an attendant to assist us to pour petrol while it was not even that busy as it was after 9pm. Eventually I called the store number to ask for a manager and was told No manager is available till the morning. When an attendant finally arrived,she was slow, not apologetic at all and insisted on talking Tswana to us.I'm so disappointed that at this day and age we still deal with such horrific service. I wish we a had self service system like other countries so we don't have to deal with lazy people with a bad attitude.
75 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
2 (33.333333333333336%)