TD
Tanya D
Active since Jun 2011
7
Reviews
0
Industries
Reviews
7 reviews46 months ago
Has become very unreliable lately
I thought my last bad experience might be a once off. Purchased voucher in Oct and only received in Jan after having to follow up a few times and leaving a review here. I purchased a voucher 27 May and have not heard a peep out of Donovan, nor a response to my email enquiring after the voucher. Have now also sent an enquiry on the website. I purchase the vouchers to get enough iCloud space when I see I need to top up. Now I am sitting without back up, and I feel like I shouldn’t be begging to get what I paid for. I don’t know if this company has run into cash flow issues or something else, but that shouldn’t be my issue. Can anyone recommend an alternative place to purchase USD vouchers?
0 replies
52 months ago
Recommend avoiding - almost going on 3 months without voucher being delivered
I have used this service without problems for years but something has clearly gone wrong. I paid for a voucher on I think 23 October 21 and didn’t receive within the normal timeframe. Very little communication form the firm other then a line on their website asking us to be patient. I received a mail after my previous review promising delivery in the following few days, this never happened and I heard nothing further unfortunately. I have written requesting him to just play open cards with me, no if he can’t deliver to please refund me. I have not had a reply to this mail at all. It is a pity as I like to be loyal to a service that I use, and I bear him no ill will, but I guess I can kiss my money goodbye.
53 replies
123 months ago
Embarrassingly bad food and service
We have been trying out the drive thru store at Jean Crossing. Every time I have bought there, there has been an issue. Drive through service slow - over 20 mins. Chicken wrap has tinned pineapple not fresh, with pale tasteless chicken - definitely no sauce. Orders incorrect. Parts of order missing eg. Wedges. Wrong size portion given eg small wedges when ordered a large. Packaging shoddy leading to sauce leaking all over my car. In store service pathetic - ignore you in the Queue Here queue then proceed to only take orders at the collect here queue. At least 10 people were served before me who arrived after me. An email to Nandos head office went completely unacknowledged. Nandos I see no point in supporting you any longer. You are supposed to make my life easier yet I get riled up every time I go there.
75 replies
127 months ago
Indifferent and incompetent
Trying to order a simple chequebook. Branch told me to get letter from other signatories which j hot and sent to them as requested. My email went for 9 days without a reply. It is also impossible to contact a branch telephonically. You can only speak to the call centre. Yesterday I wasted 38 minutes of my life on a call centre call, before the gent finally conceded he could not help me ( which I told him in the first few minutes). I have now been sitting in the branch for over 2 hours as needed a cashiers cheque as chequebook delivery takes up to 10 days. I am not sure if I will get out of here alive and awake.
75 replies
130 months ago
Cold food from Hells Kitchen
Cold food just the starting point. Tasteless, bland, cold, packet sauces, slow service, and complaints to manager who did not even nod or acknowledge any of this. It's possible he wasn't human and might have been a zombie come to think of it. Looking back now, we might have been in a Leon Shuster movie, except the punchline never happened. My group is suffering from PTSD and nausea every time we recall the experience. Never, ever, ever, ever again - we would rather die then of starvation. Ps. We suspect the snails took so long as the kitchen was waiting for them to commit suicide first.
0 replies
132 months ago
Allocated number to another client inexplicably
Friday my daughters cell showed no service, called to enquire and they are apparently looking into it. Sat I try call my daughters number and another person answers her number informs me this number has just been activated as her new number! 121 tell me this is not possible but I have spoken to this other lady twice. Also have been billing me for 500MG of data on my 2 contracts without giving the data to, this has been going on for months with no resolution. They have had various excuses at various times. Last time I was told yes the data wasn't being given but that I wasn't being billed, and would be activated going forward. That was I think 2 months back. At least. So now my daughter sitting without her cell number, and still no data activated on either account, or word of my refund (should be 5 months x R298). Service ethic is non existent. Asked for an email confirming that they acknowledge my 3 queries, got it but they only mention following up on the data on one contract, nothing about the other contract, refund or number that was given away. I am shocked that they get away with this terrible client service.
76 replies
134 months ago
Waited over 3 months for Smart Premium extras
Such a long story, took up Internet contract mid last year but was overcharged. Tried Internet but never received single response. Went into branch and took up Smart Premium to try increase cr@ppy internet. Took months to sort out the over billing ( got a credit eventually but no recon can't see if it's correct), I had to beg and plead and scream. Internet still crappy on new 10mg line and had to go into branch today and cause a scene to get my Explora and extra SIMS etc that go with the Contract. Gordon ignored my emails and calls ( and it's impossible to reach the branch via telephone). Then he seems surprised when I pitch up there and cause a scene - I warned him via SMS prior to going in. Begrudgingly gave me all my extras, no explanation as to why I had to wait 3 months for my goods ( they were right there in the shop), no apology nor remorse, and just such apathy. I presume the staff there are not working for free, it's their jobs for which they are getting paid a salary. I am upset that I had to stress myself out so much over such a stupid thing, over such a long time. My internet still cr@ppy but don't have the strength to go into that now even though costing me over R1kpm
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (71.42857142857143%)
1 Star
2 (28.571428571428573%)