RE
Rob E
Active since Nov 2010
7
Reviews
0
Industries
Reviews
7 reviews23 months ago
You want Loyalty, get a dog!
Why do MTN have Yello Bucks? A loyalty programme, right? Well then, they should give up on it, 'cos it my case, it's engendered anything but loyalty in the brand, in fact, I have vowed that as soon as my current contract is up, I will do anything, but get another contract with them. I use the MTN app, and whenever I would go in there, I would see this growing Yello Bucks total which I had no idea what to do with (as I'm sure most people don't!), so one day when I accessed the app, a message told me that a number of my Yello Bucks were about to expire and I thought, they're giving me this 'reward' so let me not waste it, and I set about looking at what I could do with them. I eventually decided to swap them for Burger King vouchers, I 'bought' 6 vouchers giving me a total value of R275... the voucher numbers arrived via sms, and a while later I decided to redeem them, and have a free meal at MTN's expense. I placed my Burger King order and tried to redeem the vouchers, a laborious process that requires the voucher numbers to be entered at the till in Burger King. Lo and behold, Burger King could not authenticate the voucher numbers and after much discussion, and some phoning on their behalf I was told that before they could be redeemed I would need to contact MTN to authenticate them... I phoned, went through the rigmarole of proving I was who I said I was, and explained my story, the operator on the other end listened and accessed their systems, and I was usually advised it had been escalated, or a request had been submitted or whatever was going to transpire, and I would receive a response within 48hrs... never!, not once from the many queries I submitted, did I receive any response from MTN, they promised, they would respond, and I said "Yeah, sure." but what must I do when you don't respond and they would assure me again and again that the 'promised they would respond' but of course, they didn't. When I tried to complain that the service was not up to standard, several times they just cut me off, and obviously hoped that I wouldn't phone again, and if I did that the call would not be routed to them. I have come to the conclusion that MTN and their customer service is pathetic, even measured on South Africa's less that brilliant standard, and the operators at their call centre should be very happy that they have a job, 'cos they certainly have no idea of how the company runs, and what the processes are to handle customer queries, each operator I spoke to came up with a different story regarding what I needed to do, and how I needed to go about doing it, non of them could help me, and I got the distinct impression that their main task was trying to fob me off with some information on how to proceed (any information) and get me off the phone as soon as possible... I was given phone numbers to call that didn't exist, phone numbers that did exist, but were for some department that handled completely different functions and could do nothing for me, dial strings that were going to allow me to sort out my own problems, but again had no function remotely linked to the problem that I had. One time, I obviously got a better than absolutely useless operator who did something and I got an automated case opened number, followed shortly afterwards by case resolved message and shortly after that a case closed message. Yayy... sorted, I went to Burger King read all the numbers, but No!... same conclusion 'not authenticated'.... finally another operator suggested that seeing as the vouchers weren't working that I should just get them reversed and get my 'precious' Yello Bucks back, great idea... she said she had put in the instruction, and I would hear within 48hrs... Yeah!!.... you guessed it, no response, no action, no Yello Bucks, I gave them extra time, and eventually called to see where they were, there was no record (as far as I could tell) of the request, and this operator gave me a different response. Time to face the facts, MTN Customer Service just doesn't exist, it should be called Customer frustration, or Customer aggravation and I have finally decided to cut my losses and give up on it... even though it was never about the money, R275 worth of vouchers earned over many, many years of being a loyal customer was never anything to get excited about, It was about the romantic notion that a loyalty programme and the rewards earned were actually something that a company cared about, rather than a 'must have because everyone else has' and that customer service is actually about helping those loyal customers. Back to reality... it's ONLY about extracting as much money as possible from their hapless prey, knowing full well that we have no other option but to use them, because they're all as bad as each other, and losing a customer doesn't matter a jot to them, they know that, Vodacom or Cell-C or whoever will be losing just as many dissatisfied customers as they are losing themselves and MTN will be gleefully signing them all up. Swings and roundabouts, swings and roundabouts, at the end of the day they'll just take all your money, and leave you with a headache...
0 replies
24 months ago
'Hyperli Mystery Electronics Deal' Mystery
I am writing to comment on the Hyperli Mystery Electronics Deal on the hyperli.com site. They proudly promoted the above in a promotiona email, so I took a gamble, and chose the premium mystery electronics deal (R199), that was 12 days ago, and no communication, no verification of the order (other than the payment being made), no expected delivery date, nothing but the ominous 'unfulfilled' label on the order page of their site. I really cannot comment on the deal, as I have received nothing, so what I am commenting on is their apparent disregard for their customers, I have submitted several (3) queries regarding this and received no response, if they tell me, I don't mind waitin 2 or more weeks, but with no communication, who knows what is going on? Is it a ****? I thought Hyperli was a reasonably reputable venture, but now I'm not so sure, I am beginning to doubt. For now I have no option but to sit tight and wait, but this is the last time I will be gambling on Hyperli, unless they have a very good reason for this lack of customer service.
0 replies
25 months ago
Reliable, I think not!
Ordered 2 products, on the website, all seemed to go smoothly, the invoice was visible, and there was a tracking number on their site, but when you enter that number to track the order, it brings up details of some other order (not mine) that was delivered before I had even ordered mine. The first query I sent them I received a response within a day or so, but subsequent attempts to contact them by both phone and email have been ignored, I have heard nothing from them, there has been no change to the info on the site, the order remains 'unfulfilled' it has now been over a month... hope of it arriving is dwindling fast, and I have started trying to figure out what the next steps might be.
0 replies
44 months ago
Repairs at your peril!
I took my Rotel RA12 Amplifier/DAC in for repair before the end of 2021, it was so long ago I have forgotten the exact date, and I am still waiting for it to be repaired (or returned). I was initially told there was a problem with the main board and that it would need to be replaced, and for that to happen, I would need to pay for the replacement board before it was ordered. I made the payment (more than R4500), and waited, patiently at first, as Covid was disrupting deliveries and slowing everything down, so their excuses that it was delayed seemed plausible. It took months before the part finally arrived, and in that time, and since then I never received any unprompted update or communication on what was actually going on, every month or so, I would send messages asking for a status update, most of which went ignored, eventually after much pestering and occasional 'in person' visits, they would give me some excuse that this or that had happened. Long story, not so short, here I am, soon to be a year on, and as far as I know they are no nearer to fixing it that they ever were. I have threatened them, that I want my money and amplifier back, which usually gets some response, usually a new explanation of what is causing the delay, followed by another month or so wait before I remember to contact them again and ask what the latest progress is, I have finally given up, and decided to write this review, which is in short, 'If you actually want your device repaired, and it is in any way out of the norm, brand or repair complexity wise, then take it to X-Bytes at your peril.
0 replies
54 months ago
A big meal from a little chef
Excellent meal, but also so much more, interactive and lots of fun, different to last time it was here, and even better I think...
53 replies
70 months ago
IGNORE YOUR CUSTOMERS AT YOUR PERIL!
Still awaiting any feedback from the 12th July... They quickly posted a response on here (Hello Peter) suggesting I rather post my complaint on their website (where no one else can see it!) which I had already done, I got a quick response from there too... obviously an automated one, saying they would look into the problem and get back to me a soon as possible... no further response there either, clearly they have a system in place to mitigate any complains and then forget all about them... They should be very careful WE are their customers who keep them in business (or at least I was, I will never set foot in one of their stores again) they are dishonest and have no concern for their livelihood... IGNORE YOUR CUSTOMERS AT YOUR PERIL!
53 replies
70 months ago
DISHONEST PRICING
Bags of apples are advertised and in store have markers saying "Assorted apples 5 (bags) for R50" no where is there any indication of a price per bag or that they MUST be purchased in multiples of 5 bags, who needs 5 bags of apples? When rung up at the till, the price is now R16. 99 per bag, if the price for 5 bags is R50 and no other price is indicated, then I think it is logical for the customer to assume that the price for One bag would be R10, this misleading of the customer is downright dishonest and I believe is crooked and done INTENTIONALLY.
105 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
6 (85.71428571428571%)