GK
Grant K
Active since Nov 2010
10
Reviews
0
Industries
Reviews
10 reviews7 months ago
"We only do it our way" customer service
Very disappointing customer service. When told I had to ("by law") fit a number holder for the new style KZN plates and that I had to give them permission to drill into my car, they flatly refused to seal the holes properly to prevent rust when I asked for it. "We don't that, try somewhere else".
0 replies
49 months ago
Customer Service & Account Admin at its worst
Suddenly after seven years of receiving a service for free on a Vox account, a cost is charged to the account WITHOUT notice or communication from Vox nor due to any customer changes on the account. The normal monthly amount for the account is paid and the extra charge queried. Vox simply issues a suspension of service notice. After about 6-7 telephone calls to the Vox call center and being bounced between the Accounts and Sales departments three times, each saying the other must help, the query went onto email. After multiple emails over more than a week and several ticket reference numbers issued by Vox, the matter is still not resolved and the last email received re-iterates the suspension of the account.
296 replies
55 months ago
No response/refund to query and complaint
This review is on behalf of my mother, who is unable to get resolution from Standard Bank Insurance concerning monthly deductions from my late father for seven years before he passed away, for an insurance policy that should have been cancelled. The matter was first raised at the end of Jun-21, with a promised to have it resolved "in 14 working days". So far (as at 8-Oct-21) there is no progress/feedback and no refund after several follow-up's with them and after lodging a formal compliant with Standard Bank.
53 replies
60 months ago
Non-existent customer service for a claim
An insurance claim was lodged on 6 Apr and was acknowledge by Old Mutual on 7 Apr. Old Mutual stated the claim would be processed WITHIN 14 days. So far there has been NO response or feedback from Old Mutual on this claim. Repeated attempted have been made to phone the call centre but no-one answers the calls or responds when the line is picked up. There have been no responses to ANY emails either. An online complain was also submitted but there hasn't even been an acknowledgement of this.
53 replies
62 months ago
Very poor service and unable to deliver correctly
The item delivered for an online order was incorrect and nothing like what was advertised online. The returned item was collected by an impolite courier service after 3 attempts trying to find my address for the pickup. Snatcher arranged for the correct item from their supplier but the incorrect item was again supplied to Snatcher. The Snatcher solution is give the supplier a third chance to provide the correct item. No offer a refund has been offered as a solution. Also Snatcher "call centre" hardly ever answered telephone calls. Many calls have been made from since before placing the initial order until now, but very few of them are answered. Some calls are answered but hang up immediately. Requested my money back and waiting for their response...
0 replies
76 months ago
Dynamic IP addresses are blacklisted
Over several months, I've experienced a recurring problem with Voxtelecom: the dynamic assigned IP addresses for my fibre connection are blacklisted. This is not as a result of anything I'm doing. They tell it is due to other users abusing the service, which gets the IP blacklisted, and then the IP address is dynamically assigned to my connection the next time I reconnect. This has a negative impact on my personal and business communications. It is frustrating, as the router can be rebooted several times to obtain a new IP address, but the assigned address is NEVER 'clean'. The technical support at Voxtelecom basically explain why this happens but cannot offer how they ensure assigned IP addresses are whitelisted.
0 replies
76 months ago
Great After Sales Service & Technical Help
Since the day of signing up a hosting account with Afrihost, the service has been impressive. The self help facilities (Client Zone & CPanel) work well, and provide the information and services I need without having to contact anyone or waiting in call centre queues. Generally when contacting the technical help to resolve an issue, whether via WhatsApp or telephone, the service level is very good.
0 replies
79 months ago
Garmin customer service in a class of its own
I've been a Garmin customer for sometime and can truly say that their customer services is brilliant! Like most people I tend to get "vocal" about poor service, but this time its time to give credit where credit is due. Garmin's response and service where sports watches and activity trackers is concerned in awesome. Whether it has been a warranty claim or a repair/replacement due to wear & tear or damage on my side, they are efficient and aim to please. Well done and keep it up!
0 replies
100 months ago
SPAM NEVER STOPS, EVEN AFTER COUNTLESS 'UNSUBSCRIBES'
DirectAxis continues to send marketing emails, even though I NEVER opt'ed in and there is no option to opt out. Requests to be 'unsubscribed' are ignored and the spam continues to flow, IF the unsubscribe request emails even get delivered because of their 'bogus' email addresses.
210 replies
133 months ago
Lodging a claim for a leaking geyser
Justine at the call centre assisted me with lodging a claim for a leaking geyser. She was polite, very helpful and responded quickly in finding a potential plumber. It was good to have prompt help for this incident, which occurred over the long weekend. She followed up on the claim regularly, and went out of her way to provide information about a previous geyser insurance claim (to assist in determining the warranty status of the geyser). This information lead to me claiming against the manufacturer under the warranty, which avoided cost to me and to Outsurance. Well done!
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)