MM
Mariam M
Active since Jun 2024
7
Reviews
0
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Reviews
7 reviews17 months ago
Great Customer Service!
I had such a fantastic experience with this business! I placed my order over the weekend & received it by Tuesday – talk about speedy service! What really stood out was the care & attention to detail in their packaging. I ordered the Beauty of Joseon range, & I’m absolutely loving it so far! To my surprise, they even included two adorable Haru Haru samples with my order, which was such a thoughtful touch. Their pricing is competitive, & the overall experience has been wonderful. I’ll definitely be purchasing from them again!
0 replies
18 months ago
NON-EXISTENT CUSTOMER SERVICE, *****ulent Upgrade, Resultant System Errors & Billing Errors
ZERO STARS: Ongoing Issues with MTN Warning: DO NOT get ANY contracts with MTN. In a day and age where customer service is so important, they have none. They send you from pillar to post with no one willing to assist. When one representative helps you, another one hinders you the next day. Their resolution processes are utterly pathetic. They have NONE! Rather find a service provider who values their customers. Complaint Summary: I am seeking urgent assistance regarding a deeply concerning issue with MTN that remains unresolved despite my multiple attempts to rectify it. I have reached out via store visits, sent three emails, messaged on social media, and called the call center numerous times, but I have not received any resolution. Details of My Issue: In June 2024, a sales agent named Preshaan provided me with false information while upgrading my contract. I canceled this upgrade within an hour. However, this cancellation has led to several complications: 1. My profile now lacks a contract end-term date. 2. My number, 083 786 7273, is linked to two separate contracts. 3. I am erroneously receiving 400GB of data instead of the contracted 200GB. 4. My October invoice was for R798, whereas my previous contract was R389, and this increase was app**** without my consent. Background: Initially, I logged complaints regarding network instability and opted to explore fiber options for better stability while working from home. After discussing my contract details with an MTN agent, I received a call from Preshaan, who assured me that an upgrade was necessary due to my line being "old." He did not inform me that this would initiate a new contract extending my term by two years. Upon realizing this mistake, I immediately requested a reversal, but the process was fraught with difficulties. Each time I visited the Newcastle Mall store and spoke to staff members, they assured me that my contract was not up for renewal. When I received a bill for R798 in October, I learned from them that there were two contracts active on my number and that the system did not reflect a term date. They did not attempt to resolve this AT ALL. There's no use having stores. I have spent countless hours on the phone with customer service agents, being shuffled from department to department, only to encounter conflicting information. Finally, on October 8, 2024, I spoke with Doitumelo, who acknowledged my concerns and logged a ticket (1-49197178137) but I continue to face issues. Most recently, an agent named Ayanda informed me that I am being billed for one contract and that I must make payment. She was unable to clarify the source of my invoice discrepancies. Despite paying R1596 to avoid further issues, I am now being told that I will be billed another R798 in November due to a late cancellation, when their system clearly shows I've been trying to cancel since 5 September! Conclusion: MTN has failed to comply with the Consumer Protection Act, which requires them to inform me at least 40 days prior to any changes and obtain my consent. This entire situation has caused me significant stress and it has been days and countless of HOURS later with no resolution. Mariam Mia Phone: 083 401 2710 Email: missmia2504@gmail.com MTN Number: 083 786 7273
0 replies
19 months ago
Highly Recommended Services!
After a horrible hair incident that turned out nothing like I’d expected, I decided to visit Rolf Offerman in Westville in person to show them and plead for a consultation with Daniela, whose work I had admired on Instagram. Unfortunately, I couldn’t secure an appointment with her initially while I was on holiday in Durban and had to resort to someone I had gone to six years ago. This time, however, it resulted in a hair disaster - I wanted dark brown balyage and paid the price for it but ended up with streaky blond hair that had shades of green TEN HOURS LATER. It was terrible, and I was not happy at all. Daniela was incredibly sympathetic to my situation. After a thorough and detailed consultation, she helped me wash out the horrid green tones the very next day. I enjoyed a nice massage at the hair basin, and she polished my haircut beautifully. I felt a thousand times better after my visit with her, and I now have a follow-up appointment scheduled to correct the color once my hair has had enough time to recover from the chemicals. I highly recommend Rolf Offerman - their service is truly exceptional!
0 replies
19 months ago
Good Customer Service & Good Service Delivery!
I have had a fantastic experience with Afrihost! They set up my line within just two days of completing the online forms. Their customer service teams, both on WhatsApp and via phone, are prompt and diligent in addressing any queries I have. I appreciate that they never get upset or rude when I call for assistance, they are always friendly and helpful. Additionally, the router arrived within seven days, and I’ve had no issues with my service since June. I highly recommend Afrihost for their excellent service and support!
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19 months ago
They Never Disappoint - Highly Recommended!
We always have a great experience at RocoMamas Pavilion! The staff are consistently friendly and kind, making every visit enjoyable. We especially appreciate the company of the manager lady (we never got her name). The food is always delicious and never disappoints. Any complaints are handled promptly by the manager, which speaks volumes about their commitment to customer satisfaction. I often worry about the quality of food when dining out, especially when craving something special. Thankfully, I never have to worry here - the quality remains exceptional every time! It's our favorite go-to in Durban, and they never disappoint! Highly recommended! 10 Stars!!!
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19 months ago
*****ulent Contract Upgrade, System Errors, Billing Issues & Poor Customer Service
I am writing to express my extreme frustration regarding an *****ulent contract upgrade that occurred on 26/06/2024 at approximately 10:05 AM. I received a call from Preshaan in the Sales Department, who claimed my reported network issues were due to an "old line." Despite confirming with them that there would be no changes or additional charges to my contract, I later discovered that my contract was upgraded under false pretenses, without my informed consent. Immediately after, I contacted MTN to cancel this unauthorized upgrade. After enduring 2 to 3 hours of being transferred between departments and dropped calls, the cancellation was confirmed under reference numbers 1_45322630918 and 1-45311874358 at around 11.30am. Despite this cancellation being confirmed, the contract was reinstated in September 2024, resulting in double contract charges. Furthermore, I am now receiving 400 GB of data instead of my usual 200 GB, further proving that the reversal of the upgrade has caused multiple system errors. Of which, I have only used 35GB of data since getting a fiber line, which is why I have repeatedly emphasized that I did not wish to upgrade until I could explore the Black Friday deals. However, after this experience, I no longer wish to pursue any further business due to the sour taste this has left for me. Today, 03 October 2024, I have spent over 2 hours trying to resolve this issue, with no one able to assist me. I was advised to call 0861777256, which depleted my airtime, and still, the issue remains unresolved. Then, I was forced to visit an MTN store and again spend another hour trying to resolve this. Additionally, after switching my billing from debit order to cash, I was informed in-store that my contract had not ended, due to a system error caused by the *****ulent upgrade and its cancellation. This has left me completely frustrated. As a healthcare worker, my time is extremely limited, and I should not be wasting hours trying to resolve an issue that was caused by MTN’s error. I am formally demanding the following: 1. Immediate cancellation of the unauthorized contract reinstated in September. 2. Reversal and waiver of all double charges app**** to my account. 3. A full explanation and confirmation that this issue is permanently resolved. I would also like to know how MTN plans to reimburse me for the time, money, and frustration I have incurred as a result of this issue. This is completely unacceptable. A bill of R800 is a significant amount that was never accounted for in my budget. Especially considering I've been diligent in following up on everything. In today’s challenging economy and with all I've said being taken into consideration how can this be considered fair to me? I used to think MTN had the best customer service due to the friendly staff in the store I frequent, however, this experience has changed my mind totally. I will never recommend MTN to friends, family and colleagues and I will be sure to let them know of this difficult situation I've experienced. If this matter is not resolved promptly by MTN, I will have no choice but to escalate the issue publicly via social media, contact Wendy Knowler, and file formal complaints with the ICASA, CGSO and National Consumer Commission (NCC). NO STARS SHOULD BE AWARDED for their pathetic customer service in resolving customer complaints. Kind regards, Mariam Mia 083 786 7273
0 replies
22 months ago
Misdelivery of Order and Poor Customer Service
I am writing to formally lodge a complaint regarding the misdelivery of my order, OGSA15413718, which was supposed to be delivered to Lennoxton, Newcastle 2940 but was instead erroneously delivered to Allen Street, Newcastle CBD. The stock contained in this box sells for approximately R6400. For the past four years, since 2020, I have been regularly ordering over 20 boxes of coffee from Organo, always using my mother’s name and contact number to avoid any delivery mishaps. Until this incident, I have never encountered any issues with the delivery of my orders, and my delivery details have remained unchanged on the site since I joined Organo. To my dismay, not only was the package delivered to the wrong address, but the customer service experience that followed was profoundly unsatisfactory for several reasons: Rudeness and Accusations: The customer service agent who handled our complaint was extremely rude and lacked the necessary skills to manage the situation effectively. Instead of offering a proper apology, she falsely claimed that we had instructed the driver to deliver the package to the incorrect address. This is unequivocally untrue, as we have never given such instructions. We have a domestic helper who is always available to receive deliveries if my mother is not home. Delivery to an Unknown Individual: The package was delivered to an individual from Pakistan, whom we have no connection with and had never met before. This highlights a severe lapse in the verification process for deliveries. Unprofessional Behavior of the Branch Manager: The manager at the Newcastle Skynet branch exhibited unacceptable behavior. During our conversation, she was overheard making disparaging remarks to her staff about me, saying, "she's just going on and on and on," before ending the call. Such conduct is unprofessional and disrespectful towards customers. False Claims by the Branch Manager: The branch manager insisted that no one accused us of requesting delivery to a relative and denied sending any email of such nature to Organo. However, there is an email from Skynet to Bontle (the customer service agent from Organo) stating that the driver always delivers to our "relative." This contradicts their statements and further demonstrates the lack of accountability within their team. The delivery notes for all my previous packages that were sent to my home address will be sufficient substantiate the fact that it was ALWAYS delivered to my home and there never was a request to deliver to elsewhere in my 4 years of being with Organo. Given the substantial value of the misdelivered goods and the poor etiquette in which it was handled I do not recommend this courier service to anyone.
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Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
2 (28.571428571428573%)