SD
Sandy D
Active since Nov 2010
24
Reviews
0
Industries
Reviews
24 reviews2 months ago
A Diamond member for over 14 years and still my policy is incorrect.
I have been a member of Discovery for over 14 years and I have never had such despicable service from a company. I had to get a new Discovery Health policy starting 1 Jan (with new Vitality), since then I have been struggling for over a month to just get Discovery to link my old policy/benefits/discounts to my new policy. This appears to be an impossible task. I have spoken to the call centre of each department, I have called/whatsapp'd etc with no joy. Last week I thought I had finally got it and the lady said she would re-sync my new policy with my old policy. Today I got an email saying it was done - it was not done, still nothing has pulled through. I am on Diamond status for Health and Black status for bank and STILL I can't get anyone to link my policy properly. I am incredibly disappointed in Discovery, I just want exactly what I had before, nothing more and nothing less. This is the WORST service. I have literally recommended Vitality to my friends, but I guess I can stop doing that because its just not worth the trouble.
0 replies
5 months ago
Ayanda Nzama gave me...
Ayanda Nzama gave me great service today when I wanted to add an item to my insurance
71 replies
16 months ago
Damian Govender helped me today
Damian Govender helped me today. He was quick and friendly and efficient and I am very happy with his service
56 replies
28 months ago
Refund approved 6 weeks ago and still nothing received
I requested a refund on 30 November and was told it has been approved. I still haven't received the refund 6 weeks later. Every time I email to follow up Annelize tells me it will be done this week - but I am still waiting. Please can this be sorted out now, I am a good customer of Nespresso and your service so far has been disappointing.
0 replies
29 months ago
Very poor service to fix a leaking geyser
I reported my geyser leaking on 3 November. It's now been nearly 3 weeks and my problem has still not been solved. First the leak detection people couldn't find the leak, so I had to find it myself and video it for them, so they could come out again and "find" it. Then it went back and forth between the plumbers and Ooba because the plumbers requested the geyser to be moved and Ooba denied the claim. Finally last week Monday I requested that *just* the leak is repaired and no relocation is done (since its not covered anyway). They told me the plumbers would come at 13:00 the following day. They didn't come. Then on Thursday they came and "fixed" it. Its not fixed, its still leaking so I phoned the plumbers directly and told them. Today 20 Nov I called to tell Ooba its still leaking, they told me someone would be there at 13:00, they again didn't come. I called now to enquire and was told it would be escalated. I have had water all over my floor for nearly 3 weeks and no one seems to want to help me. I just want the leak fixed and I need to work, so I can't spend all day every day at home waiting for some provider that isn't going to arrive. Absolutely shocking service and I am extremely disappointed.
146 replies
33 months ago
Siphamandla was frie...
Siphamandla was friendly and efficient and she helped me with my query exactly as I needed and with a smile!
60 replies
41 months ago
Great shopping experience
Great shopping experience - ordered a couch online and it looks exactly like the phots, great service, quick delivery.
132 replies
45 months ago
Amazing service
Yesterday I moved house. I let Afrihost know in advance and they relocated the line for me. I finished my move at 23:00 on Saturday night and by Sunday 13:30 I had full speed fibre. I logged a ticket a 5 am on Sunday and John responded shortly after. I am extremely impressed, this is one less (massive) thing that I have to worry about. I can highly recommend Afrihost and in turn Openserve as well. Thank you all.
0 replies
Review Distribution
5 Star
14 (58.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.166666666666667%)
1 Star
9 (37.5%)