RK
Rasool K
Active since Nov 2010
74
Reviews
0
Industries
Reviews
74 reviews2 months ago
FNB card deliveries - blatant lies.
Absolutely atrocious service (or lack thereof) from CCD. Furthermore, blatant lies. I’m waiting for my card to be delivered. I received a message saying they are a few minutes away, and that I should have my own pen available. No show, and then I’m told I was not available. A blatant lie. And now I must pay R180 to get my card. FNB, there are many complaints about CCD, and prior complaints from me on this platform regarding CCD. As a bank, CCD is an extension of your services. Get your act together. If I do not receive my card by Friday, KEEP IT. And keep your account too!
168 replies
7 months ago
FNB - Pathetic service as usual
I requested proof of payments that were made to UIF from January 2019 to July 2021. I requested this via my banker on the 23rd of August. My banker in turn referred my request to someone internally who could handle the technical side of my request. On the 27th, I was allocated a case number for my query and I was requested to verify myself via the app, which I did. On the 29th, my banker advised that he followed up on my request and that I was not verified, despite being told I was on the chat. On the 9th of September, he proceeded to verify me himself so that he could follow up on my request again. On the 16th of September I received an email requesting me to use my bank statements as proof of payment - no reason or explanation given regarding my original request. I am NOT going to send my bank statements to UIF, this is why I specifically requested proofs of payments. I fail to comprehend what is so difficult for FNB to understand, its a simple request. If you do not have the information, why make me wait 17 days, tell me on the chat that I am verified when I was obviously not, then have my banker verify me a second time (because you probably got the verification wrong the first time), and only then to be told on the 16th of September, that I should use my bank statements. The only professional you have dealing with my request is my banker, maybe you all need to take a few lessons from him...
53 replies
8 months ago
Wesbank - Cannot keep to what they offer
Paid funds into my vehicle account in error (on my banking app) and I could not reverse the payment. I contacted Wesbank on 7 August to request a refund, on 8 August, Wesbank rep**** that they could not refund (they are not a commercial bank). They however offered to use my additional payment as a partial payment on my next debit order, and requested that I settle the difference manually. They requested my permission to proceed with the once off manual debit, and I sent my agreement for this arrangement by return email on the same day. I heard nothing back, so I requested a confirmation on 14 August, to date, no reply. My confirmation request was blatantly ignored. Wesbank took a full installment from my account at month end, so why offer to make an arrangement with me when you cannot keep to what you offer. Wesbank, wake up! I have two accounts with you, and if you ignore customers like me, my next vehicle will definitley be financed elsewhere. It is a pity I cannot rate you zero stars.
106 replies
22 months ago
FNB - Banking abuse at best!
Wne applying for an overdraft facility, my account was automatically changed to a Fusion account. I was requested to provide spousal consent for the Fusion account, but as I am currently in the process of a divorce, I cannot provide this consent. I spoke with my banker, I provided proof of the divorce as requested. FNB still saw fit to remove my overdraft facility. My banker is currently trying to rectify this, but it seems he is not getting anywhere with FNB. As usual, FNB has let me down AGAIN! Therefore, FNB, reinstate my overdraft with immediate effect, or I will move banks with immediate effect - choice is yours. I am done with receiving years of banking abuse from you - just look on this platform for the number of times I have complained.
111 replies
25 months ago
FNB Forex - absolutely useless
FNB Forex processes my salary payment one day after other banks. As I get paid on the 28th of each month, my March salary was not processed until the 2nd of April, which led to unpaid debit orders. I have confirmation from my collegues that Standard bank, Nedbank and ABSA process their forex payments on the day it arrives, why does FNB process forex payments a day later? My collegues that are with FNB all have the same issue, so this is not only my account that is affected - we actually have a nick name for FNB - we call it Last National Bank as we are last to be paid. My banker advised that FNB processes forex payments as per the remittance date on the SWIFT message, my company has over 8000 employees, all of us get paid the same way/ date, so surely the remittance date cannot be different for a select few employees that bank with FNB. Further to this, my collegues at standard bank are charged 0.08 cents/USD, FNB is charging e 0.21 cents/USD, in my opinion this legal daylight *******. I have sent screenshots of these conversations with my collegues to my banker. Lets see what excuse Forex comes up with this time? I have a better solution to my issue, judging by the number of FNB complaints that I have made about FNB on this platform, my solution would be to ditch FNB as they are ineffective and just join one of the other banking institutions who are effective at carrying out their jobs.
106 replies
26 months ago
*********** - will never see me again!
Needed three windscreens replaced: Replaced my BMW windscreen, and after three attempts they could not get the sensor fitted without a bubble in the gel, I sent my vehicle into BMW for brakes, they refitted the sensor first time correctly (as a favour to me) - Glasfit failed miserably on this one. Replaced my Honda Jazz windscreen. First arrived without the top rubber, then returned a few days later with the rubber, replaced the windscreen and now the bottom rubber does not fit correctly, they sent the same team back three times expecting different results each time. Rather pointless to do the exact same thing each time expecting different results. Now waiting for someone senior to inspect and hopefully rectify my issue. Cancelled my Polo windscreen replacement with Glasfit and went to another glass company, even at their worst I don't think any other company can be as *********** as Glasfit. And yes, i am still waiting for my excess to be refunded...
0 replies
27 months ago
Non-existent after-sales service
Purchased a vehicle from WeBuyCars, paid cash, and paid in full. It took over two hours for a release note because the salesperson did not capture my payment. Five weeks later, I am still waiting for the vehicle's paperwork to be sent to me. In the meantime, the roadworthy that was supp**** with the vehicle will expire. Had I known that I would have such issues, I would have never made the purchase at all! Pathetic (non-existent) after-sales service, to say the least. Buyers, be aware of what you are getting yourselves into before purchasing a vehicle from WeBuyCars. I certainly won't be paying WeBuyCars for after sales headaches ever again!
58 replies
28 months ago
Lack of response has lost you a new client
Filled in the MiWay contact-me webpage online, received a call from an agent (Bathabile). When I explained that I wanted to insure my complete portfolio, and that I would rather email MiWay my current policy for all of my info and current insured assets & details, I was promised an email which I would be able to reply to (with my current policy attached). No email to date. Miway, maybe you don't need my portfolio, and judging by your lack of response, you won't be getting it either. Pathetic that in these times, you don't want another client, I'll find another insurance company that shows interest wants to insure me!
128 replies
29 months ago
Need a VIN number to give me a price on oil
Spares department is unable to provide me with a price on oil without a VIN number - ridiculous dont you think? These parts guys need to be retrained or fired!
0 replies
30 months ago
Pathetic service (or no service)
Sent an email to 22Seven regarding my Wesbank accounts that are not updating, this was on 9 September. Nothing done about my query. Sent another reminder on 18 October, still no response. Sent another email on 30 October stating I was going to post their non-existent service on this platform, received an email stating their data collectors could not see one of my Wesbank statements. Nothing further. What about the rest of the statements, surely they can update my profile with at least the balances? Pathetic to say the least, a one star report is one star too many! It is time to close my 22Seven account, and move to another app where I may ctually receive support.
0 replies
Review Distribution
5 Star
4 (5.405405405405405%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (8.108108108108109%)
1 Star
64 (86.48648648648648%)