SD
Simone D
Active since Aug 2024
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
A ghost service provider
Thought they were a good service provider but they dont respond to emails I dont even know if they still exist, we have asked for the pay date to be changed no response for 2 months now
159 replies
7 months ago
Great customer service
Good day PNP I did not know which email address to use,I just want give a compliment to one of your cashiers Kgothatso Mokoena that assisted me today at PNP Protea Glen Boulevard..Her welcoming demeanor, her polite smile, she gave me such good customer service today and want to say thank you to her..in times like these where we struggle just to keep afloat, trying to stay positive in these troubled time and she was just a breath of fresh air..in actual fact I moved to Protea Glen 10 months ago and have been making use of your MR D delivery services using your PNP never had an issue and I do not know what method or training you put your staff through at this PNP but it works, This!!! PNP is always clean, staff are friendly, cashiers are quick and consistent.. Please keep it up. I am a happy customer.
53 replies
11 months ago
Efficient
My word, where do I start.I would like to give a big 5 star shout out to this company, they have lifted such a huge weight of my shoulders. They made me feel alive again, they made feel as if I have purpose again. Each and every consultant I dealt with called me on time, ensured what I app**** for was done SOONER that I could have expected, Thank you to Leroy and Mahlatse you guys have been great and here's to a long and fruitful relationship and thank you for making my experience with your company so easy,
0 replies
11 months ago
Helpful and Efficient
My word, where do I start.I would like to give a big 5 star shout out to this company, they have lifted such a huge weight of my shoulders. They made me feel alive again, they made feel as if I have purpose again. Each and every consultant I dealt with called me on time, ensured what I app**** for was done SOONER that I could have expected, Thank you to Leroy and Mahlatse you guys have been great and here's to a long and fruitful relationship and thank you for making my experience with your company so easy,
58 replies
12 months ago
Refund request
I had recently settled with Lewis paid EVERYTHING owed and was assured by Jamillah Zaib that my debit order has been cancelled and guess who debited even though I am all paid up. I have since tried to contact Zaib and Lewis and no one is responding to my requests for a refund it's like Lewis just went ghost and mind you while I was still obligated I would receive 6 calls a day from Lewis customer service now no calls. To the CEO Johan Enslin are you aware of what us little people go through as you sit on your high chair, I want my money and I won't just dissappear into corner. Act with honesty and Integrity and refund me
177 replies
16 months ago
AFRIHOST AND VUMA WORST COMBO EVER
I recently moved homes and was advised by the Afrihost chat centre to click on a link to follow the steps to have my vuma fibre line moved to the new address which I did on 28/12/2024 and even made the payfast payment on the same day, and was given a ref number and was advised in the next few hours I will connected, i followed up on 29/12/2024 and was advised it takes 72 hours, i was not happy as this is just a migration to the new home as there is FIBRE INSTALLED already, I followed up again this morning and was advised by the chat agent that said "connection failed" as the router might not have been powered, which was not the case..Here I am no fibre connection and paid 2 days ago and neither VUMA or AFRIHOST is taking responsibility and I know REFUND will be like pulling teeth without anastatic.
56 replies
16 months ago
VUMA and AFRIHOST PROVIDES BAD SERVICE
I recently moved homes and was advised by the Afrihost chat centre to click on a link to follow the steps to have my vuma fibre line moved to the new address which I did on 28/12/2024 and even made the payfast payment on the same day, and was given a ref number and was advised in the next few hours I will connected, i followed up on 29/12/2024 and was advised it takes 72 hours, i was not happy as this is just a migration to the new home as there is FIBRE INSTALLED already, I followed up again this morning and was advised by the chat agent that said "connection failed" as the router might not have been powered, which was not the case..Here I am no fibre connection and paid 2 days ago and neither VUMA or AFRIHOST is taking responsibility and I know REFUND will be like pulling teeth without anastatic.
336 replies
21 months ago
You hide from customer service
Hi Gian, Afrihost customer service is the worst I am even considering going back to RAIN who is the worst of the worst, I have been complaining about their services for a while and on Linkedin they only respond to customers who give them good reviews and dont takkle our concerns, to get any assistance from them on behalf of VUMA is a nightmare their chat agents don't know what goes on their company. I am currently disconnected with FIBRE because I tried to change my banking details on their PAYFAST app thing and accidentally deleted the PAYFAST thing not even sure what this is and why they cant have debit orders like all organisations now I have to wait for them to ask VUMA to release my line than they AFRIHOST have to do a new order them that would take a few days then I must contact them to find out if the line is released and if the order has been placed, WHERE IS THE CUSTOMER SERVICE IN THAT!!!!! And why must I jump through hoops to use their product that I clearly want to pay for. I wish I could get a hold of the founder, CEO,GM, HEAD anyone that will listen to us that things are made difficult for us. I will be without FIBRE this hole weekend not sure till when. Would not recommend Afrihost to anyone. hashtag#legendoftheweek hashtag#clientexperience hashtag#customerservice hashtag#customersatisfaction hashtag#TeamAfrihost hashtag#Afrihost
0 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (62.5%)