Black Cygnet Life
Claimed Business
Black Cygnet Life
Claimed Business
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Black Cygnet Life receives strongly polarised feedback. Positive experiences centre on the claims department, with Sonia Naicker repeatedly praised for professionalism, empathy and proactive communication. Consultants like Nikita Calitz and Shalin Sabapathy also earn praise for product knowledge and patient guidance. However, a significant portion of customers report serious difficulties reaching the company by phone or email, unresolved cancellation requests, unexpected debits and slow refund processing. The transition from the former Shackleton Life brand has also caused confusion for some policyholders.
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
499h 35mReply Time
40 NPSLikely
Replied to 100% of negative reviews
Reply time on negative reviews: 585 hours
TrustIndex
0
Ranking
#49
in Insurance
Avg Reply
499h 35m
NPS Score
40
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 585 hours
Review Distribution
3.6|14 Reviews
May '25 - Apr '26
5(61.5%)
4(0%)
3(0%)
2(0%)
1(38.5%)
5(61.5%)
4(0%)
3(0%)
2(0%)
1(38.5%)
Frequently Asked Questions About Black Cygnet Life
Based on recent customer reviews, Black Cygnet Life receives strongly polarised feedback. Positive experiences centre on the claims department, with Sonia Naicker repeatedly praised for professionalism, empathy and proactive communication. Consultants like Nikita Calitz and Shalin Sabapathy also earn praise for product knowledge and patient guidance. However, a significant portion of customers report serious difficulties reaching the company by phone or email, unresolved cancellation requests, unexpected debits and slow refund processing. The transition from the former Shackleton Life brand has also caused confusion for some policyholders.
Black Cygnet Life has a TrustIndex of 0 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 585 hours. Hellopeter has tracked Black Cygnet Life across 160 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMM
MOLEBOHENG M
1 reviews | Active since Jan 2020
12 Feb 2026, 08:38
Compliment for Excellent Service – Nikita
Hi BlackCynet Team, I would like to take a moment to compliment Nikita for the outstanding service she provided to me. Her excellent product knowledge, professionalism, and the way she patiently guided me through everything made the entire experience smooth and stress‑free. She was incredibly helpful, attentive, and ensured that I fully understood all the details. I am genuinely super happy with the service I received. Team members like Nikita Calitz make a world of difference, and she truly deserves recognition for the amazing support she offered.
Helpful (0)
|Replies (0)MM
MOLEBOHENG M
1 reviews | Active since Jan 2020
12 Feb 2026, 08:38
Compliment for Excellent Service – Nikita
Hi BlackCynet Team, I would like to take a moment to compliment Nikita for the outstanding service she provided to me. Her excellent product knowledge, professionalism, and the way she patiently guided me through everything made the entire experience smooth and stress‑free. She was incredibly helpful, attentive, and ensured that I fully understood all the details. I am genuinely super happy with the service I received. Team members like Nikita Calitz make a world of difference, and she truly deserves recognition for the amazing support she offered.
0
Replies (0)LM
A
Anonymous
1 reviews | Active since Jan 2020
26 Nov 2025, 14:26
Cancellation not processed.
On 22 October I sent an email to cancel my life insurance as the house was sold in September. My premium was R103 pm. I received an email advising that someone will contact me to confirm the cancellation but no one called. Today I was more than R500 was debited from my account. I then sent an email again to cancel and a very nice lady did contact me this time. She sent me a form and told me that a form was sent to me via email on 4 November but I never completed it. I did not want to argue with her without double checking if I did not miss any email from them. After the call I checked my emails and I did not receive any form. I sent an email again to ask that the cancellation be backdated as the house was sold in September and I cannot be paying for a house I do not have. I received an email to say they cannot refund me as a form was sent to me which I did not receive. I also do not understand how the amount came to R500+. I will definitely be referring this to the ombudsman as I initiated the cancellation early but it was not processed. The company also did not assume any risk because the house is not under my name so what exactly was I covered for if they argue this.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
26 Nov 2025, 14:26
Cancellation not processed.
On 22 October I sent an email to cancel my life insurance as the house was sold in September. My premium was R103 pm. I received an email advising that someone will contact me to confirm the cancellation but no one called. Today I was more than R500 was debited from my account. I then sent an email again to cancel and a very nice lady did contact me this time. She sent me a form and told me that a form was sent to me via email on 4 November but I never completed it. I did not want to argue with her without double checking if I did not miss any email from them. After the call I checked my emails and I did not receive any form. I sent an email again to ask that the cancellation be backdated as the house was sold in September and I cannot be paying for a house I do not have. I received an email to say they cannot refund me as a form was sent to me which I did not receive. I also do not understand how the amount came to R500+. I will definitely be referring this to the ombudsman as I initiated the cancellation early but it was not processed. The company also did not assume any risk because the house is not under my name so what exactly was I covered for if they argue this.
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Replies (0)X
QM
Quincy M
1 reviews | Active since Jan 2020
24 Oct 2025, 08:42
A star on the forehead for Shalin Sabapathy
My experience was amazing, being assisted by Shalin Sabapathy with all my policy needs and how to maneuver their app to save time and money. A Star on the forehead for him!
Helpful (0)
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Evette M
1 reviews | Active since Jan 2020
23 Oct 2025, 09:56
Missed premium
Good day I have been informed by black Cygnet life that my September premium has not been collected . I am trying to reach out to them via email and telephone but no one responds. I received an automated reply that I would be contacted in 24 to 48 hours and this did not materialize. I am trying to get their banking details to make payment for September.
Helpful (0)
|Replies (0)EM
Evette M
1 reviews | Active since Jan 2020
23 Oct 2025, 09:56
Missed premium
Good day I have been informed by black Cygnet life that my September premium has not been collected . I am trying to reach out to them via email and telephone but no one responds. I received an automated reply that I would be contacted in 24 to 48 hours and this did not materialize. I am trying to get their banking details to make payment for September.
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Replies (0)NM
Noxolo Mlangeni-Souls
1 reviews | Active since Jan 2020
13 Oct 2025, 12:05
Appreciation to the Team at Claims - Black Cygnet Life
I lost my husband in July 2025. We had bought a house with bond from Nedbank. We have 2 kids, youngest is just a year old. We had taken out an Endurance life insurance policy with Black Cygnet while it was Shackleton in case the worst happened, and it did. Today my kids and I have a fully paid home, without being worried about being evicted. Special thanks goes to Ms Sonia Naicker, Brendon Kinsey and their Team. thank you, thank you, thank you.
Helpful (0)
|Replies (0)NM
Noxolo Mlangeni-Souls
1 reviews | Active since Jan 2020
13 Oct 2025, 12:05
Appreciation to the Team at Claims - Black Cygnet Life
I lost my husband in July 2025. We had bought a house with bond from Nedbank. We have 2 kids, youngest is just a year old. We had taken out an Endurance life insurance policy with Black Cygnet while it was Shackleton in case the worst happened, and it did. Today my kids and I have a fully paid home, without being worried about being evicted. Special thanks goes to Ms Sonia Naicker, Brendon Kinsey and their Team. thank you, thank you, thank you.
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Anonymous
1 reviews | Active since Jan 2020
19 Aug 2025, 07:38
Black Cygnet/ Shackleton life unreachable, ****?
My debit orders went off successfully. I am receiving emails stating that the policy is about to lapse due to non payment. I have tried calling all numbers for 2 days and I constantly get a message to call during office hours. Non of their lines work. They are suddenly unreachable. I have sent numerous emails and have not received a callback
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 Aug 2025, 07:38
Black Cygnet/ Shackleton life unreachable, ****?
My debit orders went off successfully. I am receiving emails stating that the policy is about to lapse due to non payment. I have tried calling all numbers for 2 days and I constantly get a message to call during office hours. Non of their lines work. They are suddenly unreachable. I have sent numerous emails and have not received a callback
0
Replies (0)