HV
Hans D
Active since Mar 2009
52
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Reviews
52 reviews2 months ago
Will always consider Discovery Invest for Living Annuities
As direct investors with Discovery Invest, we had an exceptionally smooth experience in transferring and consolidating funds from an RA and Provident Fund respectively into a Living Annuity with Discovery Invest. This is our 3rd LA with them and we are very happy about the returns from the funds we selected, as well as the 'boosts' to our monthly income.
53 replies
4 months ago
Bells and whistles without peas and clappers
I wish I never embarked on the journey of securing a home loan through Discovery Bank. Although the product has been on the market for some time, my experience is that it is again a case of Discovery building a car whilst driving it already. Of course, to secure a loan from a FI any bank would need surety. So, I wish to cede a life policy held with Discovery Life for this purpose - what can go wrong? 1. On request, one receives a 27 page cession document from Discovery Life in a one size must fit all format with the instruction to complete only those (unmarked) sections dealing with a collateral cession. Not too much of a problem for someone with basic reading skills. But then comes the issue ... 2. This copiously elaborate document has one specific section (5.3) designated for 'if the cessionary is a financial institution' - typically the case with a home loan. Now, the 'bank of the future' seems not to be able to provide me with ANYONE capable of understanding and/or completing that section. During a phone call with a 'banker' I had to explain the basics of 1) what a cession is, 2) what Discovery Life is requiring from Discovery Bank in this regard, and 3) that had I not gone the 'bank of the future' route, I would have walked in and out of any local branch of Nedbank with all information supp****, signed and stamped. Instead, there is complete silence from both Discovery Life and Discovery Bank on the matter and I am left in the dark as to whether this bank of the future has any idea how to address an issue raised by another part of the same company. No wonder clients often feel super confused. As it turns out, even people in different sections of the company seemingly have no idea what others do and expect of them to do. Can this matter please be resolved by someone from Discovery Life or Discovery Bank (or AI if needs be)!
265 replies
4 months ago
Great service experienced, although still unresolved.
I wish to thank Asemahle, who took over from the myDSTV bot for the kind handling of my request. However, I still get the same error message when trying to update my payment method.
53 replies
5 months ago
Good, worse, pathetic
When service levels reach below pathetic, a client is really at wit's end. Three times (weeks) I had to phone DI to renew a rental vehicle due to DI sitting on the assessment for over 2 weeks. Worst part: the last two times I explicitly asked the call center to assure that the renewal is actioned. Both times I was told that once it is sent through to 'the manager' it will be actioned immediately. Called on Tuesday (05/11) and for the THIRD time this was NOT done. DI please 1) TRAIN your people to do their work; 2) improve your outdated processes, and 3) GET your managers to do what they are being paid to do. And, if it is not too much trouble, kindly renew my vehicle rental!
248 replies
6 months ago
Better communication needed, but overall 4-star!
I deleted an earlier negative review of DI because after I was in touch with the auto repairer, the only aspect in which DI did not render 5-star service with this claim (# 3 8 6 6 4 0 3) is regarding communication on the progress. I thank both Solly (supervising the claim) and Demi (call center) for their patient assistance.
71 replies
6 months ago
Pear-shaped service
Initial good work totally undone by massive incompetence caused by Discovery's FAILURE to train staff properly but just letting them loose on so-called valued customers of their brand for over 25 years and paying monthly premiums! Claim #3 8 6 6 4 0 3 is a TOTAL MESS. Please Discovery, have a well-trained and competent person call me to settle this matter of a ****** and recovered vehicle that has been sitting with Discovery for 3 WEEKS without anything being done. TOTALLY unacceptable. Both Solly (the 2nd person to 'manage' the claim; not Demi at the call center this morning) seem to be clueless about what their work entails.
71 replies
7 months ago
Unilateral extension of contract without consent
After a 90min discussion with an agent at Vodacom and eventually deciding to continue with 2 contracts, I received an SMS informing me that a 3rd contract (due only in 2026) has ALSO been extended for 2 years - AGAINST my specific request. I should have moved my business to my bank, as I intended. If anyone is in a similar situation - just cancel and go with your initial decision.
159 replies
18 months ago
Unequaled customer care
5 stars do not quite capture the excellent experience I have had with this company when purchasing items online. Not only is their delivery incredibly fast even the return/exchange of goods is a breeze. On two occasions when I had to exchange items I was spontaneously called from head office to assist with the matter.
0 replies
20 months ago
Pensioners beware!
Unfortunately, we have to follow up on an earlier review (15 August). Although African Bank was quick to respond to it and we were put in touch with someone to attend to the matter of African Bank uploading incorrect information onto the SARS system, a promise to provide further feedback by Tuesday (27 August) was not honoured. It seems that African Bank is incapable of simply providing the correct information to SARS regarding a transfer of a Tax Free Investment. Especially retired people (as we would soon be) should take care in dealing with this institution. Although they offer reasonable rates on investments, it is really not worth the time and effort to engage with them when things go south - as do happen from time to time. To just leave a client in the lurch when it happens, however, is not on.
159 replies
20 months ago
Just do your work - correctly!
After spending an extensive amount of time at the Vaal Mall branch, where we were very capably assisted by Lydia, there has been NO further feedback from 'Head Office' regarding the following matter: African Bank needs to update the incorrect source code supp**** to SARS for a TFI transfer that was made in the 2023-24 tax year. It seems that there is no person capable of making this simple and straightforward correction. This is preventing me from submitting my tax return because African Bank supp**** incorrect information to SARS.
106 replies
Review Distribution
5 Star
18 (34.61538461538461%)
4 Star
3 (5.769230769230769%)
3 Star
1 (1.9230769230769231%)
2 Star
3 (5.769230769230769%)
1 Star
27 (51.92307692307692%)