TV
Tanya V
Active since Sep 2024
24
Reviews
0
Industries
Reviews
24 reviews3 months ago
Great service they l...
Great service they listen to what you ask for and just Great Great service
56 replies
5 months ago
Unreasonably High Banking Fees on FNB Business Accounts
I am absolutely shocked at how high the banking fees are for FNB Business Accounts. I currently pay R349 per account, and I have two business accounts. In addition to that, I was charged an extra R861.32 service fee on one account and R95.70 on the other. I cannot understand what the R349 monthly fee actually covers if there are still additional “service” charges every month. I’ve sent two separate emails — to TxPillarSupport@fnb.co.za and CLPCoperations@fnb.co.za — requesting the email address of my banker, Ntombifuthi Kgabi, so that I can get clarity on these charges. To date, I have received no response at all. After just two months, I’ve paid roughly R1,655 per month, which adds up to nearly R19,900 a year just to keep two accounts open. This is completely unreasonable and unaffordable for small businesses. Can someone from FNB please urgently provide a detailed pricing structure for business accounts and explain exactly what these fees include? A little transparency and proper client service would go a long way. Your urgent attention will be highly appreciated. I
213 replies
5 months ago
Intercare actually deserves ZERO STARS — especially Keaziha Swanepoel and the Glen Marais practice.
I absolutely love Dr. Strauss at Intercare Glen Marais — he is an amazing doctor, and we have always trusted himwith our family’s health. HIs professionalism, care, and expertise are truly outstanding. However, due to the ongoing attitude and poor service from the administrative staff, our family has decided we will never use this practice again. Our son visited Dr. Mamiala on 12 December 2023, and as always, we paid by card before leaving. The staff are extremely strict about payment — you are not allowed to leave without paying. In April 2025, I had another appointment and was told I could not see the doctor because of an “outstanding account.” I explained that we have been loyal patients for years and have never left an account unpaid. After his consultation, I even offered to repay the invoice from 12 December 2023 (R540.10) along with the new invoice (R590.00) just to avoid any argument. We paid both invoices by card and left. A month later, we received a call from an attorney about this same “outstanding” account (23 June 2025). I provided copies of both invoices and a bank statement showing the payments made on 17 April 2025, and personally handed them to Keaziha Swanepoel at the practice, who undertook to resolve the matter. Despite that, the issue continued. On 9 July 2025, the attorney called again. I sent all supporting documents via email to Lyntezia Adams and Intercare Glen Marais. In September 2025, I visited the practice again and spoke to Keaziha, who said she didn’t know what was happening despite having “done her work.” Then, on 27 October 2025, the attorneys called yet again. I contacted the practice, and once more, I was promised someone would get back to me — but nobody ever did. On 5 November 2025, after learning that my husband’s name had now been listed on ITC due to this issue, I called Keaziha in anger. Her response was completely dismissive — she simply said she had done her job and could do nothing more. After six months of endless visits, emails, and follow-ups, our issue has finally been resolved — but only after an unacceptable amount of time and frustration. If even one person at Intercare had done their job properly from the start, this entire situation could have been avoided. To make matters worse, we have now been billed for a “visit” that we know absolutely nothing about. Please send us the invoice, and we will pay it — but the principle remains: the level of administrative incompetence is simply unacceptable. No matter how good the doctors are, the admin team lets the entire practice down. The laziness and lack of care from one person has resulted in us changing doctors entirely — and all four of our sons will be moving with us to a new practice. It’s deeply disappointing that a company like Intercare seems unconcerned about losing long-standing patients because of poor internal processes and unaccountable staff. Intercare actually deserves ZERO STARS — especially Keaziha Swanepoel and the Glen Marais practice.
71 replies
6 months ago
FNB Business Banking – Extremely High Fees
I opened two FNB Business Accounts online in August 2025, selecting the Business Bundle Option for both, under the impression that the fixed monthly fee would cover my regular transactions. In the first month, I paid only R34.90 — understandable as the accounts were new. In month two, I hardly used the accounts and was billed the expected R349.00 monthly bundle fee per account, exactly as I signed up for. However, this month I was shocked to find additional charges of over R800.00, for cash sends and ATM withdrawals — on top of the bundle fee! FNB also limits eWallet transactions to R3000 at a charge of R80.60 per send, and it costs R131.00 just to withdraw R5000.00 at an FNB ATM. I contacted the FNB Business Call Centre to try and resolve this, but all they can do is log a call — no real assistance or follow-up. FNB, you are doing a great job of chasing new business clients away. Your banking fees are excessive and your service extremely disappointing.
124 replies
8 months ago
Review for ABSA Business Banking (Hopefully ABSA takes note of this)
I have a long history with banking. Having worked for Nedbank for 5 years, MFC for 5 years, and Standard Bank for 14 years, I naturally banked with Standard Bank along with my husband and children. In December, we app**** for vehicle finance and were declined by Standard Bank. All other banks approved us, but ABSA stood out by giving us the best service and rate. That experience impressed my husband so much that after 20 years, he moved his personal account to ABSA. What an amazing journey that was! The branch staff were absolutely incredible – helpful, friendly, and professional. Their excellent service convinced me to close my personal account with Standard Bank and move to ABSA as well. Soon after, our sons also joined ABSA. For us, it’s important to all bank at the same institution for easier transfers, and ABSA made that transition seamless. Based on this positive experience, I started two businesses and, naturally, wanted to open business accounts with ABSA. Unfortunately, this is where things changed. From the very beginning, it was a struggle. Despite the great personal banking experience, the business banking side has significant shortcomings: No free salary payment option – Unlike Standard Bank, ABSA charges R720.00 per month for salary payments, an unnecessary additional expense. No petrol debit cards – We need these for toll gates and fuel transactions, and ABSA does not provide them. Charges for every card swipe – Every transaction is charged, whereas many competitors offer unlimited card swipes at no extra cost. Or you can take a option where you pay R720.00 per month (and remember we will also have to pay R750.00 for the salary payment system) These issues make ABSA business banking far more expensive compared to other banks that include these services for free. All of these points were raised during the initial discussion, and I was assured that my business banker would address them. Sadly, that did not happen. Had I known these limitations upfront, I would not have chosen ABSA for business banking. Because of this, I have requested the immediate closure of my business account. While I remain very happy with ABSA for personal banking, I cannot recommend their business banking services for companies that require cost-effective and flexible solutions. Personal banking – 5 stars ⭐⭐⭐⭐⭐ Business banking – 2 stars ⭐⭐ I have since opened two business accounts with FNB Business, and I must say – they are absolutely amazing! The setup process was simple, their products are cost-effective, and they provide the features that ABSA lacks.
159 replies
8 months ago
⭐⭐⭐⭐⭐ – Exceptional care and compassion (Arwyp)
⭐⭐⭐⭐⭐ – Exceptional care and compassion I had a 14:00 appointment on Monday, 25 August 2025, at Burger Radiology in Arwyp, Kempton Park, after discovering a lump in my left breast on Saturday morning. Having lost my mom in 2018 after a 23-month battle with cervical cancer, my fear of any form of cancer is very real, and I subconsciously convinced myself that this was breast cancer. I first went for a mammogram, which was very uncomfortable, but the lady assisting me made me feel at home. When I saw a white lump on the screen, I immediately got emotional, believing it confirmed my worst fears. She gently reassured me that it might not be what I thought, which already helped ease my anxiety. After the mammogram, I went for a sonogram, and by this time, I was in tears, speaking to my husband. The lady performing the sonar was amazing—she explained everything clearly and reassured me that it was only a very large cyst and not cancer. I don’t think people always understand the aftereffects of past trauma, but these two ladies went above and beyond. Their professionalism, compassion, and care made an incredibly stressful experience much more bearable. I am truly grateful to them and to Burger Radiology for providing such a supportive environment.
1 reply
8 months ago
Extremely Disappointed with ABSA Business Banking Service
I recently app**** for an ABSA business account, and what a mission it has been. When you call, the consultants are friendly and helpful, but when it comes to email communication, it seems nobody responds. I had to constantly follow up by phone because my emails were ignored. It took numerous calls just to receive my welcome letter and account number from my assigned business banker, Nnugeo Tokologo. Even after that, I sent an email this morning with important questions about my business account and have received no response hours later. As a business client, I expect efficient, professional service and proper communication, especially from a bank that markets itself as a business banking leader. This experience has been frustrating, unprofessional, and disappointing. If this is the level of service I can expect going forward, I will seriously consider moving my business banking to another institution that values its clients.
53 replies
8 months ago
Excellent Service at Octavia Day Spa – Thank You Felicia!
We visited Octavia Day Spa at Emperors Palace on Sunday, 03 August, and had a truly relaxing and rejuvenating experience. From the moment we arrived, the team made us feel welcome and comfortable. A special thank you goes to Felicia, who gave us exceptional service with care, professionalism, and a calming presence throughout. She went above and beyond to make our time at the spa truly memorable. The only reason this isn’t a 5-star review is due to the ongoing renovations, which slightly affected the overall ambiance. That said, the service more than made up for it, and we look forward to coming back once the upgrades are complete. Thank you to the Octavia Day Spa team – especially Felicia – for a wonderful experience. Highly recommended!
0 replies
8 months ago
Misleading Sales & Refusal to Adjust Policy – Deeply Disappointed with Different Life
I took out a life policy with Different Life in 2018 for R1 million. During the application process, I explicitly asked the consultant whether the policy would be inflation-linked. I was assured that it was. It’s now 2025, and I’m paying R427/month – but the cover is still R1 million. When I contacted Different Life to query this, I was told that inflation-linking was not even an option in 2018 – directly contradicting what the consultant told me. I asked to upgrade the policy so that it would increase with inflation going forward, and was told the request was declined and that no changes can be made to the policy. It doesn’t end there. The consultant also told me that for a small additional premium, I would get an extra R1 million terminal illness cover – paying out if diagnosed with less than a year to live, in addition to the main policy paying out upon death. Again, not true. I’ve now been paying for 7 years, with the premium increasing annually – but the payout amount has stayed exactly the same. If this trend continues, by 2044 I’ll be paying R1290/month for the same R1 million cover, which will be severely devalued by inflation and effectively worthless. Even worse – based on the misinformation I received, I encouraged my husband to take a policy with Different Life too. And once again, the same issue: premiums increasing, cover stagnant. When we asked to adjust the policy, again we were told no. The response from Different Life? A cold "sorry, that’s how it is." This is unacceptable. We were misled at the point of sale, and we are now locked into rigid policies with no value growth. I am extremely disappointed in the lack of accountability and customer care. Different Life has lost our trust.
53 replies
9 months ago
Exceptional Service with a Personal Touch – Thank You, Marli!
As a Sapphire card holder, and with my husband now holding a Black card, we’ve had the pleasure of experiencing many levels of service at Emperors Palace over the years. However, Marli Wolmarans continues to stand out time and time again. I’ve been dealing with Marli for a few years now, and I have to sincerely compliment her for her dedication, warmth, and personal touch. She consistently goes out of her way to assist me, no matter how small or big the request may be. Even my husband, despite being a Black card member, often says how much he misses the exceptional level of personal attention and care that Marli provides. She truly makes us feel valued and looked after, and for that, we are incredibly grateful. Thank you, Marli — your passion and commitment do not go unnoticed!
0 replies
Review Distribution
5 Star
5 (20.833333333333332%)
4 Star
1 (4.166666666666667%)
3 Star
1 (4.166666666666667%)
2 Star
0 (0%)
1 Star
17 (70.83333333333333%)