Active since Oct 2024
During the last weekend in November I had to purchase some goods for my Chinese agent as the following day I had an overseas business trip.. I entered the "10 items or less queue". Last week I visited again and once again took the same queue as Woolworths makes zero allowances for physically challenged customers. The cashier looked at me strangely and I asked why to which she responded "this queue is for ten items or less". I showed her my above right knee prosthesis which still did not seem to convince her and I said if its an issue "then leave the goods I'll go elsewhere" to which she responded "oh, I'll do you a favor" to which I responded "I don't need your favor, I need you to perform your task". I left the trolley at her till and went to seek the store Manager as he & I had this identical issue years back and he informed me then to use the "express" check-out. I expressed my dissatisfaction and left the store . Once home I recalled the cashier's words in November which were "oh, wow, I hope this sale does not blow up my till" and only then realised how sarcastic she was as once again I had more than ten items. I went to Checkers Emporium as I recalled earlier this year whilst shopping but close to the check-out one of the Managers informed me once I was done to please use the check-out for the Physically Challenged.
ABSA "investigated" a case of ***** committed via a third party on my credit card and found i was negligent. When during the transaction I received a message that irregular activities have been picked up on my profile to the tune of 24K, TYPE 1 to say its a *****ulent purchase which I done and typed twice. ABSA still went ahead and processed and now repudiates my claim.
Yesterday I sent a an urgent opthalmologist script via WhatsApp. Jafmed / Riaz responded and I was able to collect the full script ( 5 items ) within 45 minutes. My pharmacy of choice for the speed, professionalism & friendly service. To top it all, JAFMED rivals the "chains" with pricing.
I assume the WhatsApp contact for this company named Wayne is the owner whose promises of a REFUND came to nought. An out-of-stock item remained out of stock for a very long time. After more than two months I opted for a replacement / swop for smaller 100ml bottles. My request even for a swop came to nought. I diplomatically requested that the swop coincide with my return trip from overseas which also fell on deaf ears. I received a long-winded message about how he was inundated and trying to manage his online business + what i assume to be a full-time job. Eventually he asked for my banking details. AFTER TWO WEEKS he has still not credited me. Yesterday morning early I gave him until close of business Monday to refund me which has not happened. Now if a R400 refund cost so much effort without a positive outcome I certainly would NEVER support this business ever again. The "business" that cannot afford a R400 refund should not be in business as it fails hopelessly on customer service & more importantly there can NEVER be any TRUST is what consumers are generally weary of when purchasing online. I urge potential customers to be weary when supporting this online store.
The PLUMSTEAD Branch "killed" it with their recent world-classs service. I am in awe of the new way of banking and the service levels extended by the Ladies at this branch would make me want to return. After pulling my service number I was constantly told that I will be attended to shortly. The Ladies were busy at all times however they kept their cool, smiled often & openly and got on with their task. Teller no. 2 even called the couriers to establish the date for delivery of my replacement cards.
I arrived at exactly 08h30 yesterday during the pouring rain and the Lady @ COLLECTIONS greeted me warmly by name and had my package ready in an instant. She's genuinely friendly and quick and it was refreshing to be greeted so warmly. I've been ordering books with a 95% success rate and mostly its been ready a few days prior the promised date. Credits were repaid without an issue. LOOT ONLINE is my go-to for books.
SHOCKING SERVICE & IMPOSSIBLE TO speak to a human being at this company. I was tracking a parcel which via WhatsApp they said would arrive by 25th April. On 21st April they text to say they on their way. At 13h43 they say they "attempted delivery" which was aborted due to "business closed / not possible to obtain a signature". They NEVER arrived at all. I have CCTV and was seated 7 meters from my front gate and was on the lookout the entire day. THEY NEVER ARRIVED yet stated they did. I had to drive to the airport industrial area on 22nd to retrieve my package as their website could provide no further updates. The lady at reception confirmed the courier had stated as mentioned that our business weas closed / unavailable. We are a home based business and we were at home.
If there was a method to give a MINUS STAR RATING I would apply to MAKRO . We bought a HISENSE FRIDGE from Makro. The fridge was delievered without checking as we only needed it in a few days. Once opened there was clear dent at the bottom & the dispenser had water dripping once the lever was pressed. A total disaster and a myriad of excuses the latest being they are contacting HISENSE to come view the fridge yet we purchased from MAKRO.
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