AC
Antonio C
Active since Jun 2011
26
Reviews
0
Industries
Reviews
26 reviews3 weeks ago
Account dispute ignored despite ICASA escalation – no response and ongoing harassment
I am raising a complaint regarding an ongoing and unresolved dispute on my account with Vodacom, which includes, but is not limited to, a ***** case linked to reference EC-28SY-270XWB. This issue has been ongoing for a prolonged period and has already been escalated to ICASA. Despite this, I have not received any response to my most recent communications. In addition, the attorneys acting on Vodacom’s behalf, specifically Ms. Thulisile Langa of Hammond Pole Attorneys, have not responded to my emails. A detailed email was sent on 09 April, followed by further communication, all of which remain unanswered. This is particularly concerning given that the dispute includes a ***** case for which all supporting documentation, including the affidavit, has already been submitted and is linked to the above reference. Beyond the ***** matter, there are additional unresolved issues on the account which require proper clarification and reconciliation. At this stage, it is not clear what has been reviewed, what remains outstanding, and on what basis the account is being pursued. In addition to the lack of response, I have been receiving continuous automated collection calls which are disruptive to both my work and personal life. This issue has been raised on several occasions, yet no action has been taken to address it. The ongoing calls, while the account remains under dispute and without any meaningful engagement, are inappropriate and add unnecessary pressure to an already unresolved situation. I wish to place on record that I remain fully willing to cooperate and resolve the account. However, it is not reasonable to expect any form of payment or resolution while the overall dispute remains unaddressed and while no communication is provided. The ongoing delay, lack of engagement, and continued collection activity are now creating prejudice, as the matter remains unresolved despite escalation to ICASA. This situation is becoming increasingly difficult to justify. I therefore request, as a matter of urgency, written confirmation that all documentation linked to this case has been retrieved and reviewed, clarification on whether any further information is required, a full breakdown and reconciliation of the account, and a clear update on the current status together with an expected timeline for resolution. In the absence of any response or progress, I will proceed with further escalation through additional formal and regulatory channels, including a review of the handling of this matter.
30 replies
3 weeks ago
Harassment for payment with no proper support or communication
I want to start by being clear and fair: yes, my account is in arrears and I fully acknowledge that payment is due. What is completely unacceptable, however, is the way Cartrack is handling this situation. For weeks I have been asking for a simple itemised invoice so I can clearly understand the charges on my account. Instead of receiving assistance, I am being continuously contacted and pressured about when payment will be made, without anyone actually addressing my request. I have also used their WhatsApp communication channel in an attempt to keep everything clear and documented. Unfortunately, my questions are either ignored or answered with generic responses that do not relate to what I have asked. The same applies when communicating over the phone. Today, which is a public holiday (Workers’ Day), I sent a message at 11:35 explaining that together with the missed payments there have been ongoing service issues from the very beginning of my contract, and that I was considering settling up to last month before potentially moving to another provider. The only response I received at 12:43 was a standard message stating that my account is in arrears and asking when they can debit the account. There was no acknowledgement of what I had written and no attempt to engage with my concerns. This type of response, in my experience, is unfortunately normal for Cartrack. The service issues started from day one. On the day of installation, the technician sent did not understand the device or how it operated. When I asked questions, he told me that he had been informed he did not need to know that information. I raised this concern and was told that someone from customer service would contact me to address the issue. Months later, I am still waiting for that call. In the meantime, I am expected to pay for a service that has been problematic from the start, while dealing with constant calls and pressure. It is extremely frustrating to deal with a company that is efficient when it comes to chasing payments, yet unable to respond to basic questions or provide proper support. At this point, I am seriously considering settling what I believe is due and moving to a more reliable tracking company. I am willing to resolve the matter, but I expect proper communication, a clear itemised invoice as i requested in several occassion, and a more respectful approach in how this is handled. The current experience feels less like customer service and more like ongoing harassment.
30 replies
2 months ago
Capitec – Fifth ***** Report Ignored, Case Closed Without Resolution, Escalation Imminent
I am done with Capitec!!!! This is now the fifth time I am reporting the same unauthorized Apple and Google transactions, and nothing is being resolved permanently. Every single time I go through the same cycle: report the issue, wait, follow up, get delayed responses, case gets closed, and I am forced to start again. And the wait gets logner and longer each time. Two weeks ago I submitted yet another complaint. Capitec responded with their typical standard pre written reply, and because I was away for business and could not reply immediately, they simply closed the case without resolving anything. No consideration, no accountability. Upon my returrnI, I had to reopen the case and wait another full investigation period, effectively doubling the waiting time because Capitec could not allow even a single extra day for my response. But they take their time! This morning I went into the branch and, to be fair, the staff member I dealt with was helpful. However, I discovered that nothing has been done on my case. Absolutely nothing. This is not a new issue. This is the same problem reported repeatedly, involving the same transactions and the same merchants. At this stage, the failure to resolve it permanently is not an oversight, it is a clear breakdown in Capitec’s internal processes. We are now talking about more than R2500 that I urgently need, yet I am told to wait like any other new case. That is unacceptable. I am not a new case. I am a client reporting the same unresolved ***** for the fifth time. What makes this worse is the inconsistency in how Capitec handles its own processes. In the past, Abi***l at the Constantia branch assisted me and, in her own words, pushed my case forward in the queue, which led to a resolution. This time she told me that this is not possible and that I must simply wait and i can not jump the queue. If it was possible before, and now that i am forced to wait 2 cycles of investigations then it's not possible. Refusing to do so while I am already delayed due to Capitec prematurely closing my case is unfair and unjustified. The interaction was also disappointing, with a lack of urgency and empathy despite the fact that this situation exists because Capitec failed to properly resolve my complaint in the first place. In addition, previous refunds were handled in such a disorganized way that transfers I made were immediately absorbed due to overlapping charges. This raises serious concerns about how transactions and reversals are being managed on my account. The merchant and Capitec refunded, leaving a negative balance on my account. On top of that they dare to charge you for inmsufficient funds, international transactions and a new card. Luckily the guy at the Constantia branch was sensitive enough to remove the new card fee. At this point, Capitec is not only failing to resolve the issue, but is allowing repeated unauthorized transactions to continue while delaying corrective action. I will escalate it formally beyond this platform, including to the National Financial Ombud Scheme South Africa and the Financial Sector Conduct Authority, on the basis of failure to protect a customer from repeated unauthorized transactions, unreasonable delays in complaint handling, and financial prejudice caused by the bank’s inaction. I expect immediate reversal of all unauthorized transactions, a full refund of all associated fees, and a permanent solution to prevent this from happening again. I will not accept another generic 10-day investigation period while nothing changes. Finally, I believe I am entitled to compensation not only for the direct financial losses incurred, but also for the repeated administrative burden, the time spent reopening and following up on the same complaint, the stress caused by ongoing unauthorized debits, and the disruption to my personal and business activities due to the unavailability of funds.
0 replies
2 months ago
epeated Failure to Resolve Unauthorised Charges – Case Closed Without Resolution: SHOCKING!
I am extremely dissatisfied with the handling of my complaint. This is now the fifth time I have raised the same issue, yet no proper investigation has been conducted. The bank takes over 10 days to respond, but then closes cases quickly without actually resolving anything or even properly reviewing the account history. There are clearly unauthorised transactions on my account, including two charges of R580 each and an Apple.com charge of R339.99 & 799.99 all of which I have previously reported. On top of that, I have been charged multiple “insufficient funds” fees as a direct consequence of money being incorrectly debited. What is most concerning is that a simple review of my transaction history would immediately show these discrepancies, yet this has evidently not been done. Despite repeated complaints, the issue remains unresolved, and I am still missing funds. In addition, I continue to be charged monthly fees for a service that has failed to address even the most basic issues on my account. I would like to see immediate action, a full review of my account, and the reversal of all incorrect transactions and associated fees but as i was previoulsy told the "insufficient amount" charges are there to stay. I am beyong disgusted with this bank and I am very glad I did not move my business account!
0 replies
2 months ago
Funds received but not released – international payment delayed while travelling for work
I am writing this complaint because I have spent an entire afternoon trying to access funds that had already arrived through an international transfer while I was travelling for business, and despite complying with every request made by the bank the payment has still not been released. When international payments are delayed in this way it creates serious disruption for a client who relies on timely access to funds while conducting business, and the way this situation has been handled raises serious concerns about the level of support and operational efficiency currently being provided by Bidvest Bank. Yesterday I spent the entire afternoon trying to locate the funds and determine what needed to be done in order for the payment to be released, and during this process I attempted to resolve the issue through the chat system. Unfortunately the experience was extremely frustrating because in the middle of the conversation the support agent simply disappeared and the chat was closed without any explanation, which meant that the entire process had to be restarted again from the beginning. During this process I interacted with two representatives, Precious N and Praiseworth G, and the lack of continuity and assistance during those exchanges contributed significantly to the delays and confusion surrounding the release of the funds. After several attempts I eventually managed to reach someone through the telephone line, which itself is not always easy to access because the line frequently does not connect. During that conversation I was informed that once the mandate form was signed the funds would be released, and I immediately comp**** by completing and signing the required mandate documentation without delay. At that point I was then informed that the payment could not be processed because the team responsible for releasing the funds had already finished processing payments for the day and that the transfer would therefore only be completed the following morning. Naturally I expected that the matter would be resolved quickly today, however by the afternoon the funds had still not been released and I once again found myself chasing the bank to understand where the payment was and why it had not been processed as promised. This situation creates the impression that customers must repeatedly chase the bank simply to gain access to funds that already belong to them, which is extremely concerning when dealing with international business transactions where timing is often critical. The lack of continuity in communication, the fact that support agents disappear in the middle of active chats, and the apparent absence of urgency in processing payments even after all requested documentation has been submitted raises serious concerns about the quality of customer service and operational reliability currently being experienced. I hope this matter can be resolved quickly and professionally, however if the situation is not addressed promptly and a clear explanation is not provided regarding the delay in releasing funds that have already been received, I will have no choice but to escalate the matter further through the appropriate regulatory and consumer-protection channels in South Africa, as delays of this nature while conducting international business transactions are simply not acceptable. Antonio Carpanese
70 replies
2 months ago
Repeated Unauthorized Charges – Fifth Time Reporting the Same Issue
I am writing this complaint because this issue has now been reported five times and it still has not been resolved. My account with Capitec Bank continues to receive charges that should not be happening. I have repeatedly reported transactions from Apple and Google and clearly requested that these payments be stopped. I have done this in the branch, on the telephone and through other communication channels, yet the charges continue to appear on my account. On 06 March I transferred R580 twice, however the funds were deducted because of charges such as card purchase limit exceeded, SMS notification fees and international online purchase insufficient funds. These charges occur because Apple and Google transactions continue to be attempted on my account despite the fact that I have already requested several times that these transactions be blocked. This situation has now become extremely frustrating and unreasonable. I should not have to repeatedly report the same problem while continuing to incur charges and failed transaction fees. The most concerning aspect is that this issue has already been reported five times, yet no permanent solution has been implemented and the same charges continue to appear. I have formally requested that Capitec refund all related charges and fees, immediately ensure that all Apple and Google transactions are permanently blocked on my account and provide a clear written explanation as to why these charges continue despite multiple reports and requests. I also want to make it absolutely clear that I have already instructed the bank that all communication regarding this matter must be conducted strictly in writing. I do not consent to receiving phone calls regarding this issue. I have professional responsibilities and I cannot continue to interrupt my work repeatedly to deal with a problem that should have been resolved long ago. Written communication ensures proper record keeping and avoids further unnecessary disruption. If this matter is not resolved urgently, I will escalate the case to the Ombudsman for Banking Services for further investigation. At this point I expect a proper written response, a full refund of the charges and a permanent resolution to this ongoing problem, as continuing to report the same issue without any corrective action reflects extremely poorly on the bank’s complaint handling process.
70 replies
3 months ago
Cut-Off for Late Payment — But Days of Silence When the Customer Suffers
I work from home. My internet connection is my livelihood, not a luxury. There is a fault on my line and I was told a technician would attend within 24–72 hours. That timeframe started on Friday, which conveniently rolled into a weekend. I have now been without proper service for 3 days and I am losing serious income because of it. I was placed on a “priority list.” Since then: No technician has arrived. No proper update has been given. No accountability from management. For personal reasons, I had to change my SIM card recently. However, this does not justify the silence. Afrihost has my email address. Afrihost communicates via WhatsApp. Afrihost has multiple ways to reach me if they genuinely want to. Communication is not the problem — effort is. What is especially frustrating is the double standard. If I am late with payment, Afrihost acts immediately. Services are restricted. Notifications are sent. Deadlines are enforced. There is urgency. But when I am the one losing money because of a technical fault on their side? Silence. Delays. “Priority list.” The efficiency only seems to exist when money needs to be collected — not when service needs to be delivered. This is essential infrastructure. If Afrihost does not have enough technicians to resolve faults within the promised timeframe, then they are overselling their capacity while customers absorb the financial damage. I am losing days of work because of this. I expect: Immediate technician dispatch Direct communication from someone accountable A clear explanation for this delay Fair compensation for downtime At the moment, the message being sent is very clear: payment urgency matters — customer livelihood does not. Extremely disappointed.
0 replies
3 months ago
FNB Private Banking: Paying for a Service That Does Not Exist
Once again, I am forced to escalate through HelloPeter because this appears to be the only channel FNB responds to. I currently have a newly assigned private banker. As expected, communication was proactive during the first few days. Since then, my private banker has gone completely missing in action. I have sent multiple messages (at least three) with no response whatsoever. This raises a fundamental question: what am I paying for? For over a year, I have been charged private banking fees for a service that is effectively useless. When I actually have problems that require assistance, there is no response, no follow-up, and no accountability. If I wanted to be ignored, I could downgrade my account and avoid these fees entirely. The only time FNB reacts is when I escalate publicly via HelloPeter — which is deeply concerning and points to a systemic failure in customer support. To make matters worse, FNB previously “investigated” and closed a case relating to an immediate payment that did not reflect over the Christmas period. That case was marked as closed, yet: I was never contacted No explanation was provided No proper resolution was communicated How does FNB investigate a matter without speaking to the client involved? Closing a case without engaging the customer is not an investigation — it is a tick-box exercise. As things stand: My original issue remains unresolved My private banker is unresponsive I continue to be charged for a premium service that delivers no support I am formally requesting: Immediate contact from a competent representative A clear explanation of how my previous case was “resolved” without client interaction A review and refund of private banking fees for periods where no service was rendered I am documenting this matter across multiple public and regulatory channels due to FNB’s repeated failure to respond through normal service lines. I am not interested in scripted apologies — I expect actual resolution and accountability.
73 replies
3 months ago
Repeated unauthorised transactions on Capitec account – zero urgency, no protection of funds
I am currently experiencing a serious issue with 14 unauthorised transactions on my Capitec account, all coming from the same online providers. This is now the third occurrence of the exact same problem. On the first two occasions, the transactions were reversed. However, they are happening again, despite the fact that the account or service linked to these transactions was cancelled a long time ago and should not be able to debit anything. Capitec can clearly see that: the transactions are unauthorised they are recurring they come from the same providers they should not be occurring at all Yet the transactions are still being allowed to go through. Because of this, I am now left without access to my own money, while being told to wait for the ***** department to “follow its process”. What is deeply concerning is the complete lack of urgency and escalation from Capitec’s WhatsApp and online support agents. Even when it is obvious that this is a repeat pattern, there is: no immediate intervention no temporary protection of funds no effort to stop further debits The response is always the same: wait for the ***** department. Leaving customers without money while repeated unauthorised transactions continue is unacceptable. When the same ***** happens multiple times, this is no longer an isolated incident — it is a failure to protect customers and their funds. I am posting this publicly because I am exhausted by the lack of accountability, and because other customers deserve to be aware of how this is being handled.
0 replies
4 months ago
Vodacom ***** case, closed line, missing funds, insurance billed with no phone – now affecting my credit rating
I am posting this publicly because Vodacom has failed to take ownership of my case and I have reached the limit of my patience. A ***** matter was reported on my Vodacom account and all requested documentation was submitted. Instead of receiving a clear investigation outcome, I keep getting generic emails saying my “migration dispute has been escalated” and that I must contact After Sales. The problem? Vodacom has closed my line. I cannot make calls. Yet I am repeatedly told to “call” their call centre. This shows a complete lack of internal coordination. Here is what has happened: Approximately R20,000 has been taken from my account Multiple R400 top-ups were never credited Insurance premiums were charged for months while I did not have a working phone, despite Vodacom being aware No refunds have been issued No clear ***** investigation outcome has been provided Calls are dropped, and no one takes responsibility Because of this situation, I am now behind on several payments, under financial distress, and my credit profile is being damaged. This has also caused business losses, as I have spent weeks chasing Vodacom instead of working. What I am demanding: Full refund of all missing funds Refund of insurance premiums charged while my line was unusable A clear explanation of my line status A named case owner Compensation for financial distress, lost time, lost business, and credit impact I am calling on Vodacom senior leadership to intervene. If this is not resolved urgently, I will escalate further through formal regulatory and legal channels.
73 replies
Review Distribution
5 Star
2 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.8461538461538463%)
1 Star
23 (88.46153846153847%)