CV
Christo Van Der Westhuizen
Active since Dec 2010
8
Reviews
0
Industries
Reviews
8 reviews58 months ago
Absolute lack of service from management
Have been in the market for a product to be used in a start-up company. As with all businesses you first do your research and don't just jump in and place an order of 1000's of units. I made contact with this company through their website. After 3 days and no feedback, i decided to call and was put in touch with the Cash Sales Manager. After various emails back and forth, i visited their warehouse and spoke in person with the Cash Sales Manager. Still having queries, i was told that she will find out from their production team and will revert with an answer. Needless to say, no feedback, 2 followup emails being ignored and I'm left taking my business elsewhere. I'll definitely not recommend this company to anybody.
0 replies
97 months ago
3 Months waiting on refund
On 07/03/2018 I phoned 081 180 to request a refund of a credit amount I had left on my account after closing it. I received # ********** 1 as reference for this call and was assured that it will be escalated to the Finance department. On 02/04/2018 I made a follow op call and again asked for this money to be returned to me. This time I received a SMS, requesting that I forward proof pf my banking details to ********** which I did. 23/04/2018 I phoned yet again, this time getting # ********** 6 as reference. Till today, I have not received my money owed to me. I have no desire to talk to anyone from your company anymore. I'll activate True Caller again and this will reject all your calls on my behalf. Should you wish to contact me, do it via email, so that I have a record to escalate to ICASA Just return my money owed to me!!
53 replies
99 months ago
Extremely disappointed in level of service
On 12 Feb I placed an order for delivery on 14 Feb. After payment have been made and confirmation online from the website, I received an email stating the following NO SUCH ORDER FOUND AN ERROR HAS OCCURED. Needless to say, I tried to phone the customer service help line. I spoke to somebody who had me on hold without being able to assist. I was put on hold again after which the call was dropped. On the 13th they were phoned again, upon which it was confirmed that they had system issues and I was assured that delivery will take place on the 14th. 14th came and went without any delivery. Today 15th I received an email stating that the delivery was attempted but nobody was home. This is a business that operates from 8h00 to 17h00 weekdays, how is nobody home? When trying to phone them on 0861 300 600 the call can’t be completed because "The dialed number is unobtainable" Either deliver today or give me my money back. This company makes promises that they can’t keep. Staff manning the helpline needs training or should be aware of any issues and communicate it as such. The lady I spoke to that hung up on me, is a liability to your company and should be reprimanded.
0 replies
114 months ago
No feedback! No Customer Service! Empty promises!
<p>On Friday 25 November I went in to Vaal Mall and dealt with Stefan who assisted me in applying for a new contract. They encoutered a system error and could not finalise the application. The application was made for the black Friday special.</p> <p> </p> <p>I was asked to return on Saturday but would not then qualify for the special?</p> <p> </p> <p>I wrote a message on MTN facebook and received feedback. On Monday 28 November Tumelo (an apparent supervisor) phoned me, asking me to repeat my story. I did so and 10 min later he phoned me back asking that I go in and sign the application and that I would get the deal.</p> <p> </p> <p>Again I went in and dealt with Stefan. Signed everything, scanned everything, finalised everything.</p> <p> </p> <p>3 days later, no feedback from Stefan or Tumelo about the progress of this application.</p> <p> </p> <p>Great service guys.... you dont even answer your phones.</p> <p> </p> <p> ********** 183 - no answer</p> <p> ********** 291 - no answer</p> <p> </p> <p>Any feedback would be appreciated or even an attempt at any customer service would be great!</p>
56 replies
128 months ago
Sending a request 2 times with no feedback
On 18/09 we sent through a request to switch our debit order for our home loan.<br> <br> Upon sending the email to [Email Removed] I received a reply with \We hereby acknowledge receipt of your request to CSAdmin. Your request is being attended to and feedback will be provided shortly"<br> <br> on 23/09 I sent the same request again because I still have had no feedback. This time I received a reply"
75 replies
133 months ago
Even the phones inside of Telkom is not working
A debit order was generated on the 25th of May. 2 days later and my phone is suspended. I have tried to contact the customer service department but they are unable to hear me due to an upgrade on their phone systems?<br> <br> Reactivate my phone or credit me for days that I can not use my phone.
76 replies
133 months ago
Unethical and in breach of contract
I have a debit order with Telkom Mobile for the 25th of each month. Last month the debit order was generated on the 24th without prior notice and resulted in a R115 bank cost for my account. Needless to say, the account was not paid and the line suspended. On the 15th, again a debit order is generated. Again resulting in R115 bank const for my account. Once again no prior notice. Concernes have been communicated with William Letwaba who could not be bothered with replying to the email sent to him. is this how you do business? No customer service, unethical and in the business of doing as you please when you want?<br> <br> <br> Please advice when the R230 in bank charges be credited to my account?
76 replies
134 months ago
Debit Order generated on 24th - Contract says 25th
Telkom generated a Debit order on my account on Friday 24th of April. This resulted in a Return Debit order and adding a bank charge of R115 on my account.<br> <br> This is breach of contract as the agreement signed between Telkom and myself clearly stipulates the date money is to be collected.<br> <br> Telkom is to generate this debit order again - THIS MONTH - Not any double payments at the end of May month<br> Telkom is to credit my mobile account with the amount of R115<br> <br> I will not be held responsible for any additional charges that might arise due to Telkom's incompetence
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
4 (50%)
1 Star
4 (50%)