Active since Jan 2011
30
Reviews
0
Industries
Reviews
30 reviews7 months ago
Extremely Bad Service
I bought groceries for asap delivery on 29th August, the payment went through but the order wasn't generated. I phoned immediately and was told to request a refund. On the 5th of September the refund was credited to my account and debited again the same time. I phoned again to tell him what happened, they acknowledged the error and promised to refund. I have been phoning weekly and to date, 19 September 2025 I still have not received my refund. This is such an inconvenience as I am in need of my money.
53 replies
14 months ago
Race profiling - Untruthful adverti*****t
This matter dates back from 6 January 2025, when I first communicated with Avbob, and after numerous follow ups, regarding them not paying in full my cashback purporting that they pay the first year's premium which is contradictory to their adverts which clearly say that they pay the 5th year's premium, provided the policy is in force and no claim has been made. I received a call from one of their agents on Tuesday, 4 February who after interrogating me, assured me that this matter will be resolved by the end of the week, 7 February 2025. Instead, Avbob called in my broker who has been assisting with these follow ups and chastised her, they told her that from now on end she must tell her clients that they will get first year's premiums not 5th. I do not think that this is done to any other race but only blacks as they think we cannot read for meaning. To date I still have not received any feedback from Avbob... they do not think that I deserve any response or finalization of my case so I can take it forward. Mind you I sent my complaint to Avbob complaints then escalated to Avbob escalation with no luck.
0 replies
15 months ago
AVBOB cashback A SHAM Preying on the poor
So I claimed for my cashback at Avbob and they saw it fit to use my first year's premiums totally contradicting their term of cashback payout which states as follows "the policyholder receives a cash payment equal to the premiums paid in their fifth year" This was also reiterated by the consultant who sold me the policy. I had banked on this cashback for my school going kids needs not on AVBOB ducking, diving and searching for reasons to not pay what's promised and is rightfully mine. AVBOB DO RIGHT BY MY FAMILY AND I AND PAY MY FIFTH YEAR PREMIUMS AS PER YOUR CASHBACK SLOGAN. I'm certain AVBOB love paying for funerals as what they are doing is a cause for stroke or cardiac arrest. How does a parent recover from such dishonesty and day light *******.
168 replies
16 months ago
Awaiting delivery a week after the scheduled date.
I've ordered at Makro with delivery scheduled for 21 and 22 December. Firstly I didnt get the logic of them separating my order like that, where I ordered 5 quantities they divided the items into 2. It's now the 30th to date I haven't received my delivery which was scheduled for 23rd. After several email enquiries with the order number specified, a lady at head office calls to ask me what items have not been delivered...but my email had the necessary information. To date, I still don't have my order. I'm not sure why I still order from Makro cos if it's not one thing it's the other.
165 replies
17 months ago
MAKRO Lack of Customer care
Makro care for customers using delivery os next to none. Complains about Wumdrop are a lot but nothing is happening. To my surprise I came here to complain about experience today of the same courier company which did not deliver my much needed groceries as scheduled only to be met with several more. When will MAKRO act
56 replies
17 months ago
Makrp please drop WUMDROP
The driver used a whatsapp call to reach me. My phone doesnt take unknown whatsapp calls. When I tried to call him 3min after his call he tells me he doesn't have airtime and he is gone and hangs up on my ear.
0 replies
25 months ago
Bad service/ customer service
On 28 March I reported my internet which has been buffering for a week already. Only got a response from the Manager: Roxanne de Paiva on 3rd April. I explained I was having problems with my account and will sort it on 6th on a Saturday. She informed that the due date is the 7th. To my surprise on 5th. I got a message saying they've suspended my internet. I phoned and asked to speak with Roxanne , the manager. She was super rude and informed me to bring back their router or she'll charge me R600. It seemed as if i was speaking to a different individual i was speaking to on the 3rd. Her customer relations and retention skills as a manager were non existent. She denied ever telling me that the due date is 7th and threatened to pull recording which i agreed to but never got it. Instead received an email confirming my cancellation which I was happy with. At least she did one thing promptly.
0 replies
27 months ago
Bad Experience turned the best
Bad Experience turned the best. When our order at V&A waterfront Spur came after 30 minutes of wait, it was cold and inedible. We called for Managers, one flat out refused to attend to us saying he's not assigned to our tabke, and the other listened and told us she'll fetch her other colleague. After several more minutes of wait... Yolanda the Manager came to listen to us. She brought us another waiter and informed him that he should retake our order, she offered desserts and drinks on the house. As it was already around 22.00 we refused the desserts but gladly acceoted drinks with freshly made order. Yolanda kept checking on us and apologising for the bad experience we were subjected to. As we had mentioned that we will never set foot on that particular Spur again, she gave us her number and gave us an alternate solution to this, that we call her first before coming, if she's not on duty she'll ask one of her colleagues to take care of us. Mind you, she as well wasn't assigned to our table but she went above and beyond to assist us.
0 replies
33 months ago
Bad Customer Care after funds went missing
In trying to resolve the matter of missing funds in my access facility account, Capitec got a lady by the name of Thobeka to allegedly investigate... she called me and told me she'll resolve the matter on 7/7/23 and sent an email to that effect but days went by with me following up and her promising to call me. She finally called and told me that the amount taken from my credit facility account is interest, insurance and disabily. She didn't want to entertain my question of how does these fees get to be deducted twice in one month from different accounts. She then told me I was rude and put the phone on mute while I was asking questions... when I heard it was dead quiet on her side I said hello, she unmuted me and said I'm here.... the audacity of that lady... she then started gaslighting me instead of answering my question telling me that I dont want to listen to her. She then said that "they" told her the funds were interest and disability and she's telling me what she's told. I thought this was a person that was going to investigate not a third person to be told something she can't back up. I then told her I'll hang up, she can call me as soon as she's investigated and is willing to speak to me. I'm extremely dissapointed with Capitec and the calibre of employees with zero customer care skills. I'm worried that next my salary will vanish and they try to spin a story while I'm left penniless.
60 replies
34 months ago
Funds missing from Access Facility account
I have a capitec access facility account. I phoned capitec this morning when I noticed that a sum of R926 was missing. I phoned Capitec told them how much I had last night and how much was missing this morning. the first agent was surprised and told me they dont deduct from access facility but do so on normal savings account but she'll transfer me to a person that can assist. The second agent saw the money that went out but could not tell to which account so after being on the phone with her for 40min she promised to investigate and call back. She did so within 10 minutes and told me that they deducted interest, disability and admin fees which amounted to R924 not the R926 missing. When I told her that interest and all admin fees were already deducted from my savings account on the 23rd all amounting to R2200+ I also transferred extra amount when I got paid. She saw all those transactions so, I asked if it was Capitec habit to access customer's other accounts and double deduct from supposedly safe accounts.. She couldnt answer me then i asked her to go and investigate further and come back with a response... she never returned. This was the 2nd time Capitec took money from my access facility with no explanation. I need my money back.
53 replies
Review Distribution
5 Star
2 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (6.666666666666667%)
1 Star
26 (86.66666666666667%)