BM
BULELWA M
Active since Oct 2024
17
Reviews
0
Industries
Reviews
17 reviews10 months ago
Falsely Listed for ***** by African Bank – Ignored Capitec's Verified Resolution
I am extremely disappointed and frustrated with African Bank for listing my ID for ***** on 13 January 2025 (Listing Ref: SH00394995) without cause and despite the matter being resolved by Capitec Bank in October 2024. This ***** allegation involved an amount of R10,000, which was a legitimate refund from a service provider — not R53,000 as African Bank incorrectly claims. Capitec investigated and cleared the matter under Case No: 01456959 within 14 days. Their formal communication dated 1 November 2024 confirms this. Yet, African Bank listed me for "Transactional (Retail) Misuse of Account" months later, without verifying the resolution. Even African Bank's own forensic team closed the matter, and I resumed normal banking thereafter — including a R5,000+ transfer in October. When I contacted SAFPS to enquire, I received a standard reply (Listing Ref SH00394995) telling me to contact African Bank directly. But all attempts have been useless — Bradley Philander keeps saying he’s “awaiting feedback from Capitec” when that information has long been available and submitted. This careless listing has caused emotional distress, damage to my financial reputation, and denied me access to basic credit services. I now formally demand that: African Bank immediately removes my ID from the SAFPS ***** database A full written apology and correction of the error (including the incorrect amount listed) Proper internal accountability for allowing such a serious administrative failure If I receive no resolution, I will escalate the matter to the National Financial Ombud Scheme
1788 replies
18 months ago
Urgent Follow-Up on 2-Pot Withdrawal – Payment Not Received
Dear Old Mutual Customer Support, I am writing to express my frustration and seek immediate assistance regarding my 2-Pot withdrawal request submitted on the 23rd of September. Despite providing all the necessary documents, I have not received any payment to date. When I contacted your call center, an agent informed me that a payment was allegedly made on the 9th of October. However, I have not received any funds on my end, and they could not trace the transaction. This situation has become highly frustrating, as I have followed all required steps, yet your systems and processes have caused significant delays. Old Mutual’s handling of this issue has proven to be inefficient and not customer-friendly, leaving customers like myself to bear the consequences. I urge you to investigate this matter immediately and provide me with clear confirmation of the payment status and a timeline for when I can expect to receive the funds. Thank you for your prompt attention to this matter. Sincerely
212 replies
18 months ago
Urgent Complaint: Resolution Required for Account Hold due to Capitec ***** Alert – Ref: 01312126
Dear Capitec Customer Service, I am reaching out regarding a complaint involving my account with African Bank, which was put on hold due to a suspected ***** alert reported by Capitec (Reference Number: 01312126). The issue has been resolved on your end, yet my account with African Bank remains frozen. Despite an SMS from African Bank confirming that the issue was resolved a week ago, they are now telling me they require further confirmation from Capitec to lift the hold on my account. This situation has become incredibly frustrating, as my account is linked to a stockvel that requires regular transactions. African Bank claims they cannot proceed without Capitec’s explicit confirmation, leaving my account in an unresolved status. I kindly request that Capitec provides African Bank with any necessary confirmation as soon as possible, so my account can be reactivated. Your assistance in expediting this matter is highly appreciated, as the continued account hold is causing significant disruptions. Thank you for your immediate attention to this matter. Sincerely, Bulelwa Mandyoli
0 replies
18 months ago
Urgent Complaint: Unresolved Account Hold and Request for Immediate Closure – Ref: 9461181979
Dear African Bank Customer Service, I am writing to express my deep frustration regarding the status of my account with African Bank, which has been put on hold without resolution. Despite receiving an SMS notification a week ago confirming that the issue had been resolved, I am still unable to access my account or perform any transactions. This account is linked to a stockvel, where we manage deposits and payouts of up to R200,000 monthly. This situation has not only disrupted our operations but has also caused significant dissatisfaction among stockvel members, who rely on timely payments. My case has been escalated to the forensics department several times, but each time, I am merely asked for my contact number with the promise of a callback, which never materializes. The delay and lack of response is unacceptable. I request an immediate resolution to unlock my account, so I can withdraw all my funds and proceed to close this account permanently. I expect prompt action on this matter and clear communication on the next steps. Kind regards, Bulelwa Mandyoli
424 replies
38 months ago
I WILL NEVER BUY FROM TAKE ALOT AGAIN
on the 3rd of march 2023 I bought a router from takealot for R999 - Order 124482190 I had a credit of R151 and I paid the difference of R848 via Instant EFT Ozow Few minutes later I received an email that my order has been cancelled I sent an email to customer service with the proof of payment enquiring what is going on. I bought this router because i need connectivity for my research assignments. Up to date i haven't been assisted. I'm getting several responses from different people who dot seem to know what they are doing. I was asked to provide my banking detail and i did. some one different came back advising that they cant refund me they will issue a voucher, I've been waiting since then Now I'm being told that my account has been credited. how so? because the amount reflecting is R151 what happed to the R848? I want my money back Where is my MONEY !!!!!! Why is it taking so long to receive my money back??? OZ-Takealot online 1004069537
0 replies
50 months ago
post sale horrible service
I bought a pre-owned vehicle at Hyundai Milnerton last year October, in December my radio went off and the screen completely blank. I informed my sales person Adrian and Aadel was very friendly he assisted me in December when I reported the matter because Adrian was on leave but I left a message for him. Aadel took my car to the work shop and it was examined , and it was confirmed that there is a problem with my radio and it also affects the reverse camera. I was advised the supplier that manufactures Hyundai radios will only re-open in Jan the 15th so i need to come back around that time. I've made several attempts to contact the dealer and the sales person up to this day my radio is not fixed. Adrian keeps on making empty promises. last time i spoke to him he mentioned that my car needs to be taken for road worthy. seems like there are so many issues attached to this car. honestly i regret my decision of buying from Hyundai Milnerton, feels like after the sale they forget about you and treat you like a Berger. their service is very poor i wouldn't even recommend this dealer to my cycle of friends, I've had enough
0 replies
50 months ago
Post sale horrible experience
I bought a pre-owned vehicle at Hyundai Milnerton last year October, in December my radio went off and the screen completely blank. I informed my sales person Adrian and Aadel was very friendly he assisted me in December when I reported the matter because Adrian was on leave but I left a message for him. Aadel took my car to the work shop and it was examined , and it was confirmed that there is a problem with my radio and it also affects the reverse camera. I was advised the supplier that manufactures Hyundai radios will only re-open in Jan the 15th so i need to come back around that time. I've made several attempts to contact the dealer and the sales person up to this day my radio is not fixed. Adrian keeps on making empty promises. last time i spoke to him he mentioned that my car needs to be taken for road worthy. seems like there are so many issues attached to this car. honestly i regret my decision of buying from Hyundai Milnerton, feels like after the sale they forget about you and treat you like a Berger. their service is very poor i wouldn't even recommend this dealer to my cycle of friends, I've had enough
0 replies
51 months ago
African Bank - A Scam
The group opened a stokvel account with African bank on the 13th of December 2021. We were told that one user is needed to be the primary user before a pocket account could be opened. Since that time, I have never found any joy dealing with African bank. To cut this story short, members contributed monies towards the pocket account, and we are supposed to make deposits to 2 members every month. Today was a due date for payments and unfortunately, we couldn’t succeed because African bank decided to flag my account status as suspected fraud and i was told i need to wait 72 hours before they can resolve the issue. People are furious about their money and i am sitting here like a liar because this bank decided to inconvenience everyone of. I visited the Cape Gate and Mowbray branches, but I didn't get any help. People had plans and budgeted with this money, but they have been unable to do anything with it. This needs to be resolved asap and after this whole saga I’m closing this account and will never ever recommend this bank to anyone. REFERENCE NUMBER 9449820499
106 replies
52 months ago
EXTREMELY POOR SERVICE
I placed an order with PC link 18 November 2021 up until this day I haven't received my order, I was told it will take between 10-25 working days their service is extremely poor, I want my money back I don't want this product anymore. PC Link is taking forever to respond. i will never recommend this company to any one
0 replies
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5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
16 (94.11764705882354%)