BS
Brian S
Active since Jan 2011
23
Reviews
0
Industries
Reviews
23 reviews12 months ago
Discovery bank can't trace deposit and doing nothing to resolve
I transferred $1000 to my new opened $ account on the 1st of April. On the 5th of April I enquired, and they asked me for proof of payment which I sent to Discovery bank. I have phoned many times and there are only promises with no resolution. I am going to USA and have mo0re money to transfer but can’t do this until we resolve this. Discovery bank does not care about their customers and has not have had the decency to contact me or given me a progress report. What must I do as I am leaving for the USA in 3 weeks’ time?
116 replies
18 months ago
No discovery miles for fuel spent despite going via call center.
I did not receive my discovery miles for September for petrol purchased at Shel or BP garages. Phoned the call centre a few times. They finally said it would be paid in the next run. Not only did I not receive the promised payment for September, they also did not credit miles for fuel spend for October. What is the purpose of going via the call center who only makes promises and does not resolve issues
159 replies
20 months ago
Standard Bank rejects a claim now in August lodged in March. Have no respect for their customers
I have been seriously compromised as I have been waiting for 5 months for this claim only to be told after many follow-ups that the claim has been rejected. I have lost a tenant due to no action been taken. Ther is no apology, and they make I out as I am the person =n wrong. The is a disgrace how they treat their customers I reported a claim of a water pipe leaking which was repaired by my plumber on 17th March. This claim was registered with reference 24/021769. An assessment was done by Standard banks’ service providers and no action followed. I was not informed that there is a rule that the bank only covers 2 claims in a year. If this is the case, then my claim should have been rejected straight way. The controller says I had a claim for a burst pipe in the yard a week before this claim. I can’t remember this being fixed by Standard bank. I got my own plumber to repair the leak. When I phoned again to ask what progress had been made, they said the claim was closed. I needed to get a letter from my plumber which was submitted to Ayanda on Monday 5th August. I had no feedback. I spoke to a complaint agent on Friday. Still no response. I phoned again today to be informed that the claim was rejected as there were previously 2 claims in the past 12 months. I don’t believe that the claim in March was in fact carried out. Surely if this I the policy why was the claim that has been going on since March not rejected at the time. Why was I requested to get a letter from my plumber if the claim was not valid.
53 replies
21 months ago
British Air is not paying compensation for flight cancellation from London to Miami and despite following up ignores their customers
British Air cancelled flight number BA207on 6 Feb 2024 due to mechanical problems. I app**** for compensation for this cancellation both for myself and my wife on their web site. I got a reply that they would pay me on 9/04 that they would make the payment. I have followed up at least 3 times and am still waiting for a payment. My follows up are being ignored. I also lodged a claim for lost flight and accommodation in my wife name (as she was travelling with me) and received a reply stating weWe're sorry we've not been back in touch about your Customer Relations case and we appreciate your patience on the 5/05 2024. After frequenting follow up, I still have no reply. The overall service is extremely poor, and it is hard for me to believe that tan international company has no respect for their clients and just ignores them hoping that they will give up. B Sher Your Case Reference is 01118095 Gr Sher Your Case Reference is 01118095
0 replies
27 months ago
POOR SERVICE IN GETTING ***** CLAIM RESOLVELD
AFTER POSTING COMPLANT A WEEK AGOPROMISES WERE MADE TO RESOLVE MY ***** ATA ATM ON 22 DECEMBER. NOBODY HAS CONTACTED ME. WENT ON CHAT LINE , CASE IS BEEING ESCALETD THIS IS THE 5TH TIME. NOBODY CARES TO COME BACK TO YOU
58 replies
27 months ago
Discovery insure over a week still no service proved to evaluate claim
I lodged a claim over a week ago for lightning damage to my alarm. They told me the had asked a service provider to access the damage. I have still not been contacted. I phoned the call centre today and after waiting for 40 minutes the consultant said he would contact them to find out when they can come out. The phone went dead. I don’t have time to spend another r hour on the phone. I have also tried to email insure, again no reply. As long as they take your premiums, they are happy forget about getting a decent service. I am going to USA shortly and don’t have an alarm. DO you think Discovery cares. Clearly, they don’t. I am very dissatisfied in their attitude and no follow up. I can just imagine how long it is going to take them to get this approved judging by their poor or non-existent performance.
58 replies
27 months ago
No Joy from FMB ***** case of R25000, card ****** and used with in 1.5 minutes
I was trying to draw cash from an ATM at the BP garage in Grayston on the 22 Dec 23 where I was tapping the card at the ATM. A male took my card from my hand and said the card needs to be inserted. I thought he did so but actually deceive me and took my card. I entered my pin, and got an error message, and the ATM never returned my card. I Then logged on my cell phone banking and say that R25000 was processed but pending. I immediately put a hold on my card and phoned the FNB ***** line. . I was told that they could do nothing despite the transaction was pending and I needed to wait for 14 days. I was very concerned and phoned later where I was told that the transaction needed to go through and I needed to wait 14 days, and they would escalate the case for me. I phoned before the 14 days again and was told that I needed to wait. After patiently waiting for the 14 days to go, I used the chat line and was told that the case had not been investigated and they will contact me with in 48 to 72 hours. This has also gone with no reply to my query. I feel very let down with no assistance or follow up given to me. I feel violated by the person who committed ***** and by FNB who has shown no concern for their customer. What else am I supposed to do. I thought I could rely on the bank to assist me but feel betrayed by FNB ***** department. I am resorting to Hello Peter to elevate my concern and to get my money back for me. What is the use of reporting to the ***** line with in 2 minutes and no action is taken?
58 replies
32 months ago
DISCOVERY PENALISE CUSTOMERS FOR NO CELL CONNECTION WHILE DRIVING
On Friday 1 September I had an “uncovered trip despite my cell phone being on. I have queried this with the call centre and after nearly an hour discussion they tell me that Discovery policy it is their customers responsibility to ensure there is a connection and they can’t override the points that have been deducted. I believe this is an unfair practice passing the responsibility for ensuring cell connection during load shedding and maintenance of towers. I asked them to check my history to see if I was abusing this and there is no evidence of it. What happens when you drive in the game reserve where there is no cell phoner coverage?? I am happy with their new system where they are monitoring cell phone use and driving habits where a driver is in control of the car BUT CAN’T ACCEPT BKANKET RULE FOR DEDUCTIONS THAT ARE NOT IN MY CONTROLL. Please can this be resolved?
320 replies
32 months ago
Excellent service and knowledge of sales executive at Haval Boksburg dealership
Chad Eekhout sold me a Haval Jolion sport model. Full marks to him regarding his professionalism and knowledge of the car. It was a total delight dealing with him and he is a credit to Haval Boksburg. His service was excellent and he negotiated a great price as well. I have no hesitation in recommending him as a top salesman and went out of my location to deal with him
0 replies
33 months ago
Discovery Insure does not fix issues related to their Telematics system.
I changed my tacking system on 21June to the telematic system to get 60 points per day. Since then, the system is not updating. I have phoned to report this to Discovery 5 times, and they have never come back to me, nor have they resolved my issue. This is affecting my drive status which results in lower petrol rebate, not achieving a play on the game board and will affect my penalty on my phone as I am not achieving my goals. This I second time I am placing it on Hello Peter as the problem is still not resolved. I have contacted the call centre a few more times, last was yesterday where I spoke to Kay Lyn. I have had many no drive days as my car is at a Discovery Insure panel beater. The solution by your team is to repair the faulty telematic and then the problem will resolve. No drive days is correct as the car is being repaired. It updates on Discovery Insure App and gives the correct points but this does not update the points on the Discovery bank app. None of the agents ever come back to me and keep telling me all is ok when I start to drive again. These two different arguments are not valid, as described above. No real action is being taken. I am very disappointed that Discovery treats their customers so poorly and does not resolve the real issue. What do I have to do to get your system working????????
0 replies
Review Distribution
5 Star
2 (8.695652173913043%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (13.043478260869565%)
1 Star
18 (78.26086956521739%)