ST
Simone T
Active since Jan 2011
8
Reviews
0
Industries
Reviews
8 reviews64 months ago
Disgusted
We went for breakfast on the 14th of January 2021. It was our 9 year wedding anniversary and my wife and I decided to take a stroll on the grassy area between the tap room and the deli. There was no signage to say that there are deep and dangerous holes in the grass. You can't see them as the area looks completely level. My wife stepped straight into one of these holes and badly hurt her ankle. Nobody came to our aid. Not one staff member even came to see if we were ok. I ran to the tap room to get some ice just to help with the swelling. I understand with the pandemic social distancing is key but seriously. Everyone could see her lying there writhing in pain and we got absolutely no help. This was the most disgusted I've been in a long time. I've been visiting this deli for years! Even before there was a tap room. And I don't know if I'll ever return. I'm so deeply disappointed. I'm considering legal action as there was no warning boards and the medical bills are through the roof just for one special breakfast that we were so looking forward to. This was terrible. Not one person came to check on us. You don't even have a trained first aider amongst the staff. How is this health and safety protocol.
0 replies
68 months ago
Pathetic customer service
I had an awful experience today! Don't trust the ads. It's a joke! They don't take any car. My car drives and is in good nick. But my check engine light is on and I fully disclosed why. The issue being small. But I was told they won't take my car as a trade in on another car. Just because it won't sell soon. How is this my issue. I was quoted a price. After test driving the story changes. I know issues occur. Lower the price to me but to not help me at all was completely pathetic. The guy had no alternative... NOTHING! I am disgusted in the service. I have read Dekra reports as long as can be on potential cars I was interested in but I am asked to fix a car before trading. Giving money out on something I don't intend to keep. Where is the logic. How did the other cars make the cut with issue lists as long as what I've seen. Awful service!
53 replies
71 months ago
Awful service
Awful service. I called for a query. Next thing I know my policy is cancelled. Never missed a payment, never had issues with any of my other handsets insured with them. And then this. I'm so dissatisfied with the customer service. I spoke to Donay and was refused when asking for a manager.
210 replies
76 months ago
Failed follow ups
I was contacted by Zakhele Sibisi on the 6th November regarding a retirement plan that I had with AF. I left the company I was with a ND was told the policy needed to be paid out or moved to another policy. I wanted Zakhele to transfer the funds to an existing retirement fund of mine. I was told this cannot be done. I then resigned myself to the fact that the money was going to be paid out. I sent all my docs on the 25the of November. I was told it would take 5 working days to get the payout. I have called over 5 times and each time I get another promise. No money, no contact no nothing. I'm disgusted that an institution with your reputation and calibre could treat customers with such a disregard of time promises and loyalty. I was promised Ntsako one. Of your call center reps that I would be contacted within 24 hrs by the complaints team with the ref number, Voj753. Again another promise with no follow through. It's been over a month and nothing. Every contact call or update I received was due to me calling to follow up. I am so upset that this is the service I received. It's not the money the the delay or anything other than the lack of contact, failed promises and lies I have gotten this far.
61 replies
93 months ago
Dstv has awful customer service
Wow! We have been experiencing issues with dstv since the 7th of August. We have called numerous times. Had the issue escalated. But nothing! We have no catch up no, box office no dual view. If I didn't want these things I wouldn't pay for it. Unfortunately I am now paying for services I am not receiving. I'm so disgusted in the service. I have been promised call backs twice and nothing has happened to date. Keep taking my money and not providing a service! This is ludicrous!
106 replies
128 months ago
anybody out there!!!!!!
i went into the edgars branch twice this morning and had to walk out cause there was nobody to help me. i approached a guy at the sunglasses counter who said he cannot see anyone to help either. I had to walk throughout the whole store just to find someone who looked slightly interested in what i needed. the floors and departments are bare. there was a lady complaining that the fitting room was locked and she could not fit her garments and a few other ladies looking completely lost in the underwear section. There are so many people who are willing to work can you please try and find them!!! 6 tills available but only one cashier at a time i had to pay for my sneakers at the jewelry counter after the queue i was in was not moving at all! this is disgusting service and this is the norm at the branch. one lady even said out loud that the standards of edgars have dropped. Go to PEP or Jet or Mr Price and you will get better service and items that cost a whole lot less! i am so upset by this and am seriously reconsidering my loyalty to the brand!
75 replies
133 months ago
Missold
I have had contracts with cell c before and have always been happy. The obvious choice for me when i wanted a data contract was to go a provider that has serviced me well for a number of years. UNTIL NOW! We went into the Zevenwacht mall branch to take out the data contract. After finding one i could afford i decided to go with a plan that cost R189pm. Then i suddenly get a bill of over R1000! Apparently my usage went over R900 some odd. I have been sent bills but could never open them which i have complained about. I tried to create an online account which never works and i was never informed that i even had an open contract. In this day and age if you had the option of changing your cap limit for R2000 to R50 would you not do that? Who would sign up to pay an affordable R189 contract and add oh lets say a R2000 CAP on that??? does it even make sense? I am deeply upset by this. I was advised in the store that i cannot exceed the data and that this is a hard cap and then i experience the emotional trauma of having my money STOLEN from me and since i took the contract in store there is no call to back it up! I want this deadlocked and i will go the telecoms ombudsman if i get no joy
76 replies
136 months ago
my responsibility???
I went to cell c in June to say my phone was stolen and got ITC ref 15811855.<br> in the store I had my samsung galaxy to which I needed a sim card and sim swap to continue using my contract till I was eligible for upgrade and when the guy did my checks he confirmed with me that I had lost a blackberry. When I went to upgrade in december they had told me I was paying for BIS all that time. So I paid an extra R37 pm for a service I could not use in the samsung I had in store. So the sales agent sees I no longer am using a blackberry but does not remove this charge. I am due R222 in overcharges. Knowing this I stay with cell c for another 24 months and I take out a data contract. For being a loyal customer I want compensation. I want the money back that was taken from me. To top it off this month they take an amount that I was not prepeared for and calling them they tell me they realized the error and credited my account. What if that amount was not availabe. Why no call to let me jnow you slipped up. I am not happy at all. I am happy with my contracts my phones and the call centre service but store staff are unhelpful and rude and your biloing is up to no good.
77 replies
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