MT
Michelle T
Active since Mar 2009
63
Reviews
0
Industries
Reviews
63 reviews10 months ago
CONTACT CENTRE FAIL - STILL AWAITING CONTRACT
Contact Centre fail. I'm still waiting to receive my contract, this after triple checking my email address. The specialist i dealt with ensured the email was "successfully sent"
0 replies
15 months ago
INCORRECT INFORMATION
after 3 attempts to log a call, i was informed my policy is not active. THIS IS NOT THE 1ST TIME.I' EXPERIENCE SUCH PATHETIC SERVICE
106 replies
17 months ago
LEAKY SERVICE, NOT JUST THE PIPES
what was meant to be a quick pop in looking for a suitable basin & tap, along with necessary fittings. Turned out to be a disaster experience. Firstly, the store is not well managed. there seems to be no management on duty. Staff have a lack luster attitude. none of the items i required were available at the store. i then asked if i could collect from another branch (NORTHGATE). moving along, i returned to the store as i "purchased" the incorrect fittings.
56 replies
20 months ago
NOT SO WELL AFTER MY WELLNESS EXPERIENCE!
Requested a discount (additional) as the product was going to expire the next day (31.08) I can give you a long story about how i "loved" the brand. since my first engagement many months ago. blah blah I recall even rushing to this platform to "spread the word" (i digress) so fwd go this incident, last Friday - my recent discovery @ WW - skin scent was reduced at another branch, i immediately ask for an additional product to be sourced @ another branch. Product arrives, happy customer, purchased. Following week i see the same product reduced for 50%, i enquire about an additional 25% discount as the item will expire the next day. At this stage I'm on the receiving end of some really "not so great customer service" first my loyalty profile could not be accessed. I expressed my dissatisfaction with the sales assistant. (after i was informed that no further discount would be app****. some "talll tale" about their mark-down /expired goods. Anyway, let's just say i left the store as an unhappy client (ex)
0 replies
21 months ago
Caim in respect of ill health causing UNNECESSARY stess
Receiving conflicting emails asking me to confirm a reference number. I have emails from 3 different addresses, it's starting to "look" suspicious. Not to mention causing unnecessary stress.
109 replies
26 months ago
CREDIT LIFE NOT HONOURED
credit life protection claim not honoured YET POLICY commenced in 2010 I was informed that the policy was not ative at date of diagnosis,yet policy was effective since 2010.
56 replies
27 months ago
INCORRECT INFORMATION ; CREDIT LIFE INSURANCE
INCORRECT INFORMATION : CREDIT LIFE INSURANCE Claim submitted last year September; i provied ALL the necessary documentation. Only now @ this late stage informed that my policy was inactive. This is incorrect. How do i take this forward
0 replies
27 months ago
POOR COMMUNICATION/LACK OF SERVICE DELIVERY : ESTATE LATE ACCOUNT
NO COMMUNICATION & LACK OF PROGRESS : ESTATE LATE ACCOUNT MASTER'S REFERENCE NUMBER: 01463/2023 Attorney (co-executor) has been dealing with this matter since 2023, having to deal with various call centre agents and getting the "run around". This is unacceptable. I am the co -executor, and request your urgent attention to this m
58 replies
27 months ago
Still waiting for a call back
Tried to log a call for legal advice. Called the call Centre and was told my policy is not active. Yet they've received my premium. The agent promised to call back. That was 3 days ago.
58 replies
27 months ago
Failure to honor claim
FAILURE TO HONOR CLAIM I submitted a claim in October for acupuncture which I've had previously in 2020 /2021. I paid upfront and then would claim. Back from Medical aid. Service provider Dr Rubin Rhode Treatment Accupuncture ICD code 10 Code 54.56 Date 26 September 2023
128 replies
Review Distribution
5 Star
3 (4.761904761904762%)
4 Star
0 (0%)
3 Star
10 (15.873015873015873%)
2 Star
29 (46.03174603174603%)
1 Star
21 (33.333333333333336%)