SS
shivani S
Active since Jan 2011
26
Reviews
0
Industries
Reviews
26 reviews15 months ago
FNB - INEFFICIENT SYSTEMS AND CONSULTANTS, WRONG ADVICE GIVEN AND NO CUSTOMER CARE, PUTTING MORE FINANCIAL BURDEN ON CUSTOMERS
I don't know what is going on with service delivery in this country?? FNB is super useless! Dealing with 3 different departments and over 10 people and all were so inefficient! Spent the whole day on that stupid Secure chat on the app, a word of advice....IT DOESN'T WORK! you get nothing resolved and they take so long to reply that you get logged out and they close the chat and the vicious cycle starts again with the next consultant. This can go on for hours. Such a useless service that frustrates customers even more and makes matters worse like today when my card got blocked and then cancelled so now I have get and pay for a new one and this had nothing to do with my original dispute! I had to go into the branch to order a new card only find that the original issue I was disputing was due to FNB not refreshing their system which looked like a double payment on my side which means all the run around and waste of 1 day and calls and emails and my card getting cancelled would not have happened if the consultants gave me the correct advice and not insisted I dispute the amount and if their system was efficient. Trying to get hold of the right person at customer care is such a mission as they don't come back to you despite all the calls and requests. I don't know what is the point of their staff not giving the customers their direct phone number or email address. Instead they expect you to be transferred to other departments and keep you on hold forever.
53 replies
15 months ago
HYUNDAI HEAD OFFICE AND BEDFORDVIEW DISGUSTING SERVICE, TAMPERING ON CAR SERVICE, RIDICULOUS QUOTES AND TAKING ADVANTAGE OF FEMALE DRIVERS!!
I took my car into the Bedfordview branch a week ago for a routine service and told them about a slight shudder on the car on uphill which happened once or twice randomly and check what it could be. They came back to me with a quote of over R7700 for an O2 sensor to be replaced. For the last 4 years, my services with Hyundai had been a total nightmare....first they told me a bolt had a crack in it and they could not explain it, then the Sandton branch added antifreeze to dirty water and I had to pay to flush the radiator. They also double charged me for antifreeze. They blamed me in the end saying I added ordinary water which I would never do, then the following year they quoted me for a shaft seal a couple thousand and this year I found out that seal was leaking again but they say it was not poor workmanship, it was a faulty part, even though brand new, which does happen, then this year I have to change the O2 sensor!?! I rejected the ridiculous quote and after driving the car after the service it started smoking from the exhaust and switching off on the road and the brakes could not work properly. I did not take this car to them in this condition! It seems they tampered with the car to force me to replace the sensor and take their ridiculous quote. They obviously take advantage of female drivers thinking we will fall for their tactics. There is a definite pattern here. I tried to contact the principle dealer and he ignored my emails and 5 phone calls until I started contacting head office which finally got his attention. I found that Hyundai head office has NO EMAIL for complaints and they don't answer their phone and leave it to ring. So how do we get to report our complaints? When I contacted a senior guy at head office about the antifreeze issue 2 years ago he told me there is no proof of what I'm saying and he closed the case!! I did send them all the proof of the invoice, my service docs and photos of the dirty water in the car. That's how pathetic they have become! Hyundai has seriously lost all sense of customer service in the last 4 years. The lady assisting me for my service also forgot to give me my service book back and later I discovered that she didn't fill it out under the correct kms on the book. She had the nerve to call me and ask for a rating for her service and **** about her name when she called me but I recognised her voice. The principle dealer til today has not responded to all my emails even though I asked for a response 5 times now of everything he reported to me but he won't put anything in writing. Every email I ever sent him years ago he has refused to respond in writing! He only contacted me 3 days after my report that something was wrong with the car. He then rechecked the car denying all my complaints I reported on it and is insisting its the O2 sensor and he says its a complete coincidence that the car is in worse condition after the service! He won't admit they did something wrong on the service. I asked him further questions and told him to put all his findings and his answers in an email which I still don't have today. Despite me filling out the form on their website of my complaints twice I have not heard anything from head office and its been a week! My car is not operational for over a week! They offered me a discount but it is still double what other companies charge to repair! Hyundai quote is 4 times the normal price to repair. As for Hyundai head office, that's how little they care about their customers of 12 years! Disgusting!
0 replies
15 months ago
JASON THERON - KORS EVENTS - ****MER
This man, so called Jason Theron has a few **** companies: Kors Events, Dazzling Events and Superior Events. He operates in the travel industry and market stalls for events in Johannesburg. He is very professional and you will not know you are being ****med. He offers you all kinds of services and when you pay he cancels the event due to weather or whatever excuse. He will never speak to you directly on the phone but he issues invoices and payment receipts which all seems legit. Later he promises to give back your money but never does. His facebook photos do not match his probably **** name. Be very careful! If you have been ****med by him, it is your responsibility to report him to the police and open a case. He has ****med many people thus far and should not be walking free.
0 replies
21 months ago
BOOKING.COM - DAYLIGHT *******!!
Booking made via Booking.com for Beside Still Waters Boutique Hotel. Many serious issues raised with owner about the room. She got very defensive and aggressive and forced me off the property & refused to give me a full refund for the 2nd night I did not stay there. She blamed booking.com as they take commission and accused me of guest misconduct which was an outright lie. She used the form they make everyone sign on check in that states they reserve the right of admission on the property. All details were reported to Booking.com who said the full refund has to come from the hotel as another partner (Agoda) was involved in the booking. It was impossible to get the full refund from the unreasonable owner. I should be given the chance to at least review this hotel on booking.com or Agoda but both companies are placing responsibility on each other and both refused to allow a review on their sites as they say a partner was involved in the booking. Hence this hotel appears to have decent reviews on these booking.com site because these sites do not allow truthful reviews to be posted. Booking.com customer care seems to only have a robotic system that only sends generic responses to complaints and most of the responses do not make sense or correspond with what you send them on email. They don't even read your email to respond appropriately. So a refund is impossible. Booking.com and the accommodation will take your money even though you didn't stay at the property or; they both change your booking without your consent or; even if you wanted to stay for the full booking and the property forces you to leave or; if the property was not up to scratch and you needed to cut the booking short, they still keep your money and say its non-refundable. This hotel had photos on booking.com that were not like the room I got. Booking.com didn't care that I was in a terrible situation with the hotel and ********ly forced to leave despite me booking and paying in advance in full. They all just blame each other and somewhere in between your money is lost. I will not be using booking.com again and I have been a loyal customer for over 10 years. How are they still operating and *****ing so many peoples' money?
0 replies
21 months ago
GATVOL! WORST HOLIDAY EXPERIENCE EVER!!
<div>Terrible incident & ******** treatment received at Beside Still Waters Boutique Hotel, Glen Ashley, Durban from ++++++ who are unfit to be hotel hosts. I checked in around 6pm after driving from Joburg - 8 hour journey. There was no reception area/staff. The security guard gave me a form to sign with their Ts & Cs & gave me the keys. The form included a point about right to admission to the property which seemed standard to any property. That night I noticed the following issues but nowhere to report it immediately: 1. No TV satellite channels were working or not connecting to the aerial as stated on the TV 2. Badly stained bed spread, sheets and towels, cigarette hole in the bedding sheets 3. Window was a sliding door & burglar guard gate which had no key to lock it. It was left unlocked that night (security issue). I was on the ground floor & my unit was No. 1 situated in the parking lot! 4. Photos on booking.com for the luxury double room didn't match the actual room I got. All the room photos are in black & white but the configuration of the room it is different. I would never book a room that shows a tall fridge blocking the mounted TV 5. No telephone and hairdryer was present as stated on my booking confirmation 6. Continuously loosing wifi connection every few minutes 7. Broken toilet seat which can cause injury 8. No cellphone reception in my room at all 9. Next day, I wanted to use the pool but the pool cover was on for the whole day. 10. No reception area, you had to deal with the rude owner who lives on the property. 11. I got no sleep after a long journey as guests & staff were talking at my room constantly waking me up every hour. Upon letting the owner know about the room issues she insisted I describe it all to her & refused to come see the issues saying she is too busy & will send the manager. It seemed like she was used to these complaints & was very uninterested, defensive, accusatory & rude. When I told her about the noise at my window & how tired I was she said I need to understand this is a business & hotel which is obviously noisy all the time. She assumed I wanted another room & stated she absolutely can't give me another room as they are fully booked yet I didn't ask for that. Her attitude & body language showed how unwilling she was to rectify anything & total disregard for guests who need rest. When she heard that I was resting in the room & leaving at 13:30 she got angry again & said the rooms have to be serviced by 12 latest everyday. I never came across any accommodation who puts their rules over the comfort & rest of the guests! If I couldn't sleep with all that noise how could I have been out of the room before 12? They don't let you know the rules in advance so we can abide by them. This place is full of unforeseen rules and accusations! ++++ kept saying I booked through agoda which angered her even more. I got the impression from this incident & online reviews when you book via third parties you get this room that is in the parking lot with terrible issues as the rate is much cheaper than their normal rate of R1180 per night per person as emailed to me. I had to find the manager myself to report all these issues. As we started sorting things out, +++ came in & started causing a fight. She told the manager to leave as he has more important work in the restaurant, obviously the restaurant is their priority & not hotel guests. Ironically their restaurant is called 'Gatvol'! That is exactly how you feel when you stay at this place! When I showed her the stains on the bedding & towels, she said there is nothing she can do about that & accused me of having a visitor who stayed overnight & said we caused the stains. I have proof that's a lie. Lots of complaints online about their rules which is definitely true. They seem very paranoid. She accused me of bullying her & being abusive when all I wanted was for my room issues to be fixed so I can spend the 2nd night there in peace. She said online photos will not match the unit you get as they have many units meaning you can't trust what you see on booking.com as its misleading when you booking a specific room type. When I arrived I went into booking.com to that room type to view the photos again but the luxury double room type disappeared from the list of rooms even when I tried to reserve it 3 months in the future which is very odd. I could no longer see the luxury double room & photos! Yet the owner claims there are many units listed under the luxury double room. ++++ asked me to leave my unit unlocked when I wanted to go out yet all my belongings were in the room. When I refused saying that's a security issue she insisted she keep my keys while I go out. Very *****! Why would I do that after this outburst from her? She can't be trusted! When I refused she said she is evicting me & reserves the right of admission & pointed out the form I signed on check in. As a guest you have to keep your keys you were given if you are occupying the room. She was clearly the bully! ++++ first told me if I don't like the room I am welcome to leave & I said I didn't want to leave as I booked for 2 nights & paid in full. I told her & the manager if they don't want to fix any of the issues I will still stay the 2nd night. She then insisted I leave immediately. I told her I will not leave & if she insists she has to reimburse me the full amount for the 2nd night which I did not use. She refused & called a lady on the phone, +++++. I was only allowed to speak to ++++ on +++++'s phone while she was breathing down my neck & very intimidating. She refused to give me ++++'s number so I could sort out the refund. +++++ said I have to contact booking.com for ++++'s number or call booking.com to get a refund, both were impossible as +++++'s number is not on booking.com & there is no number listed to call booking.com! The owner sent me in circles with no solution & **** to get me to leave. I asked ++++ how much I will be reimbursed & when will I get the money back. ++++ was also very defensive, non-cooperative & rude. +++++ kept screaming at me to give back her phone preventing me from hearing what +++++ was explaining about refunds. The phone was yanked out of my hand. This behavior from a hotel owner?? Both of them had no regard for customer service or helping to sort out the situation & made things worse. Her behavior was totally uncalled for. They also expected me to wait for the manager indefinitely while my holiday time was being wasted. They say the manager has to be allocated to the complaints! What nonsense! The owner eventually gave me portion of the money owed to me & said I have get the rest back from Booking.com/agoda which was impossible & ++++ said they refuse to refund me the rest as they believed there was guest misconduct which there certainly was not! How can raising valid room issues be seen as guest misconduct? When I asked +++++ what was the misconduct specifically she never responded. +++++ called her security to force me out for no reason & didn't reimburse me in full. This is ******* and uncalled for! She had no grounds to do this! This incident wasted my time & money, ruined my holiday, caused emotional stress & finding another accommodation. I have never experienced such a bad incident at any other accommodation locally/internationally & I am a regular traveler. How is this property still operating? They also changed my booking on agoda without my consent. They make you sign a paper on arrival which is left with security so the owner doesn't get involved stating they reserve the right to admission into the property thus allowing them to kick you out at anytime. The reviews I have seen after my stay on booking.com, tripadvisor, hellopeter & google are also evidence from 3 years ago to date of people who experienced the same. Lots of complaints about her rude behavior, poorly maintained rooms & lack of care for the hotel section. The owner's responses to all the bad complaints online show her defensiveness, outrageous attitude, how unprofessional & aggressive she is towards guests & complaints. When you complain you get told to suck it up or get out so they can keep the non refundable money & save on expenses. Strangely, I am unable to post a review on booking.com. This is probably why they get away with these incidents. I did stay one night so I do have the right to post a review. See photos below</div>
0 replies
23 months ago
AMERICAN AIRLINES! AMERICAN HORROR STORY!
Even 1 star is too much! American airlines, I cannot get your attention and acknowledgment about the atrocious treatment I received today on one of your flights. I have never been treated so badly on a flight like today. My back pack strap got stuck in another passenger's seat on boarding and I called a flight attendant, sila, to help me and she was so rude and irritated and not willing to help that she yanked my bag and broke the strap. She then denied it and refused to take responsibility. She walked off saying she cant deal with this! Her colleague, lucas, came to me twice and told me to sit down and stop complaining and that I should just let it go! Being a solo traveler and first time to USA and on american airlines, this is not living the american dream and I cant believe american airlines have hired such unprofessional and careless people! I was victimised and told off in front of everyone on the flight and yet it was their fault! They also didn't want to give me their names. I asked for the captain and they said he left long ago. I reported this to 3 supervisors at the airport and wasted 3 hours of my expensive holiday trying to log this complaint and get a solution and it really inconvenienced me as I had 3 pieces of luggage to carry, one which is now not usable and only 2 hands. None of the supervisors could really help or give solutions and the only way is via the website but I needed immediate action. With all the systems and technology in place you would think this could be sorted out immediately and easily. Is this what american airlines standards for??? Who is going to take responsibility for my broken bag and that I have to continue my holiday without my backpack?
0 replies
25 months ago
RUDE STAFF AND MANAGER MADE ME LATE FOR A PRESTIGE MOVIE!!
I went to Rosebank Prestige and for the first time in 20 years of going there I realised how bad their service has become! The amount of my popcorn and cooldrink was visibly low and yet their prices have doubled. A prestige ticket now costs R220!! Yet their prestige section was not stocked with its own popcorn and cold drinks and I had to wait for them to bring the snacks from the front. Then they bring them not filled correctly for the money you paying. I had to call the manager as the rude and disrespectful staff (Clarrisa) refused to fill a little more popcorn. It was quite petty!! The high and mighty Ster-kinekor have become misers. The manager took 5 minutes to stroll from his office and then gave me excuses and explanations which was so unnecessary. If I pay for something I expect the correct amount to be supp****, end of story! The unprofessional manager went on about how long he was a manager there and he doesn't remember me coming there for 20 years! All this time wastage made me miss the first 7 minutes of this very expensive movie!! Unacceptable! Despite me telling this manager I am getting late for the movie they continued to debate and fight. As I walked away, I heard the 3 of them saying that at least I should be nicer to them! What an audacity, Clarissa was rude with me from the beginning with her smirking and laughing and her manager was so unprofessional and handled everything very badly. Where has the customer service gone?
0 replies
27 months ago
DISGUSTING SERVICE FROM DISCOVERY INSURE, THEIR BROKER AND OPTIMUS AUTOBODY ON CAR REPAIRS AND WARRANTY CLAIM
I have been with Discovery Insure for over 4 years and now that I have claimed I know what type of company this is. Two issues- They cancelled my extended warranty without any direct notification and when I needed to claim I found out that it was cancelled 2 months ago. They also refused to give me a grace period despite me paying religiously for all these years. I asked to see the T&C's and policy info where it states it will automatically be cancelled in 10 years and they still have not given me this despite asking for it 3 times. Four people I dealt with could not tell me how much was my annual increase as they cancelled the warranty and gave me an annual increase last Dec. My premium only went down by R60 which didn't make sense. When I questioned them they said I was charged for Surge and lightening cover which I never requested, Also I received no direct notification of this. The Discovery broker, Neil Muller then told me my warranty was actually cancelled in April 2023!! And he said he was giving me a discount when I complained that my premium was not correctly calculated and they owe me money for the last 2 months. But when I checked the new schedule the supposed discount came with a higher excess hence a lower premium. This was also not directly communicated with me. Very ***** way of doing business and no transparency of changes suddenly made to your policy! Check your schedules very carefully with Discovery. They send you an email for your anniversary and refer you to your broker and hopefully he is a decent broker or they refer you to the app then later claim they notified you with a general email. No direct communication is in the email itself stating what changes they made! Very sneaky! Each time you ask why the premium is higher you are told a different story. The second problem was my claim last year which was sent to Optimus Autobody in Booysens and they confirmed 3 times with me that they put on a new bumper on my car. Seven months later I noticed the paint was cracking and peeling, I took it back to Optimus and notified Discovery. Optimus (Riaaz) said I probably had another bumper bash in a parking without my knowledge hence the cracks which was all speculation. He wanted to charge a further R2000 to fix the bumper again. I then took it to another autobody to get it assessed and photos show that the old bumper was filled on the affected area and put back on the car. There was also a broken bracket and cover on the under of the bumper. Certainly not a new bumper! I am appalled at the nonsense I was fed by Optimus while my car was in for repairs and afterward when they tried to make more money off me. How does Discovery approve such ********s? I also complained to Discovery about all the above issues - took them a week to respond on the first issue and gave me some nonsense general reply to a customer complaint and I still haven't heard back on the second issue sent a week ago. Pathetic service from Discovery, the panel beater and Discovery broker!
58 replies
40 months ago
TELKOM, YOU ARE PATHETIC!!!
My data package bill always is kept to a minimum over the last 5-6 years and I only pay for the data package which is a standard amount. My bill in December was higher and now they are billing me double the usual amount for end of Jan and we haven't even gone through January yet! I called them and spoke to very inefficient, uninterested and rude call center people! I had to phone 4 times as each of them didn't know their job or I was given incorrect information. I was told that they will escalate the issue to their managers today and I still have had no call backs despite me stating it is urgent, what kind of service is this??? They also cleverly do not have any email for you to send complaints. They give you a useless Watsapp number which doesn't address your problem! They also told me I am being billed everyday for a subscription which I never asked for which is now running up my bill. They also said I have a high spend limit so Telkom decided to start feeding into that without letting me know that I can reduce that spend limit if I never need it. This is exploitations and pure robbery! The Consumer Protection Act will be interested to know that Telkom allows other companies to get into their customers invoices and start billing them without their knowledge! This is so illegal as my contract is with Telkom and no one else! They owe me a refund! It is also questionable why did this suddenly start in December and not over the rest of the 5 years with them? Are they that desperate to steal money in December? They also keep us on hold forever to run up our bills! I will not be renewing my contract with such a company.
0 replies
40 months ago
Hilton Northolme Resort Nightmare!!
I booked a holiday to Seychelles and paid 2 months in advance in full. When I arrived in Seychelles I was told at the airport that I will not be going to the 5 star Hilton hotel I booked and paid for but rather to another hotel ( Savoy) which I found to be a 4 star hotel. They said I will stay there for half the holiday and then be taken to the correct hotel for the other half of the stay. This holiday was booked for my birthday which was ruined by all the carting luggage up and down and emails and fights for that entire holiday and we never got to enjoy the 5 star hotel to the fullest. I later found out that the Hilton hotel had over booked themselves and had to shunt their guests to another hotel! Shocking! I never got a reimbur*****t of my money as I requested many times from them. They tried to appease me with other little inclusions but this did not make up for all the chaos and lack of relaxation and a proper holiday especially since the Seychelles is so expensive to visit. I will never book there again!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (15.384615384615385%)
1 Star
22 (84.61538461538461%)