NN
Nhlanhla N
Active since Nov 2024
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Funeral Policy
I have been trying to get hold of Standard Bank regarding my funeral policy, but I have been unable to reach anyone. Every time I call, I get transferred and end up waiting on hold for about 20 minutes or more while listening to music, and then the call eventually cuts off. I have also requested call-backs, but this is now the third day and no one has contacted me. This is extremely frustrating, especially since I need assistance with my funeral policy. I would really appreciate it if Standard Bank could urgently assist me or return my call.
53 replies
2 months ago
Unprofessional conduct
I would like to lodge a formal complaint regarding the unprofessional conduct of one of your consultants. Consultants from Capfin are expected to act professionally; however, my experience was extremely disappointing. Since calls are recorded, I request that management listen to the call made by a consultant named Sinethemba, calling from 079 808 9852 at approximately 12:02. During the call, I clearly explained multiple times that I was at work and could not continue the conversation. I politely asked that he call me back during my lunch break. Despite this, the consultant continued with a very rude and arrogant attitude. He was condescending, disrespectful, and appeared to be arguing with me rather than assisting me. I repeatedly asked him to end the call as I was not in a position to speak, yet he ignored my request. His tone suggested unnecessary anger, and he spoke to me as though we had a personal relationship, which was highly inappropriate. At no point should a consultant argue with or disrespect a client. I find this behaviour unacceptable and completely lacking in work ethics and professionalism. South Africa has a high unemployment rate, yet there are individuals who do not respect their work or customers. I formally request that management review this call recording. I would also like access to the recording for my own reference. Personal issues should not be brought into the workplace. We all have challenges, but it is unacceptable to take them out on customers. I expect this matter to be taken seriously.
168 replies
5 months ago
Poor Service & Failure to Assist With *****ulent Transaction
Dear Capitec Client Care, I would like to formally report extremely poor and unprofessional service received from one of your consultants when I called to report a *****ulent transaction on my account. A transaction of approximately R700 went off my account without my authorization. I clearly explained numerous times that: I did not sign up for anything, I use a virtual card, not my physical card, My online purchase limit is set below that amount, meaning the transaction should never have been approved. Despite this, the consultant was rude, dismissive, raised his voice at me, and repeatedly stated that “Capitec cannot assist.” He made irrelevant and insulting suggestions such as asking whether I had checked with my sister. He also showed a lack of product knowledge regarding virtual cards and card limits. This experience was extremely frustrating and unprofessional. Not only did the consultant fail to assist with a legitimate ***** case, but he also undermined the purpose of security limits that Capitec encourages clients to use. I request that: This matter be escalated to a manager immediately, A proper ***** investigation be initiated on the R700 transaction, The consultant’s conduct be reviewed and addressed, I receive written confirmation of the steps you will take to resolve this issue. If this cannot be resolved urgently and professionally, I will have no choice but to move my banking to an institution that values and respects its customers. Kind regards, Nhlanhla Nkosi
106 replies
6 months ago
WNS – Unprofessional Behaviour from Security Personnel
I recently visited WNS (3 bridge way, Bridge-park Century City ,Cape Town) and, unfortunately, had an unpleasant experience with the security personnel at the front desk. The individual was extremely rude and dismissive, which created a very negative first impression. As a job seeker, I found this behavior both unnecessary and disheartening. Searching for employment is already a stressful process, and being treated disrespectfully at the entrance of a company adds to that difficulty. I would like to acknowledge that the recruitment team themselves were professional and welcoming — their kindness helped to ease the tension caused by the front desk encounter. However, I strongly believe that all staff members, including security, should be trained to treat every visitor with courtesy and professionalism, as they represent the company’s image
0 replies
12 months ago
Clientele life/IFA *****sters
I have a complain with clientele life. I met a lady who is working as a field agent. The lady approached me and explained everything about IFA and I told her I’m not interested. However she convinced me to give her my details and said there will be no debit that will occur this is just to check. This is the 2nd month clientele life has been debiting my account for something I did not sign up for or had an agreement with them. The lady is working for clientele but told me about IFA. As a matter of urgency I’d like to be resolve soon as possible coz I have contacted my bank and they could not stop this debit. Furthermore I have contacted clientele and they promised to cancel this nonsense last month but they did debit my account for R320 again!!! I have proof that I did not agree to this. I did not sign anything. This is ***** and I would like to my funds to be returned back. The lady works in Verulam and she has been calling me to attend classes and I told her many times I am not interested.
232 replies
16 months ago
Poor derive
I placed an order with gateway kfc this morning. Leonard collected my order and came to my workplace. The footage at work shows he did not wait for 9min as uber eats claims their driver wait more than that which is a lie and a total lie. He left with my order of R240. The footage at work shows he didn’t even wait that long. He is seen on the footage arriving and taking a picture of my work place and leaving.. I want my refund and I want the driver to be taught a lesson.
0 replies
17 months ago
Unauthorised debit order
There’s an unauthorised debit check from a company called reargentum which denotes R98. I have never heard of this company and I did not authorise anything. I’ve tried to dispute it doesn’t allow me. I’d like Capitec to reverse my funds and stop this debit coz it shows it will be debiting for 6months when I dispute.
56 replies
17 months ago
Unauthorised debit check
I did not authorise this debit. I’d like Capitec to look into the matter. R98 was debited in my account without my consent by an unknown third party company.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
1 (12.5%)
1 Star
6 (75%)