ZA
Zelda A
Active since Feb 2011
7
Reviews
0
Industries
Reviews
7 reviews25 months ago
My pet is in good "hands"
Excellent service - unbelievably fast, friendly and efficient. I have comfort that this team will not only ensure that my pet returns home if lost, but will also support me in need. Thank you!
56 replies
60 months ago
Cancellation of membership seems impossible!
Cancellation of membership seems almost impossible! At first I saw the great new feature to contact Discovery via WhatsApp. Awesome! I asked via whatsApp how do I go about to cancel my vitality membership. The response was that I have two options 1) An online request (and was provided a link...) 2) Call us on 011 529 7504. I opted for the online request. A day later, I received an email stating "Cancellation - We no longer do cancellation requests via email. You need to contact the cancellations team on 011 529 7504 Monday to Friday from 07: 00 to 17: 00. Thank you for engaging with Vitality." So this morning around 09:00 I attempted the call (Ref 7851272958). The call centre agent explained all the benefits again, and again, and again... After spending 9 minutes, 12 seconds on the call begging the agent more than once to please respect my decision (which I never do without investigating all options), he tells me - so sorry, but you need to contact your company's HR department as the membership fee is deducted from my salary!! So next attempt will be my HR department, should be a much smoother experience than trying to deal with Discovery again. If only I started there... So think twice before becoming a member. Once you reach tough times and the benefits are not worth the membership fee anymore, you cannot get it cancelled...and end up paying R410 per month for a family of three without making use of the benefits...
0 replies
63 months ago
Tedious Cancellation Process
If it was not for the 3rd call center agent I spoke to today, this rating would have been one star "Bad Service". Here is my story changing it to 3 stars as Discovery Bank might be able to use it to improve their "fancy" system... I have been struggling for more than 6 months to close a Credit Card Account that was transferred from FNB to Discovery Bank as part of my Discovery portfolio. I've sent emails, made calls, then someone managed to convince me (regrettably) to stay on until the transfer happens to Discovery bank and they will wave the cost. Cost were waved for +/- 4 months. Thank you for that. My Discovery Bank experience was very frustrating to say the least. Firstly you are not able to correspond via email to ensure your have written correspondence. You need to call a call center... They have some fancy phone system...Takes you about 5 minutes just to work through the options and a OTP verification process to get to the correct department before you can actually speak to someone. Thereafter they have yet another OTP verification process...which sends delayed OTP's to your cell phone (FYI - I'm connected to MTN and always received top network service from them at the location I phoned from). Needless to say, by the time I get the OTP as an sms, the automated message kicks in stating "Failed Verification" and the agent cannot access my account. Now...I need to answer verification questions manually (which I red the answers from the Discovery web site on my portfolio, however verification failed...TWICE...) (By the way - I did have the account number, and my ID, etc. etc. at hand). After each failed attempt, you need to call back and for through the 5-8 mins process again to get to speak to an agent. How ridiculous is that? I only wanted to cancel an unused account I do not even have a card for and paying monthly fees on!! After I refused to call back and insisted to stay on the line until the matter is resolved, I eventually got transferred to a very friendly, helpful agent by the name of Nicoline. She managed to verify my details successfully and at last I have confirmation of "Cancelation in Progress". Let's see if the R2.24 service fee accumulated for 3 days in Feb gets waved at least. @Nicoline - I am so sorry that I accidently ended the call after you have asked me to stay on for a rating! Thank you for calming me down and resolving the matter successfully. You are a great asset to Discovery Bank! To the two other agents who said they cannot do anything more for me - There is ALWAYS a solution! Customer Service is the key in the banking industry even if a customer wants to cancel a service, who knows when I need another bank in future...
122 replies
112 months ago
Excellence
<p>If only all service offerings were as smooth and excellent as these guys!</p> <p> </p> <p>Thank you for the great service recieved year after year AND the reminders of my license renewal dates :-).</p> <p>I pay the small fee with a smile for this hassle free way to renew vehicle licenses in our busy lifes.</p>
0 replies
116 months ago
More than 3 weeke for delivery
<p>I used this retailer for years now, as it is conveniant and quick...well normally... This time I am waiting for more than 3 weeks and are recieving terrible service!! </p> <p>This is the order history:</p> <p><span style="text-decoration: underline;">19 September:</span></p> <p>- Order placed; Item that caused thehold up were indicated with an Estimated delivery as 3-5 days (this specific item we ordered as a birthday gift to a best friend whose birthday was on 23 Sept...)<br /><span style="text-decoration: underline;"> 23 September:</span></p> <p>- All items reflecting as "In stock", with this 1 item as an exception on status: "Ordered from Supplier"<br /><span style="text-decoration: underline;">30 September:</span></p> <p>- Telephone call to query the status of the order<br />- Email response received from Zulpha statint that query as been "<strong>escalated</strong>" and<br />- Email response from Nadeem Salie who confirmed that delivery will take place in 1-2 working days</p> <p>- None of the 3 "In Stock" items delivered yet...)<br /><span style="text-decoration: underline;">4 October:</span></p> <p>- I sent another email requesting a status update.</p> <p>- Response received from Astley stated that the query has again been "<strong>escalated</strong>"</p> <p>- None of the 3 "In Stock" items delivered yet))<br /><span style="text-decoration: underline;">5 October:</span></p> <p>- I sent another email requesting a status update - No response received (None of the 3 "In Stock" items delivered yet)<br /><span style="text-decoration: underline;">6 October:</span></p> <p>I sent another email requesting cancellation of the item and urgent delivery of the "In Stock" goods - No response received<br /><span style="text-decoration: underline;">10 October @ about 10am:</span></p> <p>- I phoned and got hold of Asandiswe.<br />- Hopefully I will at least receive the "In stock" goods tomorrow, 11 October @ 16:00, before I go on leave for the next 2 and half weeks.</p> <p><span style="text-decoration: underline;">10 October @ 11:17am:</span></p> <p>- Well yet another disappointment..email response from Zimkhitha stating "Please be advised the item that was out of stock has been cancelled and instruction for delivery has been sent out. We <strong>can not give ETA</strong> of the delivery so there's no guarantee the delivery will take place before 3pm tomorrow"</p> <p> </p> <p>I hope TAKEALOT.com learns from the history of this order by delivering items from the same order when 80% of the items are in stock, especially on higher value orders. Regular response after a "query has been escalated" will make a statement of so called "escalated" more trustworthy and appreciated. Let's see if they can get the other items within the requested timeframe at least after this online post... seeing that this is an online retailer.</p>
159 replies
136 months ago
Excellent Service
Centurion Real Estate has been the rental agent on our property for over 3 years.<br> <br> As a landlord I know the property is in good hands and rent is always received on time.<br> <br> I would like to thank you for the seamless, excellent service!<br>
0 replies
136 months ago
Execellent Sales Team
Thank you Garry for our 5th Ford vehicle bought from Fury Midrand! <br> <br> As always we received friendly, professional advice. All our requests were attend to with LOTS of patience.<br> <br> Once again, thank you for the pleasant journey!<br> <br>
0 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
0 (0%)
1 Star
2 (28.571428571428573%)