TN
TESS N
Active since Feb 2025
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Irate client not receiving services
Good day, I am writing to formally express my extreme dissatisfaction with the service I have received. I requested a settlement letter, which was provided, and I made full payment accordingly. It has now been three weeks since payment, and I am still struggling to obtain a paid-up / settlement confirmation letter. Despite numerous follow-ups, I continue to receive the same response — “it is at allocations.” This explanation has been given repeatedly with no progress or resolution. The consultants I have dealt with appear to lack a basic understanding of the nature of the business and the processes involved. I have unfortunately found myself having to explain to them how to do their jobs, only to be met with the same unhelpful response. I find this completely unacceptable. Your team is very quick to call and harass clients when payment is outstanding, yet once payment has been made, there is a clear refusal or inability to assist. This is poor service and reflects a serious lack of professionalism. To make matters worse, the WhatsApp communication channel is ineffective. Messages are ignored, and no responses are provided, leaving clients frustrated and without support. I am extremely unhappy with the service received and expect this matter to be escalated and resolved urgently. I request that my paid-up / settlement letter be issued without any further delay. Please treat this matter with the seriousness it deserves.
56 replies
10 months ago
Rude Customer Care Consultant - Ref : 135116195
I am extremely dissatisfied with the service I received from consultant Zee (Ref: 135116195). On Wednesday 25 June, around 13:00, I contacted Capitec via the in-app system. Zee refused to transfer me to the forex department, citing it was outside her mandate. When I mentioned other consultants had assisted me previously, she remained uncooperative. Her reasons for not transferring me included her manager being on lunch with no standby, and she even refused to let me wait for the manager's return. Her attitude was rude, dismissive, and unprofessional. Notably, she initially hesitated to provide her full name. When I called back, I managed to obtain her details. I believe Zee's behavior reflects poorly on Capitec, and I hope this matter is addressed. Please do listen to my call with her to get a better understanding of my concern
53 replies
11 months ago
Pathetic Customer Service Experience
Dear Finchoice Customer Service Manager, I am writing to express my extreme dissatisfaction with the service I received from your consultant, Luxolo. On 20 May 2025 @ around 4:50, I called to inquire about the status of my funeral plan. When I requested to speak to a manager, I specifically asked not to be put on hold. While on hold, I could hear her laughing and chatting with colleagues in the background, which was unprofessional. Furthermore, I was disturbed to hear her making derogatory comments about me. When she finally returned to the phone, she informed me that her manager did not wish to speak with me and requested that I provide my details so that the manager could call me back. When I asked for the manager's name, Luxolo refused to provide it, which I find unacceptable. As a customer, I expect to be treated with respect and professionalism. Luxolo's behavior fell short of these expectations. I urge you to investigate this matter and take necessary steps to address the issues I've raised. I would appreciate a formal response regarding the actions you will take to ensure that your customers receive the level of service they deserve. My experience with Luxolo has been disappointing, and I hope that you will take my feedback seriously and take prompt action to rectify the situation.
116 replies
12 months ago
Professional Service turned a negative experience into a positive one.
After a frustrating experience with communication, my perspective shifted dramatically thanks to Miss Clayton and Deidre. Miss Clayton was prompt, professional, and extremely helpful in responding to my email. Deidre went above and beyond, resolving my issue within 10 minutes. Their exceptional service turned a negative experience into a positive one. Thank you both for your dedication and for making a difference, Everyone working at Teneo should follow Miss Clayton and Deidre example, Tyler Trompetter Mom,
58 replies
14 months ago
Disappointing Service Experience with Business Banking Enterprise
Dear FNB Business Banking Team, I am writing to express my extreme dissatisfaction with the service received from the Business Banking Enterprise team. Our business banker is based at the Campus Square, Johannesburg branch. Despite numerous attempts to seek assistance, our banker would often respond a week later. Recently, we received a message from the Fordsburg branch, requesting a meeting. We scheduled an appointment for 20th February at 4 pm. However, upon arrival, we discovered that the business banker was absent without notice or rescheduling. Fortunately, the Business Banker Manager at the Fordsburg branch intervened and attempted to assist us. She contacted the Business Enterprise Division, but unfortunately, the representative we spoke with provided extremely poor service. He was arrogant, unfriendly, and seemed annoyed by our inquiry. When I expressed our dissatisfaction, his response was a dismissive "okay." When I asked if that was all he had to say, he rep****, "yes." This level of service is unacceptable, especially considering we are valued clients of FNB. I request a thorough review of this matter and immediate improvement in the service provided by the Business Banking Enterprise team. Account Details: * Branch: Campus Square, Johannesburg Thank you for your attention to this matter. Sincerely, Ms Motts ECD Centre
53 replies
14 months ago
Exceptional Service
I'd like to express my sincere appreciation for Jani's exceptional customer service. From the moment I made my booking, Jani was attentive, efficient, and ensured that all my needs were met. Her professionalism and friendly demeanor made the entire booking process a pleasure. Thank you, Jani, for providing outstanding service.
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)