WP
Werner P
Active since Mar 2011
27
Reviews
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Industries
Reviews
27 reviews42 months ago
Read the product warranty on the white label box
On 22.09.22 I bought a CPS1500-24-2 inverter and had it professionally installed but after 10 minutes through the test run the unit blew a fuse (according to Mr Rhodes from ACDC Dynamics Cape Town) However, Mr Rhode inspected a product CPS1000-12-1 on which he based his conclusion. On 3 November the unit was repaired and again ACDC Dynamics called me to Commission the product in a live environment increasing the risk that should something goes wrong it could blow up my total installation. After I refused this remediation and with the intervention of Patrick Dowling a refund had been negotiated from ACDC Express Herm**** where I bought the Inverter. 6 weeks of frustration to resolve an issue that could have been resolved the same day when the defect product had been returned would have led to a smarter outcome.
0 replies
42 months ago
White Label Inverters does not carry any serial numbers for identification nor a warranty.
On 22.09.22 I bought a ACDC White Label CPS1500-24-2 Inverter and had it installed professionally on 25.09.22 and after 10 minutes of testing the unit blew my main DB swith. I returned the unit to ACDC Express Herm**** who refused to Refund, Repair or Replace the unit as per Company Policy. That made me look into the product to find that the NRCS Certificate does not cover this product nor does is carry any product warranty. After a fight they sent the unit for an opinion as to the reason for the failure. On 29.09.22 Steven Rhodes issued ACDC Express his opinion on the reasons for failure and according to him it was due to an electrical spike. However sinse this product has Zero Serial Number or any distinctive Referance number the Rhodes report refer to a product CPS100.0-12-2 which is clearly not the product that I bought and failed. On 25.10.22 a box was delivered at my address which was assumably the Repaired Inverter. I however refused to open the box as I lost confidence in the product. ACDC then arranged to commission the repaired product, but it turned out that they do not have the required batteries and want to Test in in a live environment which had been stable for 6-weeks after I had to buy another Brand. After refusing them to fidget with my current installation they then decided to refund me eventually despite Company Policy. I caution consumers to make absolutely sure when they buy these White Label products from ACDC that they have the valid Certification with Company Warranty and that you do not have to go through a lot of trouble to find remediation and avoid legal costs.
0 replies
42 months ago
CPS1500-24-2 inverters have zero Product Warranty.
On 22 September 22 I bout a white label Inverter CPS1500-24-2 from Herm**** store which they were supposed to deliver at my address, which they never did. On 25th September I went to their store and after standing around for 10 minutes without attendance a gentleman eventually asks me if he could help. I request to speak with Chantè but was told she is having her tea. That be the case I showed my paid invoice, and the guy came back with the 2x Blue Nova batteries and then disappeared somewhere in the back Stoor and brought me an open box which was the CPS1500-24-2 inverter. When I ask why the box is open, they replay that they need to check that everything is inside. After requesting assistance to carry the stuff to my car I arranged for my installer to be at my home to connect the Plug and Play device. The unit worked for about 10 minutes and when it switched over to 220V Eskom power my DB board tripped. It was clearly the unit was faulty. Taking the unit back was a bad experience as Store Policy dictates No Refund, No Returns and No Free Repair for Inverters! We suggested a n exchange but no luck. Long story short on 03.11.22 with intervention of Franchise Owners and Franchise Holder the refund had been processed and what was a repaired unit had been returned. The unit had no S/N nor Country of origin and the NRCS Certificate does not mention this product which make me suspicions that not all products under their white label had been duly approved.
0 replies
42 months ago
Fraudulent transaction on my account
There is fraudulent transactions on my account and for 4 weeks now they fail to resolve issue They claim that I compromised my passcode which is non sense I fail to make contact with the correct people in senior positions to assist The perpetrator is inside Takealot and I can prove it Their systems had been compromised in Feb 22
0 replies
42 months ago
Takealot unable to detect Fraud on customer accounts
In June 2021 I received a gift voucher and registered if to my account to be used in future In July somebody in Takealot saw this unused credit and changed my personal details and address plus phone number with the purpose not to send a notification and then transacted to leave only R10 om my account. When I tried to transact in Sept 22 my account was blocked, and I had all my days to get it unblocked. but 2 days prior to the unblocking I received a credit which was a partial payment of somebody else's goods not returned. Now for the past month I am in communication without any progress. The perpetrator is within Takealot and in no ways can you communicate with Compliance to report the fraud. Bottom line my account had been defrauded and so did they defraud somebody else to try and correct my account. They claim that their System had been hacked a vital information that had not been disclosed to the public. Maybe your account had also been hacked.
0 replies
55 months ago
We Dont Care and You Dont Matter
On 26 September we visited this Restaurant for a light lunch. It was a sunny day yet windy. We requested an sun umbrella but the patron said it was broken. However with effort it was put up but the wind keep on spinning it . The patron could not be bothered. However other guests assisted us to tie it properly down. Within a flash the umbrella of the table next to us popped out and the pipe hit me on my head. Most guests around us assisted but yet no patron nor management. After a while we were not asked to place order yet and let the Restaurant. I reported this event to the management but no apology nor any contact. We shall not support nor recommend this Restaurant despite their setting but service poor
0 replies
57 months ago
Shocking Customer Care
Fault ref 58928040 Openserve install fibre optics in our area and doing so they caused my Adsl connectivity to go down at 11h00 on Friday 06th Aug I reported this immediately and received automated reply that fault will be corrected soonest Nothing happens over long weekend and today Tuesday still zero urgency to restore telephone and Internet Adsl line Resultant in my business experience transaction problems for out going payments and real time on line bookings Openserve should consider removing the serve from their name Shocking customer care
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60 months ago
Overpriced
I was recommended by a client to buy fresh seafood products from this enterprize. 4 Times I stopped at this shop and 4 times I walked out without buying anything. What products are on display is not what I would buy. Yesterday I passed this address again and this time asked for fresh Hake but they were out of stock. A few inferior pieces of other fish were on ice. Nowhere is a price list or what is in stock, so I asked for 5kg frozen Hake fillets. When they rang up the till it was R117per kilo or R585 per 5kg box. (Prime beef , Lamb and Chicken is by far less) I simply paid and walked out not to ever return again. The going rate for this product is between R380 and R480 in Herm****. So my advice to potential clients are be careful if they do not give you a till slip. Very disappointing experience for such highly recommended supplier of sea food products.
0 replies
61 months ago
Superior Service
I had to replace a DSTV Decoder urgently in my Holiday Home and from the time of the Call-out to the installation it was less than 1 hour. That exceeded my expectations and congratulations to Merwe Krige and his team for superior service.
0 replies
61 months ago
Bad Customer service for which I have to pay.
I have an outstanding query since 22 March 21 on ref Enquiry #15241141 and after 3 email attempts still received zero response. I then search their phone numbers but the numbers on the websites are "This number is not in service" of this Number does not exist or when I eventually got a working number I had to listen to a voice recording redirecting me to the respective email addresses to which they do not respond and then just hang up and disconnect. This is bad bad customer service. The worst part is that I pay commission for their services or shall I say Non-service.
106 replies
Review Distribution
5 Star
4 (14.814814814814815%)
4 Star
2 (7.407407407407407%)
3 Star
2 (7.407407407407407%)
2 Star
7 (25.925925925925927%)
1 Star
12 (44.44444444444444%)