SP
Suni P
Active since Apr 2011
224
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224 reviews1 month ago
**** or legit company - Finance 27
I’ve been trying to get a payday loan from Finance 27 for 2 months. I’ve followed the instructions on their voice recording, sent emails, and tried calling multiple times, but no human ever answers. I urgently need this loan, otherwise I wouldn’t bother. Can anyone confirm if Finance 27 is a legitimate company, or is this a ****?
0 replies
1 month ago
Immediate Escalation Required: Incorrect Billing and Outstanding Balance ongoing issue
Dear Vodacom Executive Team I am writing to escalate a serious issue with my Vodacom account that has caused me extreme frustration and inconvenience. Despite paying my arrears in full on 28 February 2026 (R227 + R1,640), I have received an SMS claiming I have an outstanding balance of R1,627.78 This is entirely incorrect, and your system appears to be seriously mismanaged. Adding to my frustration, my payment date has been arbitrarily changed to the last day of the month, and I have received no proactive communication from your representatives to resolve this issue. Yet, my account and services are being threatened with disconnection. To make matters worse, a flurry of automated calls has just started demanding payment, which is completely unfair given that my account is fully paid. This level of treatment is unacceptable and demonstrates a complete disregard for customer care. I expect immediate action to resolve the following: 1. Correct my account to reflect all payments made accurately. 2. Confirm the correct current balance in writing. 3. Provide a detailed explanation of how this error occurred and why I was not contacted proactively. 4. Ensure there are no disconnections, service interruptions, penalties, or further automated calls while this issue is being resolved. I will not accept any generic responses or delays. This is an urgent matter, and I request confirmation within 24 hours that my account has been corrected and that appropriate internal measures are being taken to prevent this from happening again. I am a loyal customer who has always met my financial obligations, and I will not be dismissed as a “small customer.” I expect Vodacom to treat this matter with the seriousness it deserves and ensure immediate corrective action. I look forward to your prompt response and resolution.
53 replies
2 months ago
Shocking Call Centre Experience
Vodacom Service Levels Have Dropped I contacted Vodacom to request reactivation of my line after it was locked, despite me having made full payment. What is most concerning is that I am still awaiting feedback on queries I logged two weeks ago — yet my line was disconnected without hesitation. When I called the customer care line to reconnect my service, I was absolutely shocked at the level of noise in the background. The call centre environment sounded like a fish market. It was extremely unprofessional. The agent assisting me, Nosipho, could barely hear me and I had to repeat myself several times because of the loud chatter from colleagues on Vodacom’s side. I even asked her whether she was working from home or at the office. She confirmed she was at the Vodacom office in Randburg. A professional call centre environment should not have such disruptive background noise. Basic noise-cancelling headsets and proper call centre discipline should be standard. Vodacom’s service delivery levels have deteriorated significantly. Delayed responses, disconnections without proper communication, and now unprofessional call handling — this is extremely disappointing for a company of this size. I sincerely hope Vodacom addresses these service standards urgently.
53 replies
2 months ago
Thank you Mr Nkosi
I would like to sincerely commend Mr Sipho Nkosi for the outstanding service he provided me today, 24 February 2026. After two frustrating weeks of trying to get assistance from Vodacom, I was truly relieved to finally connect with someone who genuinely cared. Mr Nkosi was patient, professional, and incredibly helpful. He handled my query efficiently and with such kindness that I felt valued as a customer. Vodacom would do well to use Mr Nkosi as a prime example of what excellent customer service should look like. Thank you, Mr Nkosi, for ensuring this “old lady” walked away satisfied and smiling. A warm round of applause to you! The 5 stars are for Mr Sipho Nkosi🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼
53 replies
2 months ago
Formal Complaint: Harassment Regarding Account in Good Standing
Dear Vodacom Customer Care I am writing to formally express my dissatisfaction with the ongoing harassment I have received regarding alleged outstanding monies on my account. On 9 February 2026, I posted on this platform and emailed your offices to advise that my account had been settled in full and that I am in good standing. I cleared all arrears at the end of January 2026, and my next payment is only due at the end of February 2026. Despite this, I continue to receive repeated calls and SMS messages regarding an “outstanding balance,” which is both inaccurate and unacceptable. To date, no one has had the decency to respond to my message of 9 February 2026 or contact me to clarify this matter. This reflects extremely poor customer service. Furthermore, I spoke to one of your agents today, 15 February 2026, who was equally disturbed to see that my account is incorrectly reflected as being in arrears, despite the new billing/payment month not having commenced yet. This only confirms that there is a serious internal error on your side. I consider these ongoing communications to be harassment, and I expect them to stop immediately. Should you need to contact me, please do so only between 12:30–13:00 and after 17:00; and all unnecessary collection communications have been halted. I am deeply disappointed by the lack of professionalism and responsiveness shown in this matter.
56 replies
2 months ago
FASTA Cancelled My Loan Due to Their Own Delay – Unfair Treatment
On 14 February 2026, my FASTA loan application was confirmed as complete and progressing well. Later that evening, I was informed that the DebiCheck process could not be completed due to it being late on a Saturday night, and that it would resume at 9am the following morning. Despite this, at approximately 5:15am on 15 February 2026, I received a message stating that my loan application had been cancelled due to being “incomplete.” I had completed all required legal steps on my side. The delay was on FASTA’s side, as DebiCheck could not be processed at that time. Cancelling my application before giving the promised opportunity to resume the process is unfair and unreasonable. I am requesting that FASTA urgently review this matter and either reinstate my application or provide a proper written explanation. I am disappointed with the lack of fairness and communication in this process.
0 replies
2 months ago
Harassment of monies owing!!!
Dear Vodacom Customer Care I have just settled my account in full and I am in good standing, supposedly! The month is not yet over, yet I am being inundated with calls and SMS regarding an outstanding balance. Please note that I cleared my arrears at the end of January 2026, and my next payment is only due at the end of February 2026. I expect this harassment to stop immediately, as there is no balance owing at this time. What is going on? Please call between 12h30 to 13h00 and after 17h00.
0 replies
2 months ago
Unifi Ignoring My Payment Arrangement Request but Harassing Me for Payment
Unifi Ignoring My Payment Arrangement Request but Harassing Me for Payment I am extremely disappointed with Unifi’s service. On 29 January 2026, I emailed Unifi to request a payment arrangement due to my financial situation but to date, no one has called me to assist. Instead, I am being bombarded with emails and messages demanding payment, which feels like harassment, especially when I have tried to resolve this responsibly. I am not avoiding my obligations. I made a genuine effort to communicate and find a solution, but Unifi has failed to respond while continuing to pressure me. I expect: A proper response to my payment arrangement request A call from a consultant to discuss my account Fair and respectful treatment This experience has been stressful and disappointing. I hope Unifi takes accountability and resolves this matter urgently.
0 replies
2 months ago
Request for Written Communication and Payment Arrangement – Account in Arrears
Request for Written Communication and Payment Arrangement – Account in Arrears Dear FinChoice Team I am writing again regarding my loan account, which is currently in arrears due to major and unforeseen financial difficulties. I have sent previous emails requesting to make a reasonable payment arrangement; however, I have not received any written response. Instead, I am receiving repeated phone calls during working hours. Please note that I am not permitted to take personal phone calls while at work, as personal phones are not allowed. These calls place my employment at risk, and if I were to lose my job, I would be unable to repay my debt at all. I am willing and committed to repaying my loan, and I am requesting that all communication be conducted via email, so that we can agree on a realistic and sustainable payment arrangement that reflects my current financial situation. Kindly respond to this email so that we can formalise payment terms in writing. I believe this is in both our best interests. Thank you for your understanding and cooperation. I look forward to your written response.
112 replies
4 months ago
UNAUTHORISED SUBS
*Subject: Urgent: Unauthorised WASP Subscription on My 77-Year-Old Dad’s MTN Number* I am extremely disappointed with MTN’s service. My father, who is 77 years old and a pensioner, has been losing airtime rapidly, which caused him unnecessary stress as he is a heart patient. After calling MTN, I was told there is a WASP subscription on his number, started 11 September 2025. This is completely unauthorised — my dad is not a gamer, and neither am I. This subscription was deducting R35 per week, which is a lot for a pensioner. We have followed the WASP cancellation instructions, but we are still unsure if it has been cancelled. On top of that, there are discrepancies in his airtime balance: the MTN pre-recorded voice shows R40, while the USSD code shows R89.10 (see attached). I am asking MTN PLEASE to: - Confirm the subscription has been cancelled. - Reimburse all airtime deducted due to this unauthorised subscription. - Clarify the airtime discrepancies. This is unacceptable and stressful for a senior citizen. I trust MTN will resolve this quickly and in my father’s favour please.
0 replies
Review Distribution
5 Star
13 (5.803571428571429%)
4 Star
3 (1.3392857142857142%)
3 Star
2 (0.8928571428571429%)
2 Star
18 (8.035714285714286%)
1 Star
188 (83.92857142857143%)