TL
Tshegofatso L
Active since May 2025
7
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0
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Reviews
7 reviews3 months ago
Unacceptable Service on Standard Bank Prestige Account – No Support, No Accountability
I am lodging this complaint due to the completely unacceptable level of service I am receiving on my Standard Bank Prestige Account. My private banker has been on leave, and during this time not a single colleague has stepped in to assist me. I have sent multiple emails over the past four days and have been ignored. No acknowledgment, no updates, no solutions. To make matters worse, I attempted to resolve this via the Standard Bank in-app chat. The consultant assisting me abruptly exited the chat without resolving my issue. This behaviour is unprofessional and disrespectful. This is not an isolated incident. Even when my private banker is not on leave, he is consistently unreachable. If he is not away, he simply does not respond. This makes me question why this account is marketed as “private banking” when basic access and service are clearly not guaranteed. I am paying for a premium service that I am clearly not receiving. At this point, the Prestige account offers no advantage over standard banking, except higher fees! I expect: • Immediate contact and resolution of my outstanding queries • Proper cover and accountability when my private banker is unavailable • An explanation as to why clients are left stranded with no support If this is how Standard Bank treats its Prestige clients, then serious questions need to be asked about the value and integrity of this offering.
112 replies
4 months ago
No Delivery, No Communication & Zero Accountability
I received an SMS on Friday, 19 December 2025 confirming that my couch would be delivered on Monday, 22 December 2025. Monday arrived with no delivery and, more importantly, no communication from Rochester. I called at 09:00 to request an ETA and was told that they “cannot provide one” and that delivery could be anytime. This forced me to cancel my personal errands and wait at home the whole day. I called again at 15:00 only to be told that it was “too early” to know anything, since they close at 18:00. I specifically explained that my complex does not allow deliveries after 18:00, yet the agent was completely nonchalant. I then contacted the Woodmead store where I purchased the couch — they were equally unhelpful, and one consultant even dropped the call in my ear. It is now the end of the day, still no delivery, no updated date, no ETA, and no apology. Instead, departments keep shifting blame instead of taking accountability. This is unacceptable service. At the very least, I expect, an updated delivery date and time, clear communication, accountability for inconvenience caused
0 replies
5 months ago
Urgent: Stop Harassing Calls and Resolve My Account
I am completely exhausted from the constant calls I keep receiving from your agents. I am being contacted daily to make payment on an account that I do not owe. It’s been almost two weeks since I was informed that a credit note had been issued by your accounts department, yet I am still receiving calls despite the matter supposedly being resolved. I have already requested a cancellation, and this ongoing harassment is unacceptable. Please ensure that all calls to me immediately stop and that my account is correctly updated to reflect the credit note and cancellation. I also wish to formally report this matter due to the poor service and continuous inconvenience caused.
71 replies
6 months ago
Skew Maintenance Model
I am extremely disappointed with the way my maintenance issue has been handled. I moved into the property three months ago, and now I’m being charged for repairing sliding door wheels that clearly did not get damaged during my stay. There’s no way those wheels could wear out in such a short time, and they aren’t visible during a standard inspection, so it’s unfair to assume they were in perfect condition when I moved in. If they were replaced before, then the quality of the work or materials used is questionable. It feels like the maintenance model used here expects tenants to cover pre-existing issues out of their own pockets, just to save on costs. Every month, there’s a new hidden expense or an unexpected charge I need to fix and budget for, as this involves external service providers coming and repairing on my account. Overall, I’m not happy with my experience at this property and would not recommend it to anyone looking for a fair and transparent rental.
0 replies
6 months ago
Skew Maintenance Model and Poor Tenant Experience
I am extremely disappointed with the way my maintenance issue has been handled. I moved into the property three months ago, and now I’m being charged for repairing sliding door wheels that clearly did not get damaged during my stay. There’s no way those wheels could wear out in such a short time, and they aren’t visible during a standard inspection, so it’s unfair to assume they were in perfect condition when I moved in. If they were replaced before, then the quality of the work or materials used is questionable. It feels like the maintenance model used here expects tenants to cover pre-existing issues out of their own pockets, just to save on costs. Every month, there’s a new hidden expense or an unexpected charge I need to fix and budget for, as this involves external service providers coming and repair on my account. Overall, I’m not happy with my experience at this property and would not recommend it to anyone looking for a fair and transparent rental.
0 replies
9 months ago
Poor Service from Admyntec - MTN Should Reconsider This Broker
I really expected better from MTN’s mobile insurance partner. Admyntec Services has been a frustrating experience from the start. I called to report that my device was damaged and wanted to log a claim. Without even checking the phone, I was told to pay an excess fee upfront. The consultant sent banking details and mentioned that whether I do an immediate or normal payment, it would still take 24 to 48 hours to reflect on their side. Honestly, that makes no sense. I then had to wait for them to book a courier, which took more than five days. I ended up having to ask for their address so I could drop off the phone myself. They promised the repair would take a week , I’m still waiting. The worst part is the follow-up process. I spent way too much time on hold just trying to get updates. I don’t recommend this company at all. MTN, please reconsider who you’re trusting with your customers.
0 replies
11 months ago
Disgusting poor service!
On 12 April 2025, I went to the MTN store at Mall of Africa to cancel my contract. I was told to contact the Retention Department, which I did. The agent gave me a settlement amount, which I paid immediately — in full. She tried to upsell me another contract, which I explicitly declined. I was assured that my contract was cancelled, my number would be converted to prepaid, and I even received a cancellation reference number. That should have been the end of it. Instead, at the end of April, I receive a statement from MTN claiming I owe them R300. I’ve called their contracts line multiple times and spoken to three different people, and none of them could give me a straight answer. They just pushed me back to the Retention Department. It’s now been over two weeks, and I’ve had zero feedback, no resolution, no follow-up call — absolutely nothing. This is beyond poor service — it’s completely unacceptable, ***********, and feels like deliberate ******ion. I did exactly what was asked of me: I paid, I cancelled, I got confirmation. Yet here I am, still being billed with no explanation and no accountability from anyone at MTN. Sort it out, MTN. I’ve had enough of the runaround and blatant disregard for your customers.
0 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
7 (100%)