SH
Simon H
Active since Mar 2011
11
Reviews
0
Industries
Reviews
11 reviews20 months ago
YOU WILL NOT GET YOUR DEPOSIT BACK
AVOID AT ALL COSTS This is an online business only. They have no offices, so you cannot find them. They deliver only. This means any problems you have can be ignored. They have flatly refused to pay back my deposit and the gas credit that I have on my account after no longer requiring their services. Rather stick to the conventional cylinders. They have you trapped once you get one of theirs and have no option but to go through them.
0 replies
21 months ago
Good luck getting your deposit back!
While Go-gas are very good at making it very easy to buy gas, they use their own cylinders. And that means a deposit if R950. So if for some reason you move and they are not in the region, you cannot use their cylinders elsewhere. And this is where suddenly their service levels drop to poor. They are simply not interested should you have to return a cylinder for a refund. It has taken me over a week and I am still waiting. I have had to email, message and phone. All I have received is a statement that "my cheque is in the mail".
0 replies
33 months ago
5 Reason not to use VOX - Ever.
WARNING: Do NOT be tempted to use VOX no matter how desperate you are. Here are 5 reasons NEVER to use VOX: 1) Everything is automated so ZERO actual customer service. They are genuinely not interested in solving your problem - the wait times for customer service including their so called Whatsapp channel are insanely long; 2) They Bill quickly and you will then get NO response form accounts if you have any queries; 3) They take NO accountability for managing their fibre backbone partners - they do not care how long the installation takes; 4) Their whatsapp chat bot does not work properly so all it will give you is excessively high blood pressure levels; 5) Their ticketing system is a trap - you feel all satisfied sending off a concern but you never hear back from anyone. Ever. HACK : I you need instant action, CANCEL. You will immediately get a call from someone trying to persuade you not to leave.
120 replies
40 months ago
RAM do not care. Worst courier service ever.
Vodacom have made the mistake of using an untrustworthy third party to deliver their modems. RAM have twice now declared that the parcel was undeliverable. This is despite my best efforts to ensure the correct address and that someone would be available to receive the parcel. It is like the courier could not care. I have tried the call center and spent more than two hours trying to get the issue resolved. I have tried to escalate but no-one is willing to take responsibility. I have been cut off more times than I care. Currently I have no idea where the modem is and cannot reach anyone who cares. It has to be the most frustrating and helpless feeling.
132 replies
86 months ago
Incorrect additional driver charge
INCORRECTLY CHARGED FOR ADDITIONAL DRIVER I recently hired a small car in Cape Town for 4 days. Upon receiving my invoice 48hrs after dropping the vehicle at CT International I noticed that I had been billed R425 for an additional driver surcharge. How is this possible when it was only my ID that was handed over when I received the vehicle? How often is this happening especially when people do not check their invoices? Simon
56 replies
92 months ago
Impossible to cancel Telkom line
IMPOSSIBLE TO CANCEL MY SERVICE Please can someone from Telkom help me. The only way to cancel my service is online. Here's my challenge I cannot because it says my services are suspended which they are not and my account is in credit. I have tried phoning, your social media portal and emailing but to now avail. It is the last day of the month and I need to give 30 days notice.
105 replies
106 months ago
Be careful of Refuelling Over-charge
<p>This is not the first time that this has happened and I am finding mysefl regularly having to check invoices. I hired a Renault Sandero Stepway and covered 194km of town driving. I was charged R321 for refueliing. At the current price of 95 unleaded this works out to around 24,5 liters of petrol used. This is just over 12L/100 km. Renault claims that the fuel consumption ishould be around 6,4L/100km on the urban cycle A recent test revealed a consumption at 5,5L/100km (https://www.autodealer.co.za/new-cars/Renault/Sandero). This is literally half the consumption claimed which simply means I have been billed R160 more than I should have. I would be really interested in the explanation EuropCar??</p>
61 replies
116 months ago
Overcharge for refuelling
<p>Contract Number: ********** 73</p> <p>I recently rented a Polo Vivo from OR Tambo for a day. I drove a total of 41km druing that time and dropped the vehicle back at OR Tambo. I was charged R183.16 for fuel!!</p> <p>Doing the maths, this equates to approx 16L of fuel used in 41km which means the fuel efficiency equates to approximately 32L/100km. Now unless there was a V8 engine in the polo this is an impossible figure.</p> <p>This is not the first time that I have picked up these discrepencies. Refuelling remains one of the easiest ways "extra" money can be generated. I continue to be diasppoined with the service Europcar provides and this type of transaction not only leaves a bad taste in my mouth but is borderline fraudulent.</p>
53 replies
119 months ago
Undeclared Fees - Watch out! You are being ripped off.
<p>I regulary rent cars and most often use Europcar but have noticed with alarm how each invoice seems to have "hidden fees" added to the total cost which is now pusing their total cost way bove their advertised rates. The latest is a one way Drop off fee of R161 for renting from OR Tambo and dropping off at Sandton Eye. This is ridiculous as I have done this frequently and NEVER been charge before now. Never mind the refeuling service fee which is now being regularly charged as well as a doucment fee of R77???? My patience with Europcar is waning and I am seruously thinking about using a competitor more regularly. Can you resolve to keep a customer?</p>
53 replies
120 months ago
Unresolved issue after 5 months.
<p>The orignial issue was posted here on the 23rd March:</p> <p>https://hellopeter.com/europcar/complaints/charged-for-loss-of-key-after-key-was-returned-1999577</p> <p>All that I have received from EuropCar is an invoice at the end of every month and the same communication. I faithfully reply each month stating my case. I have now been informed in some garbled email that I must pay.</p> <p> </p> <p>As a regular traveller and someone who hires many cars I am extremely upset by the high handedness and arrogance with which this matter has been handled.</p> <p> </p> <p>Please resolve as a matter of urgency.</p>
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (9.090909090909092%)
2 Star
1 (9.090909090909092%)
1 Star
9 (81.81818181818181%)