TM
Tirelo M
Active since Apr 2011
7
Reviews
0
Industries
Reviews
7 reviews7 months ago
I joined the old mutual rewards program earlier this year and built up a few points I decided to redeem
I joined the old mutual rewards program earlier this year and built up a few points I decided to redeem. Their website told.me to send a bank statement and certified copy of my ID to proceed with redeeming my points, which I did. I was then informed by email that they could not 'verify the Authenticity" of my documents and told me to visit an old mutual branch, which I did. I traveled to the sunnyside branch and gave a consultant my ID and statements. They scanned them in and told me everything would be handled. When I enquired again via email, I was told that the staff at the branch should have given me a reference number, which they did not. I was told that I cpuld not be assisted without this reference number. This is terrible service because I did everything that was asked of me and now I'm expected to do everything all over again because of *********** staff.
53 replies
21 months ago
Komati is wonderful
The Milnerton branch of Komati has friendly and helpful staff and they are always stocked with a wide variety of product to try. The pricing is competitive and the location is convenient for anyone staying on the Milnerton end of Cape Town
0 replies
48 months ago
Useless mobile app, deceptive practicves, problem not resolved
I have money sitting in my Mobimoney accoutn that I cannot access. I was told by Nedbank that I would have to go inyto a branch to complete Fica so I could regain access. When I got to the branch, they forced me to open a savings account and advised me I could just udse the app to transfer the Mobimoney funds into my savings. Lo and behold, I download the app and it DOES NOT WORK. The app crashes when I try to open it, I have reinstalled it twice. At the end of the fday I am left with the same probnlem, I cannot generate a pin to withdraw my mobimoney and Nedbank don't care. It seems that all they care about is converting Mobimoney clients into savings accoutn holdersa and then the customer doesn't matter after that.
0 replies
123 months ago
Stor-age emptied my account
My account was in arrears with Stor-age. I was instructed to pay R952.00 in order to avoid it being handed over and my goods being sold I confirmed this with your Lyttelton branch on more than one occasion, I wanted to avoid double paying. <br> <br> I paid the amount on 01/03/2016 and on the same day stor-age, debited me for the arrears amount plus my normal monthly rental.<br> <br> I advised them of this and the Lyttelton branch admitted that a clerical error had been made and that my money would be refunded, but only on 19/03/2016. I inquired with my bank about reversing my transaction that I made but this will cost me close to R300 and there is no guarantee of the reversal.<br> <br> I asked stor-age if they cannot return my money sooner as this essentially leaves me stranded for the month as I now cannot afford to get to and from work, they advised that there is nothing that they can do, but I do not believe that a national company does not have the resources to do a simple bank transfer to fix a clerical error that they have admitted came from their side.<br> <br> Please help me out here, I'm really desperate and cannot wait until 19/03/2016 for my money to be refunded.
75 replies
129 months ago
Internet transfer delay
Standard bank to standard bank internet transfers take \anything from 0-24 hours according to the call centre.<br> When O Asked why so long
75 replies
130 months ago
Left in the dark after airtime purchase
I ordered airtime through the takealot website on Thursday 30/07/2015.<br> <br> To date I have not received my airtime codes, I have made several phone calls to the call center and have been assured that the matter has been 'escalated' to the buying department.<br> <br> My frustration isn't with the fact that there is a technical problem or delay, sh*t happens where technology is concerned , this is something we all know and accept.<br> <br> My issue is that the agents I have spoken to cannot advise me on the nature of the problem and how long it will take to resolve it.<br> <br> The buying department appears to have no set turn-around time for escalation and to me as a customer, it feels like there is no sense of urgency to assist me with something that I have already paid for.
75 replies
133 months ago
Lack of assistance regarding gift card
I recently received a game gift card for game as part of a work incentive, my employer is trying out game vouchers as prizes. <br> <br> My card number is 7353263439791254, I was at the centurion mall branch today.<br> When I arrived at Game, I was advised that Tutuka's systems were down and I could not redeem the card, I called Tutuka from my own cellphone at 15:00 today and the gentleman in the customer care centre told me that even though the Tutuka systems were offline, Game would be able to manually redeem the card.<br> <br> The supervisor in the store called your head office and did her best to help me, but whoever she spoke to at the head office said there is no way and I was told I should come back tomorrow.<br> <br> There are a few things I take issue with regarding this experience, which took about 40 minutes in total to conclude<br> <br> o Your branch was able to telephonically confirm the balance on my gift card ,why could game not convert this value into an in-store voucher instead of chasing the customer away and just redeem the value later when the systems were back online<br> <br> o Tutuka, your supplier, say there is a manual process in place, but your head office say that there is no such process
76 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (57.142857142857146%)
1 Star
2 (28.571428571428573%)