TM
Tania M
Active since Jul 2025
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Poor Communication & Unfair Payment Handling
I am extremely disappointed with the service from Afrihost. For months, my payment has been deducted on the 3rd or 4th of each month — which is when funds are available. Previously, I specifically asked them if they could deduct on the 1st, and I was told it was not possible. I was given multiple explanations and stories as to why it couldn’t be done, so we agreed to leave it on the 3rd–4th. Now, suddenly and without proper notice, the debit order was moved to the 1st. I received a message saying I had until the 2nd to make payment, yet my WiFi was already suspended the next morning. When I contacted customer service, all I received were apologies and shoulder-shrug responses. No real assistance, no accountability — just “the date changed to the 1st, you must make payment.” It is extremely frustrating when companies make changes that affect customers’ financial planning without proper communication. Consistency and transparency matter. Very disappointing experience.
0 replies
4 months ago
Thank you Afrihost
I have never in my life struggled so much just to get WiFi. Everything started when I found out there were more than two active fibre lines at the place where I live. Before I even moved in, someone else (NOT me) placed an order at the wrong address. So when I app**** for WiFi, it created huge confusion because there were already fibre lines under other people’s names and details. I app**** at Afrihost and Axxess because I wasn’t getting any help, and I kept moving from one provider to the next, just trying to get answers. Me signing up with two providers also added to the confusion. I eventually decided to go with Axxess and Mitsol, but from day one the Mitsol manager was rude in the way he spoke to me. I left it, but things only got worse. I spent more than R300 on airtime and data calling different numbers I found on Google, trying to get help, and still nothing. For days I was fighting, wasting airtime, getting frustrated, and getting absolutely no assistance. I spoke to Mitsol, Axxess, Afrihost, and Openserve. I ended up talking to almost 18 agents, and every day each one gave me a different answer. One person says “yes,” the next says “no,” the next tells me to call another number, and when I call, they can’t help. Even agents from the same company gave opposite information. It truly felt like no one communicates with each other. I thought Afrihost would be my worst experience at first, but it was actually Mitsol. They never tried to look into the issue properly. From their side they claim they did, but I saw no effort. They were too quick to blame the other providers and kept telling me they are “just the middle man” who had already done enough. They refused to take it further. On top of that, not a single Afrikaans-speaking agent could help me, which made everything much harder. Their manager was rude when I asked for assistance, and because I was so frustrated, I eventually also became rude. I’m sorry, but after this experience, I will never recommend Mitsol. Mitsol kept saying Openserve was holding the line, but Openserve kept saying they weren’t holding anything. The issue came from the wrong address, the wrong people’s information, and the fact that there were multiple active fibre lines. I moved to KZN only six days ago, and my very first bad experience was this WiFi nightmare. You’re in a new area, you don’t know anyone, and then something like this happens. The only company that finally took the time to investigate the active lines properly was Afrihost. They really looked into the matter and tried to understand what was going on. And finally, one Afrihost agent – after I was VERY angry with them too – figured out exactly what the problem was. He helped me when nobody else could. Even when I was upset and rude out of frustration, he stayed calm, kept apologising (even though it wasn’t his fault), and went out of his way to sort everything out. I honestly appreciate it so much. After days of stress and frustration, my WiFi is finally sorted out. A huge thank you to the Openserve technicians, and to Afrihost’s Maisela and Mthoko — out of all the agents, you were the only two who solved this problem. Mitsol, your service is poor.
0 replies
4 months ago
Poor service from Mitsol
I have never in my life struggled so much just to get WiFi. Everything started when I found out there were more than two active fibre lines at the place where I live. Before I even moved in, someone else (NOT me) placed an order at the wrong address. So when I app**** for WiFi, it created huge confusion because there were already fibre lines under other people’s names and details. I app**** at Afrihost and Axxess because I wasn’t getting any help, and I kept moving from one provider to the next, just trying to get answers. Me signing up with two providers also added to the confusion. I eventually decided to go with Axxess and Mitsol, but from day one the Mitsol manager was rude in the way he spoke to me. I left it, but things only got worse. I spent more than R300 on airtime and data calling different numbers I found on Google, trying to get help, and still nothing. For days I was fighting, wasting airtime, getting frustrated, and getting absolutely no assistance. I spoke to Mitsol, Axxess, Afrihost, and Openserve. I ended up talking to almost 18 agents, and every day each one gave me a different answer. One person says “yes,” the next says “no,” the next tells me to call another number, and when I call, they can’t help. Even agents from the same company gave opposite information. It truly felt like no one communicates with each other. I thought Afrihost would be my worst experience at first, but it was actually Mitsol. They never tried to look into the issue properly. From their side they claim they did, but I saw no effort. They were too quick to blame the other providers and kept telling me they are “just the middle man” who had already done enough. They refused to take it further. On top of that, not a single Afrikaans-speaking agent could help me, which made everything much harder. Their manager was rude when I asked for assistance, and because I was so frustrated, I eventually also became rude. I’m sorry, but after this experience, I will never recommend Mitsol. Mitsol kept saying Openserve was holding the line, but Openserve kept saying they weren’t holding anything. The issue came from the wrong address, the wrong people’s information, and the fact that there were multiple active fibre lines. I moved to KZN only six days ago, and my very first bad experience was this WiFi nightmare. You’re in a new area, you don’t know anyone, and then something like this happens. The only company that finally took the time to investigate the active lines properly was Afrihost. They really looked into the matter and tried to understand what was going on. And finally, one Afrihost agent – after I was VERY angry with them too – figured out exactly what the problem was. He helped me when nobody else could. Even when I was upset and rude out of frustration, he stayed calm, kept apologising (even though it wasn’t his fault), and went out of his way to sort everything out. I honestly appreciate it so much. After days of stress and frustration, my WiFi is finally sorted out. A huge thank you to the Openserve technicians, and to Afrihost’s Maisela and Mthoko — out of all the agents, you were the only two who solved this problem. Mitsol, your service is poor.
0 replies
6 months ago
Poor service from Pick n Pay ASAP!!!!
Very Disappointing – Money Taken, Order Disappeared! This app is honestly useless. I placed an order and it disappeared, but the money was still taken from my bank account. Now I have to wait days to get it back. All they can say is “sorry” — but that doesn’t help when you used your last money to buy things you actually need and never receive them. I am deleting this app and will not buy from Pick n Pay ASAP again. Terrible service.
53 replies
7 months ago
Rant en Dal Spar Poor Service
This is really becoming very frustrating. I am expected to pay a delivery fee, yet half of the items I order are not in stock. When placing an online order, it does not indicate that an item is unavailable. Only after payment do I see that the product is out of stock – even items that are advertised as being on special. This is unacceptable, and I will not continue buying from you if this issue persists.
0 replies
7 months ago
Pathetic Service
Pathetic Service from WakaTV For months now, the same problems continue without being fixed. You cannot watch any M-Net movie channel properly—it keeps freezing and repeating the same scenes over and over. Whenever you contact WakaTV on WhatsApp or email, the response is always the same: “The technical team is busy.” They even claim they are competing with DStv, but that has nothing to do with us as paying customers. On top of that, the movies they add are often filled with erotic content—and shockingly, these are placed right in between kids’ movies. This is unacceptable, irresponsible, and highly concerning for families who trusted this service for safe entertainment. We are being forced to pay for a service that is not only unreliable but also careless in content management. This needs urgent attention and immediate change.
0 replies
10 months ago
Absolute swak diens
Ek wil graag my ernstige teleurstelling deel oor die dienste wat ek en my man by Medicross ontvang het. Ons het vooraf gebel oor 'n noodgeval: My man het 'n erge vingerbesering en het dringend steke en mediese sorg nodig gehad. Ons is verseker dat hy onmiddellik deur die eerste beskikbare dokter gehelp sou word. By ons aankoms is ons na die sisterstasie gestuur, waar ons meer as 'n halfuur gewag het sonder enige aandag of behandeling. Die enigste aksie wat geneem is, was dat daar aan my man 'n eenvoudige gauze-kappie gegee is om die vinger toe te hou, maar daar is nie vir sy pyn verligting gegee nie, en die besering is nie behoorlik skoongemaak nie. Dit is onaanvaarbaar in ‘n noodgeval waar daar duidelik ‘n behoefte is aan onmiddellike mediese aandag. Ek het geen inligting gekry oor hoeveel sisters of dokters aan diens was nie, maar die feit dat ‘n ernstige geval soos my man se besering nie dadelik aandag gekry het nie, is uiters frustreerbaar. Hy was so in pyn en ons het uiteindelik, nadat daar geen vooruitgang was nie, opgestaan en die fasiliteit verlaat. Dit was nie net ‘n teleurstellende ervaring nie, maar ook een wat vir my, as ‘n kliënt, baie onsekerheid en angs veroorsaak het. Ek hoop opreg dat hierdie situasie in die toekoms herbesoek kan word, sodat ander mense wat dringend mediese sorg nodig het, nie dieselfde frustrasies hoef te ervaar nie. Mediese sorg moet op 'n vinnige en professionele manier geadministreer word, en dit is duidelik dat daar ‘n tekort aan doeltreffende bestuur van noodgevalle was. Medicross sal ons nie sommer gou weer sien nie.
0 replies
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5 Star
0 (0%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)