CF
Clement F
Active since Apr 2011
11
Reviews
0
Industries
Reviews
11 reviews44 months ago
Vodacom is ripping me off
I applied for a contract online and it was approved and I then canceled it before I even used their services. The online website said I must go to the nearest branch, I went to one of the branches in Keywest. When I got there I was told they are unable to cancel contracts that were done online. Fast forward, vodacom is now deducting money from my bank account, but I'm not even having any service from them. I have to keep my bank account empty and now unable to use it on the other hand, I keep accumulating fees for unpaid debit orders from vodacom. Last month it was R330 this month it is R770. Now I have a contract that I don't even use but they keep claiming from my bank account. Can someone please help me out, Vodacom is ripping me off. I'm now thinking about escalating it to the ombudsman.
74 replies
45 months ago
Fastway Driver is a Scammer
Driver is a Scammer Fakude Clement to johannesburg@fastway.co.za, queries 9 minutes agoDetails Hi there I hope this mail finds you well, I'm so upset about the driver who was supposed to deliver my parcel from Avon, now my business is facing problems he has caused. On Monday 25th July, a guy from Fastway called me around 16:35 with the following numbers +27 60 692 6625 (on Truecaller app, his name was Lawrence Rabapane) The called me and was already at the gate at 19633 Palama Drive Kagiso extension 9, 1754. After he has called me twice I answered and went outside only to find him already annoyed that I am wasting his time as he's still has too many deliveries to do. I asked him why didn't he at least notified me that they'll be coming that day so that at least I can make sure he finds me or somebody waiting at home. He told me he does not have time for all of that. After I have asked him what if I wasn't home or anybody home. He told me he has no time for all my nonsense and because I'm not prepared to take my parcel he's driving away and my parcel will be delivered by my other preferred drivers. He drove off. I called his numbers but he told me, he's done with me and went away. As I write today, according to Avon I have received and signed for my parcel. But they have escalated the matter to whichever department that will be looking into the issue. I'm planning on opening a case against Fastway and this guy because if he has signed on my behalf then that would be a a crime. Attached here will be screenshots of my call log and Avon update regarding tracking my parcel. I'll be writing to hellopeter as well, up until the ombudsman. I hope this matter gets resolved before it gets ugly. Because my business is also getting affected as my customers are waiting for their orders. Kind regards Clement Fakude +27 67 920 8465
0 replies
47 months ago
Rain is a Big SCAM
I have applied for the 5G after I have been using the 4G on my phone for a while. The 5G came with a router and I was only told then that sim card works only with the router. Fine I tried to use the router but it never got connected to the internet. I report the problem and another sim card was delivered and the same problem, it did not connect to the internet. Then I canceled the subscription via the app, the app has been set up that no one can cancel it there. You will fill out the the forms until you you reach the point of submitting but then when you submit it always give you a feedback of something went wrong you must start fill out the form all over again with the same feedback time and time again. My problem is that, they keep deducting money from my bank account and I tried to reverse it with the bank and unfortunately the bank says it is not a debit order but a subscription which is more like anything you buy online and have agreed to pay for it. They have escalated the issue to some of the their departments, I'm still waiting for their response too. I'm here to report that, Rain is a scam people need to stay away from them. My money is being taken and no service from them and their land line never works.
403 replies
48 months ago
They are incompetent and have no cancelation options
I have upgraded from 4G to 5G plan which comes with a router, it was delivered on the 9th and supposed to be activated in about 2 hours after delivery. As we speak it has not been activated and my 4G has been canceled. And I don't have any internet connection since then. I'm really annoyed about this
148 replies
55 months ago
Unknown debt
I am so upset with this school, somebody has used my name and ID numbers without my consent to register a child, My ex wife to be exact. And she never paid for the school fees of that child. Problem come when the school handed over the account to the lawyers to collect the debt. I have been trying to call them in their phone numbers on their website, no one is picking up the phone. Now the lawyers are in my case want me to arrange how am I going to pay R14 000.00. The school has the following numbers 011 693 5333/4 and 086 515 3219. None of the numbers is being answered. I have written an email to them a week ago. No response.
0 replies
96 months ago
WAITING PERIOD WHILE RAKING IN THE MONEY - WAIT FOR YOUR DEATH.
Hi there I have sent a letter to them this morning, it goes as follow:- Hi there I am very much disappointed with this medical aid. Firstly when I registered, I was told since I have been on previous medical aid for more than 24 months and did not have more than 90 days break before I join Netcare medical aid - there won't be any waiting period. A membership certificate came and mentioned a GENERAL WAITING PERIOD ( which no explanation what it means) 1. My wife tripped and injured her knee, went to a hospital and she was told we are on the waiting period there is no cover for that. She also phoned the medical aid herself to confirm on the 24th of May - only to be told we are on the WAITING PERIOD. ( You can check your call logs as you always says, all calls may be recorded) I have enquired with the medical aid about this: Here is a reply for Preesan Govender - Fri, Jun 8, 2018 at 11:32 AM Dear Mr Thank you for your recent contact with the Netcare Medical Scheme. Query We have reviewed your application to join Netcare Medical Scheme. According to the details on your application form, you are considered to be a Category C member. Category C members are members who: Have belonged to a previous medical scheme for more than 24 months Have not had a break in cover of more than 90 days since withdrawing from their previous medical scheme. Underwriting that can apply to Category C members We may apply a three-month general waiting period. We may apply a late-joiner penalty for a period you or your dependants cannot provide credible cover. Category C members will have access to the Prescribed Minimum Benefits, even during a waiting period described above. Please be advised the waiting period will end on 31 July 2018. According to CMS, PMB aim to provide people with continuous care to improve their health and well-being....AND when deciding whether a condition is a PMB, the doctor should only look at the symptoms and NOT at any other factors, such as how the injury or condition was contracted. Now I have a wife who got injured on the knee - she goes to a hospital only to be told THAT is not covered - WE ARE ON THE WAITING PERIOD. No X-ray to make sure that there are no any injuries that can hamper the health and the well-being of her. Now we must pop out money from our pockets to pay to service providers while YOU as a medical aid will be raking in thousands of rands from my salary and all you can give is a waiting period. 2. She is a Hypertensive as well And that too can wait for another three months according to YOUR WAITING PERIOD on the other hand on the CMS that is listed on the PMB list. Why are you taking the money if you cannot provide the service?. OR you want the HYPERTENSION to escalate up to CVA's and AMI's while waiting for your waiting period or should we also spend more money from our pockets to take care for that too? 3. As we speak she has FLU for three days now. we don't have the money. We cannot go to Health providers because YOU guys when they enquire about the medical aid all they get is a WAITING PERIOD NONSENSE. 4. My son is waking up with EPISTAXIS some mornings, I cannot take him to a Health care facility or provider because I will be told the same story. I am very upset about this - I will be looking for legal advises regarding all this thing. With all these how are you making sure that OUR health and well-beings are taken care of with all these waiting periods you are talking about. You just cannot be taking my money for a service that you are unable to provide. THAT CANNOT HAPPEN IN THIS DAY AND AGE.
106 replies
97 months ago
This is a rip off from Fedhealth
On the 23rd of March 2018, I sent a letter to Fedhealth to terminate my membership as I have another one now. Here is the letters and their response below:- Cancellation of Membership Clement Fakude ********** Mar 23 to member Please cancel my membership. ********** 1266 with immediate effect. and send me the proof of that. ********** Clement Fakude I got an automated reply with reference (230318QP28XG) Re: Cancellation of Membership [MI ********** 69] Inbox x ********** Mar 23 to me MR CI FAKUDE Membership number : ********** 1266 This e-mail serves to confirm that we have received and are attending to your query. Your query number is : 230318QP28XG. We note that you are registered as a user on the Fedhealth website www.fedhealth.co.za. Did you know? You can access your medical aid benefits, tax certificates, claims statements and any other information relating to your membership on the Fedhealth website. Visit www.fedhealth.co.za today, and enjoy the convenience of having access to your medical aid information 24 hours a day, 7 days a week. You may also SMS the word Benefit to 44656 and we will send your available amount/s in your Day to Day Benefit. We will be in touch soon. Kind Regards. On the 26th on their reply, they sent me a membership certificate not confirming the end-date of my policy. I reported them to Hellopeter. Then they called me to say they will sort it out. I also told them on the phone that I am cancelling my membership with them because I have another one which is provided by the employer. They agreed to cancel it. On the 26th I received an email from them and my reply that reads as follows:- 230318QP27X4 - MEMBERSHIP CERTIFICATE - ********** 1266 [MI ********** 63] Inbox x ********** via medscheme.co.za AttachmentsMar 26 to me GOOD DAY MR C FAKUDE THANK YOU FOR CONTACTING FEDHEALTH. FAMILY TAKES CARE OF FAMILY BY PROVIDING YOU WITH EXCELLENT CUSTOMER SERVICE. REF QUERY NO. 230318QP27X4 FIRSTLY, I WOULD LIKE TO APOLOGISE FOR THE LATE RESPOND INTO YOUR REQUEST. YOU REQUESTED DOCUMENTS FROM OUR CONTACT CENTER HAVE BEEN ATTACHED ON THIS EMAIL FOR YOUR PERUSAL. KINDLY UPDATE YOUR PERSONAL DETAILS ON A REGULAR BASIS, TO ENSURE THAT YOU RECEIVE THE LATEST UPDATES FROM FEDHEALTH. SHOULD YOU REQUIRE ANY FURTHER ASSISTANCE, PLEASE CONTACT THE FEDHEALTH FAMILY ON 0860 002 153 OR ********** KIND REGARDS MICHAEL TSUMELE Attachments area Clement Fakude ********** Mar 26 to member Michael please terminate my membership with immediate effect. I'm starting on another one next month - it is employer provided. They need a membership certificate that shows the end date. Kind regards Clement Clearly here they did not respond to my request as they had only sent a membership certificate that states I am still with them. There was NO termination date on it. On the 4th of April, I got a reply after I have talked to them as well. Now with the end date which was written END DATE: 30 APRIL 2018. Here is their reply with reference below:- 040418QPJ213 - FEDHEALTH - ********** 1266 [MI ********** 21] Inbox x ********** via medscheme.co.za AttachmentsApr 4 to me Good day Thank you for contacting Fedhealth. Family takes care of family by providing you with excellent customer service. You requested documents from our Contact Centre and we have attached them for your perusal. Kindly update your personal details on a regular basis, to ensure that you receive the latest updates from Fedhealth. Should you require any further assistance, please contact the Fedhealth family on 0860 002 153 or ********** Kind Regards Then I thought to myself, Finally it is over between me and them. But NO I received letters saying I am owing them a 2 months premium, which is either March and April or April and May the current month. Here is their email:- 070518QRYHZV - RE: Membership terminated - ********** 1266 - ********** 1266 [MI ********** 47] Inbox x ********** 5:00 PM (20 hours ago) to me Dear Mr CI Fakude Thank you for your email. Your membership has been suspended/terminated due to outstanding contributions; once payment has been received we will re-instate your membership. The total amount due to the scheme is R R10920.00. Kindly note you may deposit the outstanding amount into the following bank account: Bank: Nedbank Branch code: 198 405 Account number: 1984 563 009 Reference number: your medical aid number The proof of payment (deposit slip) may be faxed to (011) ********** . Kindly update your personal details on a regular basis, to ensure that you receive the latest updates from Fedhealth. Should you require any further information, please feel free to utilize our dedicated email address ********** or fax ********** . Alternatively you can contact our Call Centre on 0 ********** 53/4. Here's to our family taking care of yours. Kind Regards Madeline Frieslaar On my bank account statement I have a last debit order to Fedhealth which is on the 1st of March. On their statement on my Total Medical Savings available as at 31/03/2018 was R4714.67. On April I was now on 2 medical aids even though I stopped the first one on the 23 of March. But it carried on even on April now they want a contribution on that month as well for what service did they provide to me.
53 replies
98 months ago
No Confidentiality - violation of the constitution
I have requested a letter or a confirmation of membership from Fedhealth. The one that you can self-download from their website it specify a whole lot of information including your contributions and your medical health status. One consultant (Michael) told me that is for my eyes only but I told him the one I need , I want to sent it somewhere else he promised to send it with the exclusion of my medical history. I phoned Fedhealth again explaining the above, this time with Antonette, she told me those confirmation of membership letters are generated by the system she won't be able to change that. She can only draft a letter that specify the joining dates and my contribution. My question is does Fedhealth has a right to do that on their system. Where is confidentiality and the privacy of the clients or of patients? Or they are above the law when it comes Privacy and Confidentiality of patients that binds even medical practitioners? (3.1 The National Health Act (Act No. 61 of 2003) states that all patients have a right to confidentiality and this is consistent with the right to privacy in the South African Constitution (Act No. 108 of 1996).May 30, 2007) Please advice. Thank you
53 replies
109 months ago
Professional service
<p>Thank you Thobani Mahlaba fro MiWay. I appreciate your professionalism. Stay blessed.</p>
56 replies
123 months ago
Unfulfilled promise
On the 3rd of March I reported about paying two insurance policies, Absa phoned afterwards and promised to cancel their imposed policy and pay me back my money - it's almost three weeks now no payment has been done yet.
75 replies
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