RT
Ridhwaan T
Active since May 2011
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
Excellent service all round
Excellent service all round. Good communication skills, punctual with appointments.
56 replies
7 months ago
Cartrack - Billing Incompetence
Subject: Formal Complaint – Unresolved Billing & Service Issues Dear [Company Name] Team, I am extremely dissatisfied with the appalling experience I recently had with your accounts department. I spent over an hour being transferred between departments and consultants, only to finally speak to someone who assured me that my profile had been updated and the required changes made. Unfortunately, this turned out to be completely untrue. As an existing customer who downgraded my device/contract, I had already paid the current month’s installment on the same device. I therefore required either a refund or a pro-rata credit to avoid being charged double for the same rental. In addition, the additional installation fee was meant to be deducted only with the next debit order. Both of these concerns were supposedly “addressed” and “noted,” yet neither was actioned. This not only wasted my time but also highlighted the lack of communication and accountability between your departments. Calls are apparently recorded, but clearly never reviewed or referenced when resolving issues. It is unacceptable for a company of your size and reputation to operate with such incompetence. Experiences like this make me question the value of loyalty when a simple request turns into a prolonged and frustrating ordeal. I expect the following: 1. Immediate processing of the pro-rata refund/credit owed. 2. A formal apology for the poor service and wasted time. I trust this matter will be resolved promptly. Regards, Ridhwaan
53 replies
38 months ago
Takealot - Mess up in dispatch and no thank for returning goods
Takealot dispatch incorrectly without checking and had sent a package from their supplier containing 4 items of the same. I had ordered 1 item only to find that 4 were delivered. A week was given in order for them to realise their folly but no news. A return was then submitted allowing for the excess 3 items to be returned. A note was made so no refund was necessary. This is the the highly upsetting and annoying bit. I get no Thank You, no voucher and no feedback at all. Hello ! The returned goods were valued at R2400. Catch a wake and sort out your house. Be polite when others return goods delivered in error. Say thank you and give a small portion back as a token of appreciation.
0 replies
112 months ago
Customer service course required URGENT
<p>Seller mentioned that his reputation in the province is excellent with buyers purchasing over the phone. <br />Vehicle in question was to be sent for 101 test, the seller says that after that we will see.He mentioned that there others interested in the vehicle.<br />I had arranged for a person to see the vehicle that afternoon at 5pm, seller does not answer the phone then eventually does.Purpose of the call was to confirm the appointment and get directions. Seller says his busy with a client and cant help right now.<br />A day later I phone, Farnos - the seller tells me that the vehicle was sold at 4:30pm and the papers were signed. I ask when i phoned at 5pm why did you not tell me this, why did you waste my time.<br />Seller says i dont have to answer to you.<br />Professionalism 0/10<br />Trustworty 0/10<br />Etiquette 0/10<br />Businesses like this should be thrown into a third world country because we as South Africans pride ourselves on good old fashioned customer service.</p>
0 replies
124 months ago
Pathetic internal process
Feb 2014 - Call made to neotel to cancel account. Consultant advises that i should send a letter of cancellation before the end of the month,Cancellation will be forwarded for processing to accounts department. Confirmed that I wont have to pay single months rental beyond March 2014.<br> <br> March 2014 - I contact neotel to confirm account cancellation LACK OF COMMUNICATION results in request not been processed in time. Neotel claims that i need to pay the extra month and the consultant is adamant. I explain the issue to her and she seems to understand.<br> <br> April 2014 and the billed amount still includes an extra month beyond termination. The same consultant calls and now starts using horrible words due to her lack of understanding the situation and terrible phone etiquette.<br> The matter is ignored for a YEAR since i am highly irate and cant understand how a telecommunications company operates like a barber shop.<br> A year later i decide to settle the amount owing, 4 calls are made to neotel with the same excuse that the supervisor is in a meeting and will return my call.<br> - What i want, 1 months rental to be removed from the total.<br> - To settle the adjusted amount in installments.<br> Regards<br> Ridhwaan
75 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
3 (60%)