KM
Kerri M
Active since May 2011
10
Reviews
0
Industries
Reviews
10 reviews65 months ago
Onedealaday Useless
I have been trying to cancel an order and get a refund. There is no contact number to call and no response to any emails that are sent. All I want is to cancel an order. How can it be so difficult just to do that!! The service is disgusting!
0 replies
82 months ago
MWEB Fibre is Terrible
I have recently signed up with MWEB for fibre and since installation have had nothing but issues. The line constantly drops the connection and it is very frustrating when trying to work or stream. I have logged a number of queries with them and followed the suggested solutions to no avail. It is unacceptable to be selling a fibre product that continuously loses connectivity.
0 replies
84 months ago
Useless Garmin support
Purchased a new Garmin Forerunner 30 at the end of October 2018. Watch isn't even a year old and the strap broke. I went into the store where I bought the watch and was advised it would need to be sent in for repairs. When questioned on how I would achieve my goals with no watch, I didn't get an answer. It is a mission to get a replacement as I would need to send the watch in for repairs. Surely this should still be replaced under warranty. This is useless service. One would expect a replacement if it is still within warranty and not have to send it in and wait who knows how long.
0 replies
86 months ago
No response from Londoloza
I have tried calling Londoloza to give notice to cancel my subscription/service with them. No one answers the phones and no one responds to email. Since inception of my service with them, I have not received any form of communication from them. All I want to do is cancel and it is impossible! The lack of service is shocking!
0 replies
86 months ago
Useless Discovery Med Express
I placed an order for medication online on 28/03/2019, through the Discovery App. Did not receive any form of acknowledgement that the prescription was received or accepted. Then went to Clicks Pharmacy Town Square only to find they were closed due to a power outage. Tried another pharmacy to find out that the prescription has been claimed and I cannot be helped. Tried Clicks Town Square again on 29/03/2019, same story, no power and they were closed. Finally managed to get there on 30/03/2019. This time I am told they don't have any record on the system of the prescription submitted. When calling Discovery, I was informed I should call Med Express and they are only open Monday to Friday! I have been charged for medication that I have still not received! I thought it would be easier to load the script online through the Discovery App and simply go and collect my medication later in the day. Clearly I was very mistaken!! No I need to wait another 2 days in the hope that I will receive my medication. If not, I will be lucky if I am able to reverse the prescription and get a refund, seeing as I haven't received it. This is totally unacceptable! I will definitely not submit a request online again and will let people know that they shouldn't either. The medication is needed for a reason and now I am getting worse because I cannot get the medication and no one is able to assist. Disgusting!!
0 replies
95 months ago
Disgusting Service from Section 1 at Olivedale Hospital
On Thursday night, 14 June 2018, my elderly father was left in a wet bed the entire night. Upon reporting the issue to the night staff on duty in Section 1 at Netcare Olivedale hospital, he was told that there is no linen to change the bedding. My father is currently bed ridden and unable to get to a bathroom facility to take care of his basic needs! How can they leave someone dependent on their care in a wet bed an entire night? Someone who is there to heal! Clearly there is a disregard for their patients. This is totally unacceptable treatment of a person dependent on the nurses for care. How can there be no linen available to change a bed. They wouldn’t sleep in a wet bed so why should an elderly bed ridden man? Disgraceful service from a hospital with such a good reputation.
106 replies
102 months ago
Terrible Customer Service from Vitality Active Rewards
I sent an email to Vitality Active Rewards (Discovery) querying cashback that wasn't received on 14 November 2017 (MailRef# ********** 939#) , with no response. I sent a follow-up email on 16 November 2017 (MailRef# ********** 409#), again no response. We register for these so called rewards and expect to get them and if we don't surely a response is required to a query when it is submitted. It is now 21 November 2017 and I have still not received a response regarding my gym cashback. It is shocking the lack of customer service nowadays! It makes one question why we register for such rewards if we aren't even going to be getting them. I am thoroughly disgusted with the lack of service from Discovery Vitality Active Rewards
0 replies
112 months ago
Not prepared to reduce premium
<p>I have been a member with Discovery Insure since early 2014. To date, each year my premium has increased and they will not consider a reduction in the premium! Other insurers are more than happy to assist with a reduction in premium on an annual basis and they understand that vehicle values reduce, etc. Discovery has refused to reduce the premium on a number of occassions which raises the question, should I change my service provider to someone that is prepared to assist and is understanding! All I am asking from Discovery Insure is a review of my policy and a reduction in the premium, as I really cannot afford to premiums provided by them and do not understand why they cannot consider a slight reduction.</p>
168 replies
112 months ago
Vitality Premium Deducted Twice
<p>Discovery Vitality have proven to me that their customer service is clearly not that great! Last year I joined Vitality and it had to be done in my person capacity as it was late in the year and it wouldn't go through the company. As from January 2017 I was added to the company schedule as it should be. Surprise surprise, Discovery Vitality deducted the funds from my personal account, when it was already deducted through the company! Now for the fun part...phone Vitality to be told I must speak to my HR, which I have already done and followed their procedure by contacting Vitality directly. Then I was told by the consultant taking my call I should email my bank statement and details through to them to sort it out and it will take 3 to 5 working days. Great, I thought this would be sorted. Only to see it isn't. In the response I receive from Vitality, I am yet again told to speak to my HR because they have it on their records as the membership/premium is in my personal capacity. Surely an organisation the size of discovery would have accurate records when they have added a member to the company schedule!!! All I want is my refund for the double deduction. I don't need to passed from pillar to post only to keep being told speak to my HR. I have done this. I want my refund and I want my premium sorted out so that it continues to go off through the company as it should. Is that too much to ask of an organisation as large as discovery?????</p>
112 replies
117 months ago
Lack of Communication
<p>I recently signed up with virgin active on an off peak package, only to change the package after a week to a vitality membership. Upon changing I was informed I would receive a refund after 7 working days for the fee that was deducted from my account and the new fee would come into effect the following month. It has been 9 days with no feedback or refund. I then decided to request feedback, only to find out that there is an amount in arrears from 2014 that no one bothered to inform me of in the last 2 and a half years! When trying to enter the gym this evening I was denied access and informed my membership is pending and this after almost 2 weeks access and absolutely no communication regarding this change. This is extremely disappointing for a member who has paid a fortune for a once off fee to join on the vitality membership only to find out it's now pending and I cannot access the gym during normal peak times! I do not understand how members can be penalized for lack of communication on the service providers part. We pay for a specific service and are then denied the service without being informed prior to changes made by head office. This is unacceptable! It would be greatly appreciated if I could receive my refund as promises by the sales consultant and have my membership returned to the correct vitality package for which I have already paid!!</p>
53 replies
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10 (100%)