LJ
Lee J
Active since May 2011
19
Reviews
0
Industries
Reviews
19 reviews3 months ago
Makro Milnerton - Poor service in aircon aisle
Went to the Makro Milnerton store on 9 Jan 2026 to view aircon units. The person working in the aircon department (Ricardo Prince) was of no assistance and did not want to help when I asked about aircons in stock and installation details, instead he just brushed me off. Went again on 11 Jan 2026 to purchase a aircon unit (which was advertised on the floor) and again it was only Ricardo working in the aircon aisle and not assisting with queries about aircons in his aisle, rather sending me to online order pick-up counter claiming I must order online. However when checking online the aircon was more than R5000 more expensive which I queried with the person behind the pick-up counter. Only after I had conversed with the floor supervisor did Ricardo offer to place the order for me. I had called the call centre (0860 600 999) who gave me 3 numbers to call to follow up on the status of my order (021 550 6477 / 6427 and 021 550 6300) yet the lines were disconnected. 15 days later when I went to pick up the order he had conveniently forgot to keep me updated on the progress of the order. The service from this branch (aircon staff member, especially) has been unprofessional with no regard for the customer.
0 replies
20 months ago
Excellent service
Excellent service, prompt response and delivery. Will definitely recommend
0 replies
28 months ago
Terrible customer service from Takealot
If I could five zero stars i would. Placed an order on takealot consisting of 4 items. Takealot decides to split the order into 3 and 1, and badgering me to pick up only 3 items, yet no word of the 4th item. The collection option is supposed to be more convenient to collect when you can yet Takealot inconvenience customers by splitting orders and prompting customers to make multiple trips when they placed a single order. Have had a death in the family and requested I collect my order at a later date, yet no sympathy from takealot. Takealot's customer service has gone down the ****per.
0 replies
48 months ago
Snatcher item delivered not as advertised
Placed an order for items based on the description on their site. The item was however not delivered as per the description on the site (order was missing a part which makes the item unusable for me). Queried with snatcher about the false advertising, after much back and forth, they offer free delivery on the next order - why on earth would I order again if they don't provide the products as per their adverti*****t??
0 replies
59 months ago
Appalling service from Standard Bank Bayside branch
What appalling service from this branch, good thing I closed my account. There's about 3 clients being helped but probably 10 standard bank employees, yet you still wait for about 30min to be helped. Employees will visit each other's desks, chatting but make customers wait. Person who helped me (I think her name is Riana) is utterly rude and arrogant. Some people at this branch could really benefit from training aimed at how to deal with customers since they clearly have no clue.
53 replies
95 months ago
TERRIBLE EXPERIENCE WITH FNB PREMIER BANKERS
I've been having such a terrible experience with FNB. I requested my account be changed in June 2018. On 27th June I get a call from FNB premier department but the person was completely silent on their end (the person who emailed back is Nomhle Ngubeni). I have sent numerous emails asking for feedback but FNB Premier can't bother to respond. I have even went into the branch on 3 July to change my account and was told I'll get a call back regarding my credit card, to date NOTHING has happened. On 3 July, Busisiwe Cindi sends me a blank email; what I'm supposed to do with a blank email I don't know. The reference numbers are as follows: CRM: ********** ********** 2 CRM: ********** ********** 5 I suppose you will actually respond if I decide to close my accounts at FNB and move to a different bank.
53 replies
104 months ago
Additional charges even though no damage and full tank
I rented a car from Budget on 5 Oct 2017, returning on 9 Oct 2017 at Cape Town International Airport. I prepaid the reservation (Reservation number 1 ********** -ZA-6) of R1931.50. For the 5 days 1000km was given and my entire trip took less than 800km. The car (a Hyundai i20) was given to me extremely dirty (the car attendant even mentioned it). Upon returning the car, I filled up at the BP at the airport (filled the car up full) and drove the 700m to the rental bay. I however have an additional charge of R158, heaven knows what it's for. Emails to Budget go unanswered. Their after sales service seems to be non-existent. I returned the car full with no damage and well below my allowed mileage so why am I being charged extra? I have rented cars from other companies and never had this poor service. You have lost a customer.
0 replies
113 months ago
Cancellation nightmare - Not honouring what was promised from retention staff
<p>I cancelled my Virgin Active gym contract at Amanzimtoti branch with the effective date being 1 Dec 2016. On 28 November 2016 Uzair from Virgin Active’s retentions department calls me (from ********** 000) offering me 50% discount for 2 months, December and January; meaning R445 for both months at the Amanzimtoti branch. The conditions are it’s only applicable for the 2 months, thereafter it’s the normal fee and no cancellation fee applicable (I called back to confirm this and there’s recordings of these conversations as per Virgin Active).</p> <p> </p> <p>On 1 January 2017 a debit order for R471 goes off, instead of R445 as promised by Virgin Active’s retentions staff. Yesterday (2 January 2017) when I cancel the contract the Amanzimtoti staff tells me there’s a cancellation fee of R459 applicable (this is even more than the monthly membership). If there was a cancellation fee applicable I would never have continued with the membership in the first place.</p> <p> </p> <p>As per the CPA, “cancellation charge may not have the effect of negating the consumer's right to cancel a fixed term agreement”, yet this fee leaves me having to pay MORE than 1 month’s fee while not even using the services!! This is grossly unfair Virgin Active; especially since your retentions staff expressly said there will be no cancellation fee applicable.</p> <p> </p> <p>This is playing dirty, I want answers. YOU confirmed there’s no cancellation fee. I have cancelled my contract with you (gave you more than 20 business days notice; minimum is 20 days as per the CPA) and YOU do not have my permission to debit my account any further.</p> <p> </p> <p>My details are as follows:</p> <p>Contract No: ********** 190</p> <p>Membership No: ********** 0</p>
0 replies
115 months ago
Top Up Credit Card Debt Protection from FNB
<p>On 6 November I received a letter dated 19 October (notice more than 2 weeks after the letter was drafted) that I'm subscribed to Top Up Debt Protection. This insurance cover will debit my account every month.</p> <p>I have never signed up for this FNB!!</p> <p>You have no right to debit my account without my consent. I want proof that I gave you consent to debit my account for this specific insurance. I want this cancelled and within the cooling off period of 30 days. If you debit my account for this, I will move both my accounts to another bank.</p>
270 replies
124 months ago
SPAM!!
I have been inundated with SPAM messages for the past few months from Audi Centre Rustenburg. I don't even own an Audi, nor do I want one. When did I give you the permission to SPAM me??!!<br>
0 replies
Review Distribution
5 Star
1 (5.2631578947368425%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
10 (52.63157894736842%)
1 Star
8 (42.10526315789474%)