LL
Ling L
Active since Jun 2011
21
Reviews
0
Industries
Reviews
21 reviews14 months ago
Old Mutual outsources to Legatus is a dumpster fire
We were assured of monthly updates, even if there was no progress, to keep communication lines open. They committed to this on 2 December, followed up in January, but are now two weeks overdue in February. There is nothing reassuring about this process. Be careful when signing up with Old Mutual for anything—if you're not a multi-millionaire, they seem comfortable outsourcing critical estate matters to lesser-known businesses with little oversight. If you can, avoid them entirely. The idea that a single, belated email is sufficient notice is unacceptable. This is beyond poor service—it’s reckless.
159 replies
15 months ago
Amazon South Africa: The Poster Child for Online Shopping Incompetence
I am outraged at the disgraceful service from Amazon South Africa. We purchased several Omega fans online, expecting a smooth process from such a major retailer. Instead, all THREE fans arrived with missing parts—a glaring failure in quality control. How is it even possible that three separate units could be incomplete? As if that wasn’t bad enough, Amazon now expects us to lug these defective fans back to them for replacements. Let me remind you, Amazon, this is an online purchase—the entire premise of your service is convenience. You charge delivery fees, yet when your product is faulty, the burden falls on the customer? That’s not just poor service; it’s an insult to your paying customers. The responsibility for rectifying YOUR mistake is on you. The principle is clear: when a company fails to deliver the product as advertised, it is YOUR job to retrieve the defective items and deliver functional ones. This is not a favor; it’s the bare minimum standard. Amazon, you’re not a corner store. You claim to be a global leader in online retail, yet your service in South Africa is nothing short of embarrassing. This experience has left me questioning whether Amazon SA deserves its customers. Fix this mess—and start treating customers with the respect they deserve.
0 replies
15 months ago
Platinum Life is literally delaying completing the cancellation of my mom's policy, so they can get one last debit order in for this month.
Platinum Life is literally delaying completing the cancellation of my mom's policy, so they can get one last debit order in for this month. This is pathetic. How can it take a week to call her to confirm she wants to cancel. The delay tactic is wild and if you end up debiting her account end of Jan 2025 I will report it as fra*ud.
371 replies
15 months ago
Capitec refuses to give my 261 rand back
I am sick to my core with Capitec bank. A simple reversal requires a authorisation letter from my local ****a shop for a 261 rand, anyone can see the purchase went through twice and now it cannot be done without this letter. Time and again Capitec has messed with my money and this should be a simple task. Now I have to travel to this shop again for a letter to get my damn money back, ******* the lot of you
112 replies
15 months ago
Platinum life is running a life insurance racket
In the spirit of new year and getting admin sorted, I helped my mom with her documents and I came across a platinum life cover she has that only covers you for cancer, A complete racket of 740 a month, with a ridiculous money back fee she can only access in 2040 LOL. This is literally money-laundering and so indicative of platinum life, preying on my mother's trauma of family members dying of cancer and bamboozling her to only take a policy that covers for cancer solely, and banking over 700 rand from her and then increasing by 10% annually, there is no real benefit, just a floral pamphlet and lies. I am sick to my stomach. SIES
112 replies
16 months ago
Standard Bank is botching an investigation on my account on purpose
Standard Bank is botching an investigation of ***** on my account on purpose. I was ****** of my bag early evening of 14 November (my bank cards, ID and many important goods were in my bag), ***** reported once I realised my credit card account is overdue (it never is as I never use it and have been paying double the installment as I wanted to get the debt cleared faster). I also did not enable the tap function on it as I never used the card and the transactions were suspicious too and yet Standard Bank authorised it. The entire month of December has been spent going back and forth on their complaint portal, they also strategically close complaints with no resolution. The icing on the cake has been that for a few days now they keep texting past 1am every morning to say they are investigating. Not once have they acknowledged that I sent them the case number. They are basically investigating nothing and I do not owe the for the ****** card purchases at all, They took place hours after and while I was sitting in Milnerton Police station reporting the theft of my bag. It is ridiculous to be going through this and to be made responsible for the ****** card charges, and that their security measures are in the gutter with the card even being able to be used, I cant recall fully but the card had expired too if im not mistaken. So thank you Standard bank for your failings in this too. I am sick to my core.
56 replies
16 months ago
FNB SNUCK IN EXTRA CHARGES ON MY ACCOUNT AND CALLED IT A SERVICE FEE. DAYLIGHT *******
FNB tried to pull the wool over my eyes with an enormous service fee charge they just snuck in like I wasn't going to notice. Conveniently I can only access my statement on the 30th of December, while their chat bots on social media send you automated responses. It is ridiculous how much fr**d these banks enact themselves but warn us about outside sc*mmers, but the call is coming from within the house, I will rejoice when all of these corporate soul sucking banks collapse.
224 replies
17 months ago
City of cape town revenue administration is in the gutter
The revenue staff from administrators to directors are ***********. The lackluster feedback coupled with apathy makes you realise the levels of work ethic lacking within the city of cape town municipality. They don't care what they put in writing and do not action. It took 5 days for a simple process to be actioned. There social media direct messaging team who meets on every monday morning to look at tweets are no better either. Automated bots and responses is not customer service. They are the worst organisation to deal with and its only going to get worse.
0 replies
17 months ago
Unacceptable Service and Outsourcing Inefficiency from House & Home
My experience with House & Home has been nothing short of frustrating, thanks to their decision to outsource financial administration to the disastrously *********** Rainbow Finance. Despite providing more documentation than any reasonable institution should require — a letter of employment, increase letter, and even my work contract — I was deemed "unstable" because of my work history. For clarity: I worked over 10 years at one organization until 2018. I took one year in 2019 to study and care for a terminally ill sibling. I resumed work in journalism in 2020 and transitioned to a permanent role at one of South Africa’s oldest non-profits in 2022. This is hardly "unstable," yet Rainbow Finance treated me as though I were unfit to apply for credit — while I have the means to afford payments without issue. To add insult to injury, I paid R10,000 in cash for a table last week Saturday, and at this point, I am seriously considering exercising my 7-day refund rights. Why? Because I refuse to engage further with an organization that has outsourced its financial processes to a one-star operation. House & Home: If you value your customers, reconsider outsourcing to Rainbow Finance. Administration should be efficient, not an interrogation. I have already qualified elsewhere with a store that knows how to treat its clients fairly. You’ve lost not only my trust but my future business, both in cash purchases and credit applications. Reading all the reviews too, from wrong debit dates and so on has confirmed that maybe its a good thing Rainbow finance has done what they have done, I am glad to be out of this lion's den. And also your own staff at house and home work so well and efficiently and just like that they are lumped along with the hellhole that is Rainbow Finance.
0 replies
17 months ago
Old Mutual outsources their work and I am appalled
Old Mutual has outsourced the finalising of a late family member's estate to Legatus. They have ********** reviews and there as no correspondence about this before, They are massively delayed, poor communication and there is nothing reassuring about this, Be careful when signing up with Old Mutual for anything, It looks like if you are not a multi millionaire they will outsource to unknown businesses to do this important work. Drop them as soon as you can, I am bewildered at how they outsource to organisations like this and think sending a lone email to inform you is ok. Rabid behaviour
333 replies
Review Distribution
5 Star
3 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (85.71428571428571%)