BK
Bertha K
Active since Jun 2011
37
Reviews
0
Industries
Reviews
37 reviews10 months ago
Crocs online store ****
Online store ****. Be careful purchasing from the crocs.co.za online store (https://www.crocssa.co.za/). I wanted specific crocs not available in their shop. On the online store the price says R499 - I add this to my basket. When I reach the checkout - I pay for the basket, it was R4099 or something like that. When I get back to my profile - to my surprise my basket has 5 items instead of the 7 that I added. At first I just thought, stock ran out maybe on checkout. Until I noticed, they actually charged me the full amount anyway. How then, when I check the basked - the items have changed prices. They are no longer R499 but they are now R899. So while I am processing my credit card - they update the basket - remove items, hike up the price of the remaining items to make R4k. If you actually add up the new basket its R4400 - an extra 400, the the basket does not even add up to what I paid. I contact their customer support and she says: "Sometimes the sale ends even when items are already in your basket" -- whaaat? I go to their website this morning - the sale is still on. So it mysteriously ended while my items were in the checkout basket, but is back up again today? And upon it ending - they just decided what to take out of my basket so the total amount I have already paid adds up, removing items from my basket. I paid for 7 items and got 5. Just a **** -- and this sale is still on.
0 replies
13 months ago
The Virgin Active Discount ****
So in January I went to Virgin Active to create a membership. They told me they are running a special where you get 75% off the monthly membership. I thought, this is a great deal. I will take it. So month 1 after joining, they charge me the full amount R3400 - I am surprised, shocked I say to them. Hey guys, you have over charged me. This is after they debit my account, they say it was a mistake and happened to many other people. They will process me my refund. I say - the amount of time it takes to deal with your customer support, I will just reverse the debit order and then come pay at the branch. So February is sorted, come March they charge me again the full amount of R3400, again I call them shocked. What is going on, they say its a mistake - I should pay R850 they will sort it out. I go to the bank reverse the debit order pay the R850. But my gym membership is still locked, I cannot access the gym. I say - what is going on, I call their help-center. Now they say - I did not download the app, so I don't get the discount. Or I reversed a debit order now I don't qualify for the discount - like really. Did they just want me to keep paying the full amount? I say - you know what keep your gym membership, if you will not hold to your end of the deal and offer me the discount you promised, which is the whole reason why I even joined the gym in the first place, then I dont need this membership. Cancel it. They say - I must now pay R12k for cancelling a membership, they have been overcharging me for and I acted within my rights to protect my account. I said to them, good luck getting R12k from me, I am pretty much am a rockstar at reversing debit orders now.
0 replies
22 months ago
Telkom tactics to overcharge you with penalties and extras tripples bill
I opened a Telkom month-on-month SIM contract last year, because the data deals were good and made sense. The bill was supposed to be R159 per month. In March I changed banks, and could not get to Telkom to update the debit order details. I thought someone from Telkom would call me, but they dont call you AT ALL. They were hounding me to open the account, never missed a call. But you miss a payment and you do not even get an SMS. I had no idea how to actually update my banking details. Their customer service number kept taking me to a place where I must download an app, a WhatsApp app -- like all I wanted was to talk to someone to update my details, but no help. However they manage to keep charging a "CLOSED" bank account, charge you extra for the fact that the payment bounced, charge you penalties. When I finally got hold of someone -- they handed my account over and I must pay R1300 for a R159 contract, all the extras are charges they just ADD on top. Then it made sense why they DONT call you, dont SMS you to try and resolve this -- they just keep adding to your bill. Madness. I want this account like GONE, forever. How can the amount I owe you be more that 3X my actual agreed on instalment? This should not be allowed. And by now I cant even use the card - it is not working, but every month they pile on another R500 to the bill.
0 replies
26 months ago
The best experience
I write few POSITIVE reviews, but when the service is this great, you have to share it just like you share the negative reviews. I loved my FlySafair experience, the check in was smooth -- I loved the WhatsApp messages, boarding pass . . . I mean, these guys are doing great. Amazing service, amazing experience.
0 replies
26 months ago
Most useless bank ever
Nedbank must be the most useless bank ever. Really I am tired of their antics. Imagine having a perfectly healthy bank balance but not being able to use your card because your card would get declined for no reason whatsoever. When you call customer support, the lady says she sees nothing wrong so I must take my time and go to a branch, where I will queue and waste even more time to find out why, I cannot use my own money. So when you are out for dinner or at a shop and you tap your card you basically have to hold your breath because you never really know if it will go through or not. Its not the first time, the last time my card was just blocked because of a suspicious transaction, calling their help-center would not resolve it and again, I had to walk and queue at the bank. In 2024, I must walk to the bank. I am a busy business person, my man-hour is worth a lot --- but I must waste it with Nedbank. When I do change banks, Nedbank can check all my complaints on HelloPeter to find out why, honestly their complaints are surpassing insurance companies now.
0 replies
33 months ago
Telkom Cancels My Fibre Order, but decides not to inform me
I know Telkom does not really care about doing business anymore but this is as low as it gets. I place an order for Fibre with them, then they cancel it same day, but they keep calling telling me they are coming, then even called me to ask for my proof of residence, saying its a new requirement. Three weeks later, when they run out of excuses why they have not arrived to install my fibre, they finally admit - my order had been cancelled from day 1. They just thought it would be fun to keep me waiting, give me order numbers and keep telling me they are on their way and I should not worry until at least after 14 working days. All this time, I could have called someone else, and probably would have had my fibre by now. If you cancel someone's order, is it too much trouble to at least even send them a cancellation email or something, or at least let your agents tell me that, with all my follow up calls. Do they not see on their "system" this order is cancelled, every-time I call to follow up? Why do they keep telling me, its coming . . . .
0 replies
34 months ago
Nedbank Tollgate Fees - What are the banking fees for, If I must pay for everything I do on your app?
Jeez, R120 service fee for purchasing electricity on your online banking? This is something you should make very clear BEFORE - I actually purchase on your website, not AFTER - I realise only 75% of my money is actually going towards my purchase. This is after you charge for every proof of payment I request, bank statements and what I am paying banking fees for? I think its time to move banks, you are completely ridiculous, I cannot use any of your services without paying for it like a tool-gate, but I still have monthly banking fees.
0 replies
35 months ago
Two weeks and still waiting for my order
I think these guys should not be in the online order business at all. I used to think their orders took long back when they would take over a week to deliver, but now it has been two weeks and they are just quiet. I mean, they are not dropshipping, they have warehouses here in the country - why cant they just deliver their orders? This is not rocket science.
0 replies
37 months ago
Nedbank Outdated Systems needs Improvement
Nedbank please update your personal information and stop making it our problem that your systems are outdated. I had my bank card locked, due to a suspicious online transaction. That is ok, and expected and a way to protect the card from fraud. So I get an SMS asking me to call fraud division to confirm the transaction, which I do. When I call fraud division, I get an Indian lady. I tell her, this transaction is legitimate, I approved it. But she says I must confirm my details, which I do. Then she asks me what is my P.O. Box number? I say, what P.O. Box? I don't have one. So she says, I failed the verification questions my card will remain locked. I am just surprised at this indian lady, she says I need to go to the branch to verify myself. I am a busy business person, I do not have time to go to the branch every-time they lock my card. On average I do a lot of online transactions, because I am in the software space, it was the second time in one week they blocked my card. Imagine having to visit the branch twice a week, as busy as I am. Because I need the card, I have no option but to go to the branch, which I do. After they release my card, I ask the teller --- what is my P.O. Box, because I never supplied any P.O. Box to Nedbank when I opened my business account, the answer shocked me, I nearly fell out of my chair. It turns out, when I opened my business account in 2017, Nedbank decided to import information from my personal Nedbank account that I closed in 2008. Now every time I am verifying my details, they are asking me to verify addresses from 2004, not the address I actually gave them in 2017 when I opened my account. What kind of madness is that? So what they are telling me is, when I closed my personal account in 2008, they did not delete my personal information. They kept it, and expect me to be able to verify with that information in 2023? does that make any sense? If this keeps happening, I will honestly close my business account and use another bank.
0 replies
39 months ago
Endless Spam Calls Breaking The Law
I want to report this company from making spam calls. The law does not allow companies to call people randomly for marketing without getting their explicit permission. I have tried everything to block all spam numbers, but they are using new numbers everyday. When I asked the agent, where did you get my number from "all they can tell you is" - we got it from Consumer Database. They need to be able to tell me where they got my number from, saying consumer database is simply not enough. When I tell them to stop calling me, all they do is recycle my number and tomorrow I get a call again from them. The law needs to act here, these big companies do not even try to abide by the rules, because no one is holding them accountable, they just break the law with impunity. What is the point of having a POPI act, if no one is actually going to abide by it. Then when they are done, they just sell your details down the line to the next business. And of course I am not going to give you my number again, so you can continue to spam me.
132 replies
Review Distribution
5 Star
5 (13.513513513513514%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (13.513513513513514%)
1 Star
27 (72.97297297297297%)