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Thomas D
Active since Jun 2011
9
Reviews
0
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Reviews
9 reviews21 months ago
Is Anyone There? The Customer Service Black Hole at FNB
I am writing to express my dissatisfaction with the service I have received from FNB regarding my business account overdraft facility application. The experience has been frustrating and has left me questioning the bank's commitment to its customers. I first submitted my application on 4th April this year. Shortly after, I received an email acknowledging the receipt of my application and informing me that a business banker would be in touch shortly to assist with the process. Weeks passed, then months, and nobody contacted me. Attempting to check the progress of my application, I logged into my profile multiple times, hoping to find some communication or status update. Unfortunately, there was nothing. Finally, on 3rd July, I decided to contact the bank telephonically. FNB makes it exceedingly difficult to speak to an actual human, as they continuously direct you towards self-help channels like their app or website. After much persistence, I managed to speak to a human representative who apologised for the lack of contact. He reviewed my profile and noted that my type of account required handling by my local business banker. He assured me that he would relay the message and that they would contact me shortly. Again, weeks went by without any contact from FNB. On 18th July, I was forced to call again and go through the same tedious process with a new representative. Once more, I was promised that my local business banker would contact me. This time, I insisted that they call my business banker while I waited, but there was no answer. I was assured that they would continue trying and that I would receive a follow-up call the next morning to ensure I had been assisted, and if not, they would escalate the issue. By now, it should come as no surprise that FNB failed to follow up yet again. This experience has been incredibly frustrating and has demonstrated a significant lack of customer service and follow-through on the part of FNB. I am now considering switching to a bank that not only asks, "How can we help you?" but also has a genuinely customer-centric attitude. FNB's repeated failures to provide the promised assistance have left me feeling undervalued and ignored. I hope FNB takes this feedback seriously and improves their customer service processes to prevent others from experiencing similar frustrations.
56 replies
21 months ago
Pain relief after many years
I was referred to Dr Patel after years of struggling with a lesion on my tongue that I had already had two very painful operation on to try to remove and it just kept coming back. Dr Patel took a very different approach to my problem, he systematically worked through potential causes and came up with an almost immediate method to bring me relief from pain. His interventions were brilliant yet far less painful and invasive than anything I have tried before and for the first time in years I am virtually pain free. I can highly recommend Dr Patel.
0 replies
21 months ago
Great service and quality parts
I took my Jeep Renegade in for a full front brake replacement. The service was incredible and I could not be more pleased with the result. And the best part is that the price was equally amazing. Top Marks, I will be back for future needs.
0 replies
21 months ago
Great sales assistance
Went to Trac Mac in Wynberg to get batteries for a scooter and motorcycle. Friendly and knowledgeable staff. I would always recommend them for parts.
0 replies
36 months ago
Good at Sales, Bad at Providing Service
We have not been able to use our telephone line for weeks. Huge has sent out technicians but they cannot resolve the issue that seems to be with sub-standard hardware. I have emailed and called repeatedly but they don't even bother to respond or return my calls. It took me weeks just to get them to send me a copy of my contract. Now they refuse to let us cancel our contract even though the phones are still not working. STAY FAR AWAY FROM THIS COMPANY
53 replies
49 months ago
Broken Promises
To anybody considering FNB for home loans, I have been on the phone with them for over 60mins this morning to try and resolve the application for my nominated account that I sent them two weeks ago already. Do not believe these guys when they tell you that something will take no more than 5-7 working days. I need a bank that can make good on its promises. ☹️👎
74 replies
51 months ago
Business travellers beware - flight change needs to dealt with
I am at my absolute wits with Travelstart. We are two business travellers who urgently need to change our flight dates due to current travel restrictions that only allow us to be in our destination country for a maximum of 5 days. I have been attempting to make this change with Travelstart since 12 January more than 3 weeks ago. I have used every possible means available to me including whatssapp, email, facebook messenger and the online change request forms on the webiste. The only feedback I received from Travelstart states that they have already assisted me and that an amended quote was sent on 03 February. No such quote can be found anywhere in my email or junkmail? This company makes it near impossible to contact them or have a conversation with an actual human about you needs. Instead you get dozens of automated responses from email addresses that you cannot respond to in turn. At this rate almost a month later and still no help from Travelstart we will either miss our trip or need to rebook a new flight through somebody else.
53 replies
55 months ago
Deceased Estate - cutting of next of kin
I called vodacom today to ask for assistance with transferring my mother's SIM and phone number to her name after my father passed away. I was informed that they will be flagging the account as a Deceased Estate and that she will no longer be able to make any calls for a period until the Deceased Estate admin has been resolved. Surely this is no way to treat your client after they have suffered such a loss? Taking away their only form of communication during this time.
159 replies
71 months ago
Order delayed by a month, no communication
I am so disappointed in Yuppiechef today, after having had nothing but great experience with them in the past I have had to cancel an order that I placed with them a month ago and I have still not received. This is the first time I have had to engage with Yuppie Chef's customer services and sadly my experience has been very dissapointing. I appreciate that we are all currently working under very difficult circumstances adapting to lockdown regulations however I still expect good customer service and feedback when I have an issue with an online order that just requires communication. I have repeatedly stressed the importance of informing me of potential delays with my order to enable my to make alterantive temporary arrangements and every passing week I end up having to contact Yuppiechef only to be told a new date. At no point do they make a note on my account, keeping record of previous requests. Instead every email, phone call or online chat is like starting over. Today I gave up, I have no choice but to request a refund and start over somewhere else.
210 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)