Lance N

Active since Jun 2011

Reviews

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Reviews

18 reviews

Hyundai Heidelberg

9 months ago

Lizelle and the work...

Lizelle and the workshop delivered excellent service and friendly service fixing my vehicle 1st time right

0 replies

AutoCity Group

13 months ago

I had extremely fant...

I had extremely fantastic experience and service from Shameel

0 replies

MTN South Africa

17 months ago

We are trying to get a cellphone repaired or replaced due to an accident but the agents are coming up with stories saying it's not covered but at first they said it's fully covered and will be replaced in unrepairable to the value of R11000

We are trying to get a cellphone repaired or replaced due to an accident but the agents are coming up with stories saying it's not covered but at first they said it's fully covered and will be replaced in unrepairable to the value of R11000. Please assist

0 replies

Vodacom

23 months ago

Pathetic service,after service and client service

After having problems with a brand new phone they told me that they will cancel our contract instead of giving us a new phone, we were told to go to the store to purchase this new phone only to find the cancellation has hurt our credit score and approaching them they say it's not them and the usual runaround. Then we were told we would get money back between 5-7 working days and on the 8th day still no payment obtained. Very pathetic practice and services from the countries leading cellular network.

2 replies

Vodacom

23 months ago

A very Poor and terrible experience from Vodacom

Short of story! We purchased a contract through Vodacom Springs Mall, credit score good. Had phone 122 days and it started loosing connection of Wi-Fi, also finger print reader not working. Took it to Springs Mall Vodacom they said must book in and leave for 21 working days. Its too difficult without a phone so I wrote to Vodacom customer care and through the lady *****do Mkhithika (Noni) Executive Client Liaison Officer Chief Executive Office Address: 2nd Floor Commercial Park, Midrand 1685 www.vodacom.co.za She sent me a loan phone and due to a bit of time and setting up the phone she sent it came up with the same issues. It was a Honor X6 4g ram and 64GB mem where as mine was a Honor X7b 256 GB storage, 12 GB RAM. So with the X6 doing the same thing as my phone I asked the lady Noni from Vodacom to help me either get a new phone or cancel the contract. She said while trying she can't reverse the contract or do an upgrade but she must cancel the contract and I can go get another contract the same day at 15;00 and so my wife and I went to Springs Mall Vodacom and app**** for a new contract for the Vivo V30E 5G 512GB and we will get an Air-fryer as part of the deal. To our disappointment we were told by Mandla the salesman that we cannot get the Vivo V30E but must choose a lower spec phone because doing the credit vetting it now shows we have a bad rating which has brought my wife's credit score done and this is what has made me so disappointed, they simply shrug their shoulders and say we cancelled your contract and that's it. What about my wife's credit score and trying harder to rectify the issue or are they happy to loose another customer? The premium of that specific phone would bring them another R699 plus in their pockets for 3 years and that is R25164 or is it just another loss of clients??? I would have app**** to get a watch that goes well with the Vivo which is more money for Vodacom but truly speaking I think they don't need it. I would like Vodacom to rectify my wife's credit score and also give us the phone, Air fryer and watch at a very good discounted price for the stress they have put us through.

2 replies

Honor South Africa

24 months ago

Very poor service and phone!

Today to you. Honor X7b 256G With a lot of dismay, I write this mail to you with regards to the above-mentioned cell phone. I was extremely happy with the phone and had no problems. I have however started having issues with the Wi-Fi signals. My wife has a Vivo and no Wi-Fi issues, my son has a Samsung, my mother has 2 phones an old Huawei and also a Vivo and no Wi-Fi issues with those phones. I have to be 3 feet away from the router for it to pick up signal, if I walk away from the router I loose wi-fi so what is the point of this function if it does not work. I want it resolved. It has come to this point I took the phone to Vodacom to have it inspected and they tell me that I must leave the phone so that they can send it away and approx. 3 weeks I will be without a phone of which is a very difficult decision because my business is I need a phone every day for work in taking calls, sending mails and photos. They have no decent phone to loan me as long as my phone is in for the so-called repairs. I have had this phone for 122 days as per the device and the phone states I have 592 days of warranty. The issue is I am very unhappy with the service of Vodacom and this phone. I would like to know what do I do from this day onwards. It is getting worse by the day. I want to give back this phone back or my contract cancelled at Vodacom due to this issue. I am getting Vodacom and Hello Peter involved to get to the bottom of this. If I do not get good enough feedback I will be taking matters to the newspapers. This is unacceptable and I want the correct thing to transpire. I want either a new phone or cancel my contract with no strings attached. I will not accept the same phone I want a better phone and I think my request is not without substance and I would appreciate it that it will be sorted out at the quickest available time(NOT WEEKS OR MONTHS) BUT ASAP.

0 replies

Vumatel

44 months ago

Poor service delivery and inferior materials

We had an internet installed a few months ago and all was well but we failed to make a debit order payment. After doing an EFT we got them to reconnect the account. Seeing that we had paid we waited for the reconnection and it never happened. After phoning and speaking to an agent at Axxess who are the ISP providers they mentioned that the line might take a few minutes to get up but after hours I phoned in again and was told they would arrange a technician to come check what happened. A few days later a technician came around 2 hours after their 14:30 appointment! He started checking and found a few faults in the line! He bypassed the faults and the line was still not working! He told me that the best would be to replace the line! In other words a new installation must be done. Today the 15/12/2022 I received an email saying that the company who is contracted to Vumatel with installations in our area was instructed to install a new installation at a cost of R1725.00 and I must first pay the amount before they send someone to fit a new line? These people from PPI GROUP, Lerato Sereo/ Coordinator. Her contact details are ***, leratos@p***roup.come.za. I feel that if the installation was done with good and decent materials this would not have happened and now they want me to pay for their junk they installed. Their technician who came and tried to repair the fault said the line was not good quality. I would like them to come and redo their installation at their own cost.

1 reply

Camp Master

45 months ago

Pathetic quality

A few weeks ago I had purchased a gazebo from game and as the weather would be so unpredictable it came up and literally damaged the frame and tore the sail. Firstly the quality of Camp Master Product is pathetic and secondly it took days for someone to get back to me and eventually I managed to get refunded.

0 replies

MTN South Africa

45 months ago

Very poor service from MTN AND DSV

I have a bad experience with the DSV courier company and MTN the service provider, I had obtained a cellphone contract and the first time the delivery guy came to deliver the parcel the " Fingerprint reader " could not read my thumb print and he said it was not the first customer and he also had people giving back and cancelling their order due to this issue. The DSV courier company said they would reschedule a delivery and a week later the same driver came and once again 4 times trying we could not get the reader to read my finger prints. I contacted the MTN and DSV call centers and they both told me it was each others problems and that they were just trying to shift the blame. I managed to get hold of a lady at Mtn she told me that she will look into it and get back to me. After a few minutes she came back to me and said that the protocol is to be checked by the finger print reader and if it cant be done the phone will be returned to MTN. This made me furious and the DSV delivery guy actually phoned from his phone and told them I had locked the gate and that he cannot get out until DSV and MTN comes up with a better solution. It was not 5 minutes and someone from the call center at DSV phoned the driver and told him to do a manual delivery. I signed my Invoice and that was it. I was given a copy of the receipt but no physical contract has been given to me till today. I am very disappointing in the service delivery of MTN AND DSV. This is what happened further and its not sorted out!!!!! I was contacted by the agent after applying for a cellphone contract with MTN and the agent took my details etc and according to her if I am not happy with the cellphone I can return it within 7 days and yesterday being the 10/11/2022, 6 days after I received my phone, a Huawei Nova 10 Pro, I sent an email to MTN asking for the return policy to be taken into consideration and that I would want a new phone as this phone is not what I want and it has had a few minor issues switching off by itself and also switching my data off. I got a reply from the customer center telling me to take it in to the nearest store and they will have a look at it and send it in for a check before anything can be done about it. Now that was not mentioned when applying for the contract and I ask to go and listen to the person who spoke to me. I find this very disturbing because I use my phone for business purposes and rely on a good phone as I use it as a mini computer. What must I do if I send my phone into a center and wait for some person to come back to me and tell me they cannot find a fault???? Unacceptable I want a phone with the same specs in either a Samsung or Apple and that is the bottom line. My work is of that nature I write a lot of emails, I take plenty photos of clients vehicles and faults and I do a lot of planning so its not fair that I must pay such a installment every month just to battle with a phone. Please try and find a solution to this problem. I am told to go through the channels accordingly before I go to the news papers and social media and expose the poor customer service.

0 replies

Innovation Group

63 months ago

REFUSAL TO PAY OUT WHAT IS DUE

I HAVE REPAIRED A CLIENTS VEHICLE AND AFTER GETTING A CLAIM NUMBER,DOING ALL THE WORK, GETTING THE CUSTOMER TO PAY HIS SHARE WHICH WAS R14K AND THEN GIVING THE CLIENT THE VEHICLE,i SUBMITTED MY CLAIM! AFTER A FEW DAYS I CALLED IN JUST FOR THEM TO TELL ME THE CLAIM IS REJECTED BECAUSE I NEVER GOT A AUTHORIZATION LETTER! THIS IS NORMALLY FORWARDED TO ME WITHIN A FEW DAYS AFTER GETTING MY CLAIM NUMBER.UNFORTUNATELY WE WERE IN THE PROCESS OF MOVING PREMISES IN THE TIME OF ALL THE REPAIRS AND HENCE DID NOT GET BACK TO THEM AS WE WOULD HAVE LIKE TO. THE CLIENT HAD PAID HIS SHARE AND WE LET THE VEHICLE GO. AFTER NUMEROUS CALLS AND EVEN ASKING THE MANAGER(MR GIOVANNI REDDY) TO CALL OR EVEN SEND ME NOTICE OF THE CLAIM BEING REJECTED THEY HAVE NOT DONE SO. FROM THE 05/05/2021, 10/05/2021,12/05/2021,17/05/2021 THIS DAY THEY KEPT ME ON THE PHONE FOR 1HR 12MIN AND 52 SECONDS AND STILL NO MANAGER OR EMAIL TO TELL ME MY CLAIM IS REJECTED. THEY ALSO USED AN EXCUSE OF THEY PUT IT ON HOLD BECAUSE THEY NEVER GOT A DIAGNOSTIC LOG BUT THE PROBLEM WAS MECHANICAL AND NOT ELECTRICAL. THEREFOR THE FAULT WOULD NOT REFLECT ELECTRICALLY. ON THE 31/05/2021 I PHONED AND WANTED TO SPEAK TO MR GIOVANNI REDDY AND WERE KEPT ON THE PHONE OVER 15 MINUTES AND IN THAT TIME NO ONE CAME BACK TO ME. I HAVE DONE WORK PREVIOUSLY FOR INNOVATION GROUP AND I MUST SAY THIS IS THE WORST POSSIBLE SERVICE I HAVE EXPERIENCE,THEY ARE REFUSING TO PAY OUT MY CLAIM OF R10000.00 BASED ON THEIR ARGUMENTATION I NEVER GOT THE AUTHORIZATION NUMBER AND THEN THE DIAGNOSTIC LOG WAS NOT SENT THROUGH AND IT SEEMS THEY ARE PLAYING GAMES AND DON'T WANT TO PAY OUT MY CLAIM. MY CLAIM NUMBER IS 511884 I GOT ON THE 02/05/2021 FOR MY CLIENT MR JOSEPH MOAGI WITH A JETTA 1.4TFSI 2010 REG NUMBER HBM797MP.

1 reply

Review Distribution

5 Star

2 (11.1%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

7 (38.9%)

1 Star

9 (50%)

Lance N

Reviews

Lizelle and the work...

I had extremely fant...

We are trying to get a cellphone repaired or replaced due to an accident but the agents are coming up with stories saying it's not covered but at first they said it's fully covered and will be replaced in unrepairable to the value of R11000

Pathetic service,after service and client service

A very Poor and terrible experience from Vodacom

Very poor service and phone!

Poor service delivery and inferior materials

Pathetic quality

Very poor service from MTN AND DSV

REFUSAL TO PAY OUT WHAT IS DUE

Review Distribution

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