DG
Dirk G
Active since Jun 2011
14
Reviews
0
Industries
Reviews
14 reviews21 months ago
supersport schools platform buffering.
This stream platform is unwatchable. You shouldn't advertise a streaming platform if you cant afford the hardware to support it. I feel sorry for the sponsors that are getting the negative exposure.
0 replies
21 months ago
Assisted with resolving SABC payment
Very happy with the service I got from Noma.
0 replies
23 months ago
Fees surprise for your clients customers!
I'm getting annoyed by these additional charges whenever my credit card is used for a service that partners with AddPay. As far as I can make out, the service provider uses an Addpay point of sale system (like a yoco machine or bank handheld card reader). Unlike other providers that bill the vendor for the transaction fees, AddPay allows vendors to charge the purchaser. So for example, if I go to a pub and buy drinks for R115...I get charged a few days later for an additional R27. And all I see on the credit card is addpay aggregator ...so it's very difficult to tie that back to the original trasaction. Firstly I feel the fees are very high, but I'm also amazed that it is not mandatory for the vendor to mention that you will be charged an additional fee. That has certainly not been the case for me. I'm doing my best to avoid vendors that leave the fees to me...but as mentioned it's not that easy to identify who they are. Addpay, please ask you clients to make these charges clear to their clients.
0 replies
23 months ago
Location sharing required
Just watched my wife trying to capture a payment. After slowly working through the detail, she is presented with a screen that insists that she changes her settings to ensure her location is sent…seriously fnb! If you don’t share location you must start a fresh! Developers you are going to have users that are in their latter years that don’t even know what you are talking about…how do you expect them to use this? Enjoy your 1 star rating for this user unfriendly experience.
0 replies
27 months ago
Support...I can't get in touch!
I find it incredibly difficult to contact Discovery Bank for support. Unlike the insurance and health services the Bank does not provide basic support through Whatsapp. I managed to log a support call eventually regarding an incorrect vitality money status, and now it is very difficult to follow up/escalate ...while I wait my rewards are in a lower bracket. So here's some feedback: 1) the call centre extention maze to get to a consultant that can answer vitality money queries still eludes me...so I choose random options until I find one that says please hold for the next available consultant (I guarentee I'm not the only customer doing this). 2) in app verification is not 'in app'...if you have the app open and the consultant send a verification you will only find it under notifications, without an accept option...you need to close the app and then reopen ...at which point you'll see an accept option on the splash screen. 3) your sending of a sms to main device gets through 50% of the time only. 4) I've dealt with 2 consultants that put me on hold for ages and then cut the call, send me to the review this call section...I'm afraid both got a 1 start rating... If you are on the Discovery Bank support team and you have read this far, please tend to my support ticket regarding Vitality money. Thanks
58 replies
48 months ago
MiWay and POPIA
Does MiWay have a different interpretation of POPIA to the rest of us? I understood that if a company acquired your details before POPIA (and I'm not sure how you ever got that consent from me), then they had one attempt to call me to get me to opt in, failing that they need remove my details. I still get many unwanted direct marketing attempts from MiWay...there is clearly no concern for the POPI act.
134 replies
50 months ago
TI Mobile sim activation impossible.
I feel I have been very patient this time, but am now finally resorting to hellopeter to get some level of escalation. I have a premium fibre package through Telkom, it's been up and running since January. With this package, one gets a TI mobile sim with 3GB of data per month. Amazingly this is not supplied with the rest of the hardware that is couriered, you must collect it in the store...why? I went to pick one up, the consultants had no idea how to provide the sim to me, but eventually did, assuring me that it'll be active the next day. Well it was not. Telephonic support is impossible for a TI mobile sim: Fibre dept says speak to Mobile, Mobile say speak to Landline, etc. So I've been in to the branch twice now to give fingerprints and I'm no closer to having a working solution. Courtney Louw was helpful at first but has now started ignoring my email requests for a progress update. Apparently it has been with an IT technician for 2 weeks. This is a paid for service Telkom, why can you not get it working?
208 replies
52 months ago
Complicated Fitness Gear Benefit.
Discovery Vitality are marketing the up to 75% off active gear as a great benefit but it is, in my opinion, not...it is far too complicated. The call centre doesn't understand it, the total sports and sportsmanswarehouse staff don't understand it...and after reading the tutorial and other material very carefully, I was also mislead. The tutorial goes to great lengths to indicate what combinations of items can be bought to qualify for the maximum benefit. What they conveniently do not make clear, is that even if you get this combination correct, the 75% discount will only apply to the first item. For the next items, your 25% discount (earned weekly through fitness goals) falls away. So be warned, don't arrive at the till with 2 pairs of shoes and two nike performance gear items, thinking you understand the tutorial...it'll end in a frustrated queue behind you, a teller that is confused and 30min on the phone with the discovery call centre escalating to a manager and then cutting you off. I really tried to understand and use this benefit Discovery, but it ended up being an embarrassment. If you have to reduce the benefit year on year, just do so, but keep it simple, don't try make me think I'm getting a better deal than the previous year, only to find out in the wash that it is not as good as you make it out to be.
212 replies
56 months ago
I'd avoid Kobe Plumstead
I just ordered a buy one get one free item through UberEats from Kobe Sushi Plumstead. They refused to honour the free part of the deal, because according to them, the item needs to say "get one free" in the item name. So somewhere there has been a mix up between them and UberEats and I end up missing out...despite selecting the item from the correct area on the menu. This review however is to point out that my wife who collected the order was so grossed out by the appearance of the restaurant, that she couldn't eat the food. (should have taken a delivery rather, so as not to see the state of the place!) The manager was also impossible to reason with...so if the food looks affordably priced, you know why. I'll never order from these guys again...and will warn others too. That should hurt more than the 8 pieces of sushi that they cheated me out of.
0 replies
61 months ago
Discover Miles discount not working
Discovery offer a discount on miles-based purchases of 5% per service that you subscribe to. Despite having and active discovery insure account, this is not reflected on my app (although my points are reflected on a weekly basis and rewards therefore are issued). My discounts are therefore 5% less than they should be. I reported this to Discovery Bank initially on 8 Feb 2021. It has been 'escalated' on numerous occasions. Apparently Discovery Bank is waiting for feedback from Discovery Insure. I am a Discovery fan and give credit for the many things they are doing well...but to leave you customer with out a resolution for 10 week and no evidence that there is progress, is worth a complant. I'm resorting to Hello Peter because the official channels are not producing results.
106 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
10 (71.42857142857143%)