WT
Werner T
Active since Jun 2011
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Ramp up the bill
I had the same PSA test done frequently as per my request. I have always paid with card, but recently found that my Medical Aid do cover a number of tests per year. I therefor decided to have the test submitted to the medical aid this time. The medical aid paid for the PSA, but this time a 'Free PSA' test was added to the bill. I tried mailing the callcentre@lancet.co.za and wecare@lancet.co.za, to resolve the issue, but got no response. Next I went to the place where I had the test done. They printed out the form and agreed that only the PSA test was requested and not the 'Free PSA'. They then informed me that there is nothing they can do and that I have to take it up with accounts. I had to mail about 4 time before I received a response. The response was "Please be advised that the tests billed are not duplicated and are a component of group testing". My query was never around double billing, but an extra item added to the bill which the medical aid does not want to pay. I then decided to phone the number for the accounts department and asked to speak the the person who rep**** to my mail. The Agent indicated that he did not know the person. I then asked to be assisted with my query. After explaining my issue, the agent rep**** that this is normal, as they sometimes add test to "Ramp up the bill" as they don't do just one test. I again explained that I had this done before and the previous time I only paid for the 'PSA' only. The Agent then explained that if I wanted the item reversed I would have to ask the doctor to send a letter that they can remove the item from the bill. I thne explained again that I already sent them the form from the doctor only asking for the PSA test only. After this, he started reading my mails, and said he needed to discuss this with the person that rep**** to my mail. I stayed on the line whie being put on hold for over 15 minutes without the person returning to me. I have left my phone number in the mails, and you have my number on your system. Nobody has also bothered to phone me back. I am really disappointed in the treatment received from all areas. My question would also be, is it legal to just add tests to "Ramp up the bill"?
106 replies
15 months ago
Thato Mphahlele was ...
Thato Mphahlele was very friendly and efficient.
53 replies
41 months ago
Excellent
We don't use Geewiz often, but everytime we have it has been a great experience. This has been the case again with our recent purchase!
0 replies
41 months ago
Best for online shopping
After online experiences with your competitors over the last couple of weeks, I will rather do my shopping online with you! There were some glitches, but they were rectified by you without us having even realising there was an issue.
0 replies
41 months ago
Rude and Bad service
Not only do they not respond to online or email queries, when you evetually get through on the phone (after about 30 minutes), they just throw down the phone on you!
0 replies
41 months ago
Don't do online shopping at Makro
Hi It has now been almost 2 weeks since we purchased our product online. The promised delivery was 2 to 5 days. As long as you use dpd laser as your courier company, I will not recommend anyone use you for online shopping. Not only do they not respond to queries logged, they also threw the phone down on you when you eventually get through. The reason for rating you on this, is because everytme we follow up on the purchase, you just have a handsoff attitude of "It is with the courier company". In busy times this time of the year, your opposition actually improved on their delivery promises and even delivers on weekends.
132 replies
93 months ago
No Response/Feedback to queries
Hi May I please have an email address to which I can escalate a complaint. ********** and ********** have not responded to any of my mails for the past 2 weeks.
159 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)