CY
Carin Yorke-Hart
Active since Jul 2011
8
Reviews
0
Industries
Reviews
8 reviews29 months ago
No happiness with Dial Direct
I have been having problems with Dial Direct for quite some time now. In March an assessor was sent to my property. He assessed the problem incorrectly and Dial Direct rejected the claim. This caused a lot of trauma, more damage to my property and a lot of money. To cut a very long story short, I contacted them again around September. I was abroad but got a plumber in to do the leak detection and fixing of burst pipes at my own cost. I still had no communication and then decided to bite the bullet and call the call cntre. Up to this stage I was dealing directly with a person called Edward Nkwana. I was told it would be escalated and I was called by Ryan Kisten, who is apparently Edward's superior. I insisted on a new assessment. This also took far too long. When he came I was told that the assessment would be sent to Dial Direct the next day. I have still had no word from them. The last email was 18 November. I emailed both Edward and Ryan Kisten yesterday and just got OUT OF OFFICE replies. Meanwhile the property is standing empty as the damage is so severe I cannot think of getting a tenant. Builder's holidays are fast approaching and then I'm in even more trouble. They are playing hard to get and I'm wondering if the company is in trouble.
432 replies
33 months ago
Worst telephonic service ever
Well today I've received the worst service ever. I'm going abroad and need FOREX. I phoned what I thought was a branch. After 10 minutes, I could still not get any information. I was transferred to one department to another and had to go through several prompts each time. All I want to know, is do you have EUROS available or must I order. Seriously. I'm very disappointed.
240 replies
47 months ago
FROGFOOT needs to dive deep
I would not suggest this Fibre to anyone that need internet. It works very intermittently and coupled to Eskom outages, it's a nightmare. Dive deep and disappear.
134 replies
61 months ago
Dial Direct legal department Tihsa took my money
Dial Direct policy claim reimbur*****t of excess by legal department jhbservice@tihsa.co.za. I have had a very sad experience with dildirect's legal department that is supposed to 'assist' me in claiming an excess back from a third party. After numerous communications with both the company and their legal department I am still waiting for payback of the excess of R5000 which the third party paid on 16 March. I was told by the legal department that it would be paid to me as soon as it was recovered. This incident happened in November last year. After emailing Ashfaaq Pansary on 31 March again requesting help, I have given up.
53 replies
63 months ago
Paid but not received 3 months already
I put in an order (SSO2536) in October 2020 and paid for it at the same time. When I received the order, There was one product short. I was not informed when I ordered that it was out of stock, just told by the person who delivered. I called on 23 October 2020 and sent NUMEROUS emails afterwards but my requests of a refund or delivery of the product was simply ignored. Surely a large business like this can look after their customers and have the common decency to reply and rectify the matter.
0 replies
76 months ago
Stay away wines
Finding the Cellar closed on Monday 27 January 2020 just after 16h00 (not too sure what the operating times are, they all differ) I returned on Tuesday morning 28 January. As I approached, a woman was smoking on the lawn near the entrance. I was NOT approached or acknowledged in any way. I had to ask if they were open. I was told to 'go in' while she finished her cigarette on the lawn. When she decided to join me, she was accompanied by a waft of cigarette smoke... a most disgusting smell. What a way to start a tasting! I was told the price list was on the wall. Upon asking if I could have a price list while tasting, I was told: 'I suppose I can print you one". I was told the price of the tasting : R30 for wine and R30 for the brandy. The wine on taste was one red and one white, priced R50 and R40. The tasting fee was almost the price of the bottle of white. I could just as well bought it 'blind'. The white wine bottle was not full, and I seemed to have been the first taster of the day. I enquired about the Chardonnay but she had no knowledge at all. She told me it was 'lightly oaked" . I asked for how long , I was told : "a short time". On asking again and explaining that I wanted to know how long it was matured in barrels, I was told : "about 3 months".I asked if it was in new or old barrels, I was told :think its old". The red wine was lukewarm and I was poured the dregs of the bottle. Upon asking when the bottle was opened, I was told "some time on the weekend, I was not working". Surely you can open a new bottle in stead of pouring what I received. brandy tasting I was TOLD what I was going to taste, even though there were multiple bottles open and I could have been given a choice. The first luke warm brandy was poured. I tasted. Then I asked for another glass for the next. I was told that it could not be done, she would wash the glass!!! I asked how I could compare if I had only one glass! I even offered to wash the extra 2 glasses for her! Really!!! I bought one bottle of red and one of white as well as a bottle of "Premium Brandy" (not potstill as they were overpriced in my opinion). The tasting fee was not subtracted from the bill, which to me was fine for the brandy but totally silly for the wine. Really, I am not an inexperienced youngster wanting to taste just for kicks. I found this really unacceptable. The woman pouring the wine was inexperienced, had a total non caring attitude and stank of smoke. I really hope this review finds it's way to whoever is in charge of this facility.
0 replies
76 months ago
Walkabout thanks Jodi
Jodi Muller was friendly and forthcoming with all the information. She is an asset for the company! Thanks from Walkabout and me
61 replies
118 months ago
The wheel will turn.... or will it?
<p>It is such a pity I am writing this today, as I was so elated on Friday 22 July after deciding to get a 2014 Accent Hatch from Hyunday East Rand. The service that day was good, but how can I say.... After being PROMISED that the car will be delivered then next Monday, latest Tuesday, I am STILL awaiting my car. To try and get hold of the saleslady, Portia... is an event! After lots of excuses from various people, the manager phoned me on Monday. He said they wanted the car in good order for me, but if there was so much wrong with it that it needs to take this long, I would rather buy a new car elsewhere. He promised Portia will call the same day or early the next morning... nothing, I called her but had to leave a voice message. This is ridiculous... How can I reverse this deal???</p>
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
7 (87.5%)