LB
LIDENE B
Active since Aug 2011
8
Reviews
0
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Reviews
8 reviews25 months ago
CANCELLATION OF CONTRACT - ********L FAILURE BY MTN
PATHETIC SERVICE - REFUSE TO CANCEL CONTRACT AS REQUESTED - MTN HAS NO RESPECT FOR VERY LONG TIME CUSTOMERS. I REQUESTED CANCELLATION OF MY CONTRACT, REQUESTED CALCULATION OF FEE AN THEY REFUSE TO PROVIDE ME WITH THE INFORMATION AND TO RESPOND TO MY EMAIL REQUEST. THIS IS BEEN GOING ON SINCE 8 FEBRUARY 2024, THE CUSTOMER SERVICE IS PATHETIC AND THEIR ACTIONS TO IGNORE A CUSTOMERS REQUEST FOR CANCELLATION IS ******** IN TERMS OF CPA ACT. MTN IS DELIBERATELY FRUSTRATING MY REQUEST FOR CANCELLATION TO GET ME TO KEEP ON PAYING EVERY MONTH. DO NOT RECOMMEND CONTRACTS WITH MTN - ITS A STRUGGLE TO GET IT CANCELLED REGARDLESS MY RIGHT TO DO SO ITO CPA. MTN IS *****ULENT IN DEALING WITH CUSTOMERS RIGHTS. THE MTN STAFF IS UNPROFESSIONAL AND *********** TO RESPOND TO EMAILS. NO COMMUNICATION FROM MTN, POOR SERVICE AND WORST CUSTOMER EXPERIENCE. MTN HAS NO VALUES AND ETHICAL BUSINESS. JUST *********** CUSTOMERS TO MAKE MONEY.
0 replies
35 months ago
Builders fail to comply with their refund policy. POOR SERVICE
Made purchase on 14 April 2023, then Builders reviews to do delivery which made it impossible for me because I am in Pta. I requested a refund, privided bankstatment and copy of ID as they requested. TO DATE, and after nemurous calls and emails to follow up, Leo Green the mnager refuse to make the refund, his patronising stinking attitude is unacceptable. Builders fail to comply with their own refund policy. Builder's manager try everything to not pay me back. Full of excuses and request me to give them proof of payment, I gave them their own RECIEPT from the transaction which they dont accept. This is clearly *****ulent and an attempt to frustrate customers. Builders do not respond to my emails and calls only saying they will call me back which they never did. Manager is unprofessional and rude. Builders fail to provide fair service and do not deliver on their promises and refund policies. Matter will be referred to consumer protection tribunal. I will never again buy any product from Builders.
0 replies
38 months ago
DISCOVERY INSURE - THEY DO NOT PAY OUT VALID CLAIMS BUT YOU MUST PAY PREMIUMS.
SUBMITTED A CLAIM FOR DAMAGES CAUSED TO MY CAR BY A DISCOVERY INSURE CUSTOMER ON 09 AUGUST 2022. GOT DAMAGES QUOTE AND SUBMITTED ALL INFORMATION TO DISCOVERY INSURE, INCLUDING AN EMAIL WRITTEN BY THE PERSON WHO CAUSED THE ACCIDENT, ADMITTING THAT SHE WAS THE SOLE CAUSE OF THE ACCIDENT. AFTER NUMEROUS CALLS AND EMAILS I SENT TO DISCOVERY SINCE AUGUST 2022 TO DATE FEBRUARY 2023, THE CONSULTANT FAILED TO FINALISE THE CLAIM. I SENT FOLLOW UP EMAIL AFTER EMAIL BUT NO ASSISTANCE IS FORTHCOMING. I SENT 3 COMPLAINTS AND NOTHING WAS DONE TO DATE. THE DISCOVERY CLAIMS AND LEGAL DEPARTMENT IS AS ABSOLUTELY USELESS AND PATHETIC. ITS BEEN A TERRIBLE AND VERY FRUSTRATING CUSTOMER EXPERIENCE TO GET A CLAIM DONE AND PAID WITH DICOVERY. THERE ARE NO PROPER COMMUNICATION AND THEY IGNORE MY CALLS AND EMAILS. I GOT VERY UNRPOFESSIONAL AND JUST PLAIN RUDE SERVICE. I STRONGLY DO NOT RECOMMEND DISCOVERY INSURE. THEY COMPLETELY FAILED TO FINALISE THE CLAIMS PROCESSN BUT THEY ARE VERY QUICK FOR YOU TO MAKE PAYMENTS. THE WORST PART IS THE CLAIM IS VERY SIMPLE AND DISCOVERY FAIL TO ATTEND TO IT. IT SEEMS THEY WILL FRUSTRATE THE PROCESS AND NEVER PAY OUT MY CLAIM. WHAT IS THE PURPOSE OF PAYING INSURANCE IF THEY DELIBERATELY DELAY AND REFUSE TO PAY OUT A CLAIM????? I HAVE NO TRUST IN DISCOVERY INSURE. THEY FAILED TO PROVIDE THE COVER THEIR POLICIES PROVIDE THAT YOU ARE PAYING FOR. THIS CLAIM IS CONTINIUING FOR 7 MONTHS AND DISCOVERY CONSULTANTS DID NOT CALL ME ONCE OR REPLY TO MY FOLLOW UP EMAILS. THIS IS DISGUSTING SERVICE.
165 replies
39 months ago
Lockmasters.co.za is Extortionists.
We contacted LOCKMASTERS.CO.ZA to assist to open a y-key locked door at our house in PRETORIA. We requested a quote before hand and they confirmed the call fee. Thereafter, they send Mr. De Wet to the job, he came and unlocked the y-key lock for us. He then demanded that we pay him R3500 immediately and he will not leave before its done. He became this tyran and was very rude and intimidating. The payment amount he demanded for the general y-key lock he opened is exorbitant and rediculous and not what was quoted on the phone. Be warned to NEVER use these people as locksmiths and never let them come to your house. I called them and spoke to James, as per their website contact number, NUMEROUS times to get an invoice, which they refuse to give to date. Why do they refuse to send me an invoice for their fees they demanded? They are DISHONEST and CORRUPT in their dealings. LOCKMASTERS.CO.ZA is EXTORTIONITES. I had a very bad experience with them. Very disappointed in their service.
0 replies
41 months ago
POOR SERVICE AND DEDICATED TO NOT PAY OUT VALID CLAIM.
A Discovery insured caused an accident and damaged my vehicle on 1 August 2022. The insured admitted sole liability for causing the accident and damages in writing. Discocery insured admitted that insured is covered for third party claims. Claim was submitted with ALL the requested documentation and damages quote. TO DATE, despite demand Discovery failed to comply with their own policy terms to pay third party liability cover which the insure is paying for monthly. Discovery is commited to unduly delay the process and refuse to pay out claims, they claim to cover in their insurance policy terms you pay for. FAILED to deliver the service they advertise to customers. FAILED to pay out valid claim despite written admission by person who caused the accident. FAILED to provide the cover per their insurance policy, which customer is paying for. FAILED to respond to my many emails requesting uodate on the claim submitted. FAILED to resolve the complaint. FAILED to provide the insured with the cover she is paying for. FAILED to attend to a claim within 30 days, its been more then 5 months already and still not finalised. Pathetic service by Discovery consultants, they do not know how to attend to a claim and I have to expalin the same claim 100 times over. Worst experience, will never recommend Discovery insure.
528 replies
45 months ago
UNPROFESSIONAL SERVICE PAM GOLDING PRETORIA OFFICE.
We bought a property via Pam Golding Pretoria offices and had a very bad experience with the estate agent and the Pam Golding Pretoria Office principal. The service we got from the agent was very unprofessional and did she display bad business acuman trough out the transaction. The agent advised us that we irritate her when we requested to make an arrangments to view the property she advertised. After our offer were accepted by the seller, we had to beg the agent to arrange access to the property for a viewing, as 1 viewing is just not enough. The agent did not advise us about any of the many patent defects of the property,despite our numerous enquiries. The day after registration, the geyser bursted due to a bad electricity connection and the following day we noticed the blocked drains and toilets, and the property was in a very poor and dirty condition and not in the condition when we viewed it at first. The agent offered ZERO after sale assistance. The agent did not even know when the property registered and we had to inform her. After registration, the agent refused to arrange the handover of the keys and advised that we can wait another week. We reported the poor service we received and the manner in which we were treated through out the transfer process to the Pam Golding principal but to no avail to date. The principal did not return our numerous calls to date. We reported our complait to Pam Golding head office but no one has contacted us to date. We were threatened by the agant and the seller, (who turned out to be her boyfriend at the end) through out the transaction. Very unprofessional and just plain incompetancy from Pam Golding Pretoria office, agent and principal. We experienced a complete lack of assistance and knowlege about the transfer process by the agent. The agent was rude and unaproachable and most unwilling and uninterested in the transaction. We are frequent buyers and sellers of property and dealt with many agents before, but this was the worst experience. We definetely DO NOT RECOMMEND any prospective buyer or seller to utilise Pam Golding Pretoria Offices.
74 replies
45 months ago
Poor service - Pam Golding Pretoria office
Very unprofessional service from a so called elite club estate agent in Waterkloof area. The agent has very little knowledge about the sale of a property and the transfer process, asking the purchasers to advise her what the steps for transfer are. When I called the agent to arrange a viewing for the property she advised that we, the purchasers, should not irritate her with such arrangements. On day of transfer, the agent blatantly refused to hand over the keys to us, the new owners. We reported her to the principal of Pam Golding and they refuse to talk to me. Verry unporofessional service from Pam Golding, shocking to say the least. We definately warn purchasers against this firm and do not recommend dealing with Pam Golding Pretoria at all. Worst customer experience.
0 replies
53 months ago
NEDBANK - FAIL/REFUSE TO CHANGE DEBIT ORDER DETAILS FOR HOMELOAN.
Good day. Nedbank homeloans poor service. During September 2021, I requested change of my debit order banking details paying my home loan account. After NUMEROUS follow up emails and calls, nothing was done by Nedbank. I called to log a formal complaint, the manager at complains advised that he cannot provide me with feedback and that he cannot advise when the complaint will be resolved and I must wait further 21 days. I explained to the complaints manager that my bond repayment is not going to wait, since September, for another 21 days to be paid. I explained that my bank details changed in September already and I must pay my bond account. Nedbank blatantly ignored my request since September to change my debit order accordingly. I provided Nedbank with my new banking details, letter from members of company who will be paying my account BUT NOTHING was done to date. Today is 30 Nov 2021 and Nedbank has still not changed the debit order details I requested since September 2021. It clearly does not help to log a complaint either, as the complaints manager eagerly also refuse to provide feedback as to my complaint. The manager refuse and fail to understand that a bond account must be paid monthly and that banking details of the debit order paying it must be updated accordingly. POOR SERVICE. INCOMPETANCE.
0 replies
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1 Star
8 (100%)