TD
Thomas D
Active since Aug 2011
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
103 days and no refund from Makro
I'll keep the review short. Goods bought online(two different items) November 2025. It was like 'n 'Temu miniture joke'. Goods received were like 10 times smaller as the advertises measurements. Booked a return on 6 December for both item of which I have bought multiple sets of each. Goods received in one box. Returned it in same box. As per terms I have said clearly to the collecting courier that both items (sets) is in the box. Order number OD436173378295693100 Last Ref number: 2BLFK From the the endless emails started.. At first makro rejected my return for the reason thati have not handed it to the courier. Keep in mind that email came thru seconds after the courier representative only scanned the one return lable..... Makro are still tracing my items returned.. they refunded the one set of items. It is 19 March 2026, 103 days from initial return date.... My first followup email I have asked the question "Who open the returns and check contents", remember these items arrived in a repurposed brown biscuit box and were returned in the same box. I am tired of asking questions and reading emails on how highly they value customer service etc etc Makro should actually supply me with what was advertised, rather not!
0 replies
5 months ago
A 1000 thumbs up for Abie's Dress Fabric in Vereeniging
A 1000 thumbs up for Abie's Dress Fabric in Vereeniging. I have made contact via their online ads (WEB) and per WhatsApp with David (trust I have the name correct). I bought 342m of material. Ranging between one meter and 15m pieces from about 40 different prints. Great communication structure in place. Received my parcels 24 hours after finalizing the transaction. I have not opened my parcels as yet. I have not requested a discount but received a good price on the final quotation. Will definitely recommend Abie's Dress Fabric. If only I knew of this business before placing orders at different advertisers (bragging about their good service and fast delivery) and having a headache getting transactions finalized. THANK YOU, ABIE'S DRESS FABRIC FOR MAKING MY SHOPPING EXPERIENCE GEAT!
0 replies
5 months ago
CLOSE YOUR VODACOM CONTRACTS BEFOR YOU DIE
Worst experience canceling a contract of my late father. And having the number My first email dd 27-Aug 2025 to deceased@vodacom.co.za.... After a few calls on the 26 September I send another email to deceased@vodacom.co.za.. and also on the 27 September. On the 9 October Vodacom subscriber collections sent me banking info only to deposit the cancelation fee into. On the 14 Oct I once again requested a detailed statement from subscribercollections@vodacom.ca.za. I do not have the time and energy to list all the calls being transferred from pillar to post. Everytime the consultants kept transferring my call. Even at retention the consultant said they do not deal with estates... On the ninth of October a consultant assisted me and I asked her for a detailed invoice to be emailed to me. I'm still waiting. Adding more frustration the consultants from some attorneys keep on contacting the number of my late father "demanding the arrears on the account" On the 22 October I have paid the 'arrears' on the account (ref 11084IO1419485) and emailed the prove of payment to subscriberscollections@vodacom.co.za with ref 002R5aMD66QTXT51 The banking info I have received had an ref number printed that I should use... that did not word I had to phone again to get the correct ref number to use. It cost me nearly more on airtime as the 'arrears' on the account. With all that said, there were no arrears on the account. The last debit order went of the bank account on the first of October. It was a cancelation fee. If vodacom responded to my first mail sent on the 27 Aug I would not have had to pay additional instalments nor receive endless calls to my late father's phone demanding payment. My contact info as the son and executor of the estate was on my first email..... Today I missed another call from the attorneys, for the first time the person left a detailed voicemessage and requested me to call her back. We'll after waiting 20 minutes and 38 seconds I ran out of aitime. On the first call from the attorneys the consultant told me that the mandate received show that it was a handset and airtime contract... My late father received his last handset about 6 years ago. He only had a data contract. I noticed that the account has been converted to a pay as u use account or I hope it was done, because there were no data loaded to the account. Please confirm that the requested conversation was done and also get the attorneys of my back. Sad to deal with so much frustration in a time of loss. Compliments to Telkom, Santam, Old Mutual, Liberty, Capitec, Standard Bank, Discovery etc for professional service received and smooth communication! Today
124 replies
6 months ago
Please cancel your DSTV subscription before you die!
I'm going to try my best to do this writing in the shortest possible way... On the 27 August 2025 I have sent a letter plus copy of ID and death certificate to help@dstv.com. This was the email address i received to cancel the subscription for my late father. ....... Spent more than 90 minutes on the phone with customer care (011289 2222) on the 9 October 2025. I had to phone 5 or 6 times... The autobot was NOT helpful. Eventually spoke to a lady that asked me to forward my email to proofofpayment@dstv and supply her the reference received (131653246) for the mail in order to trace my email. She found it, uploaded the documents and transferred my call to retentions. Bare in mind I am not the account holder but the executor of the estate. This I explained to all the individuals whom answered my calls...... Nomvula at retentions told me that they do not do cancelation at retention and I need to do it on their website ...www.dstv.com... At this stage I need to get a deceased individual to access the web, logging into his profile and cancel his subscription. Well this did not come as an surprise to me I was instructed by an individual an a major corporate that the account holder must sign the document.... Well the website did not help at all... I phoned again and for the six time first have to go thru the security check... I explained from a to z again and asked for my call to be transferred to retention department. This time I am told to send an email to customersaves@multichoise.co.za with all relevant docs and the will handle the cancelation.... Today 12 October at 19h39 I received an email from unallocatedEscal@multichoise.co.za..... it reads as follows: ........."inconvenience and frustration you may have experienced. We hope to make things better for you in future. Please note to cancel you will need to contact our customer care team 0112892222 so that they can transfer you to the cancelation team (internal transfers only)" End of letter. WHAT SICK GAME ARE YOU PLAYING?? Is it really that hard to cancel a subscription? I will not be making any further calls.
0 replies
30 months ago
With the purchase of my vehicle, Santie and Hannelie from Nigel Nissan were on the ball
With the purchase of my vehicle, Santie and Hannelie from Nigel Nissan were on the ball. Great service from the onset of the transaction up to the delivery of the vehicle. Highly recommend the two individuals to any new customers.
131 replies
48 months ago
Service complaint 29 Days outstanding!!
After my complaint on Hellopeter on the 18 April Vodacom replied on 19 April. They said they will followup. Well its 3 days later (and 29 days since origanal complaint) NO ATTEMPT from them to sort out the issue. 1-35660979838335 / 1-35660986579787 SHOULD I REALLY BE SURPRISED AT THIS POOR SERVICE??
148 replies
49 months ago
Vodacom, Best service 'wannabe'
Endless data/reception problem. Ongoing for years. I have been told a tree somewhere infuence the signal... It does not affect my neighbours (left nor right). Im tyred of complaining! Ref 1-35660979838335 & Ref 1-35660986579787 both dd 23 May 2022. One call received same day, they will refer my complaint. On 13 April 2023, I made and post on the Vodacom Facebook page. Upto date no responce
222 replies
91 months ago
Customer service does not exist!
I will keep it short. It is for 5 months that we are without a functional line from Telkom. First fault was logged on 5 June 2018. After many calls we had found out that the lines were stolen and will not be replaced. No calls from Telkom to inform an existing customer of more than 40 years. Eventually found out about the fixed line look alike service compatible with our area. After a long wait for stock. We received a handset from te Springs customer care shop. The process took 40 minutes... in wich no product/service knowledge were offered. At the end of the 40 minutes we were told it will take two weeks to be activated. Still waiting. I can not stress out how bad this service experience was over the past 5 months. Endless calls, online chats, call centre visits etc. Seems like Telkom DOES not need any business! Do NOT refer me back to a call centre or shop. Get someone willing and able to sort out this appalling service.
0 replies
113 months ago
Day 20 No Service from What used to be a great service privider.
<p>See my attachment and take note I have made arrangement to have any fure debitorders cancelled from this useless full of promises service provider.</p> <p>Today is 7 day after my last communication and the service provider promided to get bact yo me in "due time".....</p> <p>Please define "due time"</p> <p>THERE SHOULD BE A WAY TO GET PASS AL THESE CONSULTANTS THE ONLY MAKE FALSE PROMISES.....</p>
56 replies
114 months ago
lack of service
<p>On the 30 November I have spent more than 90 minutes on the phone of wich 95% of the time was being holding on. The online answering option did not go thru to correct department. After writing on their Facebook page a person called me but could not assist due to systems being offline. At 17h00 a consultant contacted me, while tryin to assist with my possible upgrade on my 082 number and cancellation of my 071 contract... In the 29 minutes we were communicating he picked up the the additional 300 sms bundel that I have paid for on my contract were never credited to my account. I also referred him back to July when I lodged a complain about not receiving my daily balance notification for a long time (months) also a paid add on. After the initial complaint it took them just more than a week to sms and say than you your complaint has been resolved. Till now I am not receiving notifications. Back to this conversation , the consultant has resubmitted my complaint, he promised to get back to me by 10 the morning of the 1 Nov with answers to questions om my possible upgrade and cancellation.</p> <p>I have send the several more requests on their Facebook page....</p> <p>On Friday received an sms on my 071 number (wich is not my main contract number with them) stating that they have passed a credit of R740- to my account......</p> <p>My request now, I have still not do the possible upgrade nor the cancellation and today is the 12 day of a new month...</p> <p>I have requested them to inform me how they calculated the R740 that was refunded..</p> <p> </p>
56 replies
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5 Star
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1 Star
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