SD
Senzo D
Active since Sep 2011
5
Reviews
0
Industries
Reviews
5 reviews95 months ago
Professional Banking team a disappointment
I am extremely frustrated by Nedbank's Professional banking team. I have had to reach into my savings which I have with another bank, due to funds in my Nedbank credit card being inaccessible from Saturday afternoon. Funds I transferred from cheque card on the same day are hanging somewhere on the systems due to a certain status on the credit card "activity review", although the have left my account. That means that I was out of funds in my cheque card and out of funds in my credit card since they could not be credited. To my surprise, the professional banking team was not available to assist me because they do not work weekends, but I was travelling on Sunday. Meaning, I have to travel with no access to funds or cancel my trip. No one could help me on Saturday from Nedbank, so I had to make my own way. This is the first problem. The second problem is with fraudulent transactions for Netflix gong off this same card. I reported this to the professional banking team in June already and have been asked to complete forms twice already as I have been picking up more transactions. I was told that they need about 6 weeks to fix it, however now I picked up new transactions that have actually occurred after I reported the issue. NEDBANK; I just need to know, if I have reported the issue, how many times should I complete your forms for the issue to be sorted since it is the same Netflix transactions?
53 replies
95 months ago
VW Midrand Service Failure
I wish to air my unhappiness to the length of time in which VW Midrand and South Africa are taking to resolve my issue. The issue and chain of events summarised below: On the afternoon of 28.05.2018 at around 17:00PM, I driving my 2014 VW Golf VII in peak traffic on the M1 north highway, the same as every other day. While driving, I noticed smoke coming out of the bonnet and heard a strange noise from the engine. I immediately stopped, opened the bonnet and saw flames in the engine compartment. I was fortunate that other motorists stopped almost immediately and extinguished the flames with a fire extinguisher. I reported the matter immediately to my insurer who arranged for the car to be towed to Lindsay Saker VW in Midrand. On 29.05.2018, an investigation was initiated by VW (at dealer level initially, and at national level when the dealer could not make any findings) to determine (1) the cause of the fire, and (2) whether the car can be repaired. To date, I am still waiting on VW for feedback. My interaction with VW (both the dealer in Midrand and VW national office) thus far can be summarized as follows: 1. The car was serviced regularly at appropriate intervals, and is still under extended warranty. The last service was on the first week of April for 105,000 KM, with the next service due at 120,000 KM. 2. Following the fire, on Tuesday 29.05.2018 around 9:30AM, I received a call from Ms Patsy Ramadeen (Service Advisor at Lindsay Saker Midrand) who would be handling my case. I explained to Patsy what transpired, and my expectations from VW. It took 2 days for Lindsay Saker Midrand to pull my car into their workshop to investigate. 3. There being no feedback from the Lindsay Saker Midrand, on Wednesday 30.05.2018 I reached out to VW national office directly for assistance to have the matter closed with the dealer. Ms Shinaaz Smith from VW Customer Care created a case which I believe my car's registration is the reference - DT41CTGP. 4. On Thursday 31.05.2018 at around 11:03AM I received an email from Lindsay Saker Midrand, then shortly a telephone call from Patsy where I was advised that the dealer could not find that the fire had a linkage to any of the maintenance items or any of the work they had done on the car. Patsy's email contained a form I needed to fill for the matter to be reported to VW national office to investigate. I completed the form and reverted to Patsy on email at 13:24PM on the same day. 5. Since this date, the only feedback I have received from the dealer has been that “VW is investigating and they cannot do anything further”. Shinaaz from VW itself keeps saying they are "waiting on internal stakeholders" and the report has not been finalized. This is the only feedback I have received in over a month, although I have spoken with both Patsy and Shinaaz (on average) once every week since the incident occurred. I am aware that VW sent a technician from PE to look at the car and take pictures and videos for the report on or around the 15th June. I am clearly quite frustrated with the situation, as the vehicle is under extended warranty and apart from Patsy ( who I think is trying her best) also had to explain the chain of events to various other individuals on numerous occasions. Furthermore the non-response and delaying tactics is causing me considerable financial costs as I had to rent temporary transport, as no loan vehicle is available. I am further more annoyed that I have gone through the expense to extend the warranty to be treated like this. I also think I’ve been very patient but consider that the vehicle has been with VW for more than 35 days unacceptable and I don’t think it is unreasonable of me to request: 1. Concrete feedback (can the car be fixed or not and what caused the fire). 2. What are my remedies seeing that the car is under warranty and has a clean service record. 3. Some form of compensation for financial cost incurred due to this unacceptable long period of so called investigation.
159 replies
96 months ago
Dodgy Accounting from Wesbank???
I need to understand how Wesbank works out it arrears amounts. After making my monthly payment for May, on the 27th, Wesbank then immediately loaded my next installment amount (due in June), however, I then started receiving calls from lawyers wanting to collect from me on the basis that I am in arrears for 3.35 months. When I look at my statement, I noticed the fact above; that they are calling to collect from me an arrears amount which is inflated by my June installment. My monthly payment date is on the 27th, and I have paid every month without fail. In cases where I was short, I paid no less than 93% of the installment amount. Therefore, I am unable to reconcile the fact that I would be in arrears by an amount up to 3x my monthly installment, and, in any event, why is Wesbank quoting my June installment as part of my arrears????? Acc: ********** 2547 After speaking to the lawyers whom the case was referred to, they claim to not know how Wesbank calculates the amounts, but "are only hired to collect the quoted amount from me and want to take possession of the car until such amounts are settled". As a matter of fact, I have 3 accounts with Wesbank which are up to date, their treatment in this regard has been unfortunate, and I believe that my relationship with the bank must come to an end as soon as I am able to settle all 3.
0 replies
133 months ago
Racial Discrimination at Bytes
It was the 3rd time that I had gone in person to Block D at the Bytes HQ, to try and get their sales people to talk to me about an outsourced call centre solution that my company requires urgently. The previous 2 times they had refused to see me (even at Reception), or speak to me over the phone. I was told \they can't be bothered""; but my experience was worse this time. The person who'd received my business card 3 weeks ago was still not available and their phone and mobile was on voicemail. The Receptionist didn't like the idea of me speaking to the Sales Manager; and she rather attempted to get another lady in the sales dept to speak to me. They spoke seSotho; and while they spoke; I could tell that the Receptionist was begging this lady to atleast speak to me on the phone. The lady completely refused;and at some point I could tell she asked if I am white. She said NO upon finding out that I am black.<br> <br> {FYI - All I wanted was a quote for a business case I am preparing for my directors}.<br> <br> I took the greatest offense and left. """
0 replies
133 months ago
Racial Discrimination at Bytes
It was the 3rd time that I had gone in person to Block D at the Bytes HQ, to try and get their sales people to talk to me about an outsourced call centre solution that my company requires urgently. The previous 2 times they had refused to see me (even at Reception), or speak to me over the phone. I was told \they can't be bothered""; but my experience was worse this time. The person who'd received my business card 3 weeks ago was still not available and their phone and mobile was on voicemail. The Receptionist didn't like the idea of me speaking to the Sales Manager; and she rather attempted to get another lady in the sales dept to speak to me. They spoke seSotho; and while they spoke; I could tell that the Receptionist was begging this lady to atleast speak to me on the phone. The lady completely refused;and at some point I could tell she asked if I am white. She said NO upon finding out that I am black.<br> <br> {FYI - All I wanted was a quote for a business case I am preparing for my directors}.<br> <br> I took the greatest offense and left."""
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
3 (60%)