LR
Lerato R
Active since Sep 2011
28
Reviews
0
Industries
Reviews
28 reviews5 months ago
Cell C failed to cancel my contract but still debited my account!
I am absolutely disgusted by Cell C’s service. I requested that my contract be cancelled and my number migrated to prepaid.I followed the correct process and gave the required 30 days’ notice. Despite this, Cell C still went ahead and debited my account and is now sending me messages claiming that I owe them! This is unacceptable. I have money in my account, and I did everything by the book ,yet Cell C failed to cancel the contract as promised. I am tired of being ignored and want this issue resolved immediately, with my number migrated to prepaid as originally requested with IMMEDIATE EFFECT. @Cell C, please take accountability and fix this urgently.
71 replies
6 months ago
Exceptional Service
I want to express my deepest gratitude to Kariemah From Flora Niche Limpopo (Malamulele) and the team for their exceptional service. I was in Johannesburg and needed flowers delivered to Malamulele Village, which was no easy task considering how far it is and the network challenges in the area. Despite all of this, the team went above and beyond to make sure the flowers were delivered for my late partner’s memorial. Kariemah kept me updated every step of the way and was incredibly patient and kind. She calmed me down when I was anxious about the delivery. A special thank you also to Errol for his support and teamwork. As a first-time buyer, I was blown away by the professionalism, empathy, and dedication shown. You truly exceeded my expectations. May this level of service continue to touch many others the same way it touched me. I am grateful from the bottom of my heart and will definitely be coming back! 💐
0 replies
8 months ago
I have been with Budget Insurance for over 5 years, and they have been nothing but amazing
I have been with Budget Insurance for over 5 years, and they have been nothing but amazing. Recently, I forgot to negotiate my premium increase, and unfortunately, I didn’t have enough funds to cover the higher debit order. I called the call centre and was assisted by Millicent, who was extremely empathetic and understanding of my situation. She went the extra mile to check if the transaction could be reversed and explained the process clearly, advising me that we would need to wait 4 working days to see the outcome. True to her word, Millicent followed up after 4 days as promised. Fortunately, the amount went through successfully, and she confirmed that my account would be credited as Budget Insurance had revised my premium. This kind of professionalism and care is why I have stayed with Budget Insurance for so many years. A big thank you to Millicent and the Budget Insurance team for their excellent service and customer-first approach!
53 replies
10 months ago
Luthando the ****mer
Vodacom, your sales agents are misleading and dishonest. This is now the second time that I’ve been ****med during an upgrade period. This morning, I received a call from one of your agents, Luthando, who offered me an upgrade. I was excited and ready—he explained the contract details, took my delivery address, and shared the T&Cs. Only at the end of the call did he casually mention that I would need to pay off my remaining 3 months upfront in addition to the new contract. Once I calculated the cost, I realised I couldn’t afford both payments simultaneously. I clearly and firmly told him NOT to proceed and explained that I would rather wait for my current contract to end. I even pleaded with him not to upgrade my line, reminding him that a Vodacom agent did the same thing 2 years ago—upgraded my contract without my consent. Shortly after the call, I received an SMS saying my line had been upgraded. Unacceptable. I immediately phoned the number he used to contact me and spoke to Claudia, who promised to cancel the upgrade and send me a notification confirming this. Two hours later and I’ve still received nothing. At this point: 1. I need Vodacom to urgently call me and confirm that my contract has not been upgraded. 2. I need Luthando to personally call me and apologise for proceeding against my clear instructions. 3. I need proof in writing that my line remains on my current contract and has not been changed. After being a loyal customer, I now have serious trust issues with Vodacom. Please investigate this matter and resolve it urgently.
106 replies
18 months ago
Disappointed by Plan Exclusions (Key Care plus )
I was recently admitted to the hospital, and I’m on the KeyCare Plus plan. During my stay, a case manager informed me that certain procedures, including Myringotomy, will no longer be covered under my plan starting from January 2024. She explained that these procedures are excluded from emergency coverage and are not covered as part of in-hospital PMBs (Prescribed Minimum Benefits). I reached out to Discovery for assistance, as I hadn’t been aware of this change. I was shocked when the agent confirmed that I might have to endure this discomfort until I change my plan in January 2025, even if it risks my health. I’ve been with Discovery since my first job and have always been pleased with their service—they’ve consistently paid my claims without any issues. However, this experience has been deeply disappointing. I still believe Discovery is one of the best providers, but I feel let down by this unexpected limitation. I hope to manage until January 2025 when I can upgrade my plan or consider other service providers. I wanted to share my experience to make others aware: please stay informed about plan changes. It’s difficult to face over two months of discomfort because of exclusions like this.Right now , I’m paying Discovery to pass time . I only used the medical aid twice this year. This is sad !
106 replies
18 months ago
I’m giving Zanele Mthimunye, our property manager for the complex, a well-deserved 5-star rating
I’m giving Zanele Mthimunye, our property manager for the complex, a well-deserved 5-star rating. If there were 100 stars, I would give her that, as she truly deserves all the recognition possible. Zanele is incredibly prompt in responding to queries, efficient in her work, and conducts monthly inspections without fail. She consistently goes above and beyond for her clients, offering valuable advice and handling her responsibilities with impeccable precision. Since our portfolio manager left Mafadi, Zanele has seamlessly taken on those additional duties, stepping up like the true professional she is. Her performance is exceptional, and her dedication is unmatched. Mafadi is fortunate to have Zanele, not only as a remarkable manager but as an irreplaceable asset. Thank you Lerato
53 replies
27 months ago
Seamless Onboarding Experience. Queen and Warrick
I would like to express my heartfelt gratitude to Queen for providing me with exceptional service during my recent search for a new internet service provider. Facing frustration with my previous provider, I reached out in urgent need, and Queen exceeded my expectations with her professionalism and efficiency. Queen ensured a seamless onboarding process, keeping me consistently updated and delivering on her promises. She took the time to explain the intricacies of billing, ensuring complete clarity and understanding on my part. Today, I am delighted to report that not only was the router promptly delivered, but I am also now a thoroughly satisfied customer. Furthermore, I must commend Warrick for his invaluable assistance in finalizing the connection. His ability to explain technical aspects in a clear and understandable manner was truly impressive, adding the perfect finishing touch to the exceptional service provided by your company. It is evident that your team possesses exceptional assets, and I encourage you to continue the outstanding work. Thank you once again for the exemplary service and dedication to customer satisfaction.
58 replies
27 months ago
Can’t perform a sim swap : Mpho and Molly
I contacted Cell C to request a SIM swap and engaged with Molly for assistance. After the initial security check, Molly utilized another system with random questions. Despite providing what I believe were accurate answers, she deemed my attempt unsuccessful. This system lacks effectiveness in achieving first-call resolution, and by the second attempt, my frustration as a customer was already heightened. Regrettably, Molly terminated the call. In my subsequent call, following Molly's indication of a second chance, I spoke with Mpho. She informed me of a required R150 payment to reactivate the line, a point of disagreement as customers typically pay this fee for non-payment. Mpho placed me on hold for over 15 minutes without updates, and upon return, she intended to proceed without clarifying the R150 charge. Mpho remained silent for an additional 10 minutes. It's evident that Mpho requires training to provide accurate information, as her misinformation contributes to customer dissatisfaction. A recommendation is for her to undergo a test and pass it before handling calls. Furthermore, the second verification attempt failed, claiming I couldn't answer the questions. Unable to visit a store for the R150 payment, especially when a SIM swap can be done online, the inefficiency of your second verification system is evident. I need someone to call me on : 0798822474
638 replies
33 months ago
*****ulent upgrade
Vodacom, how did you hire a *****ster? I phoned Vodacom to inquire about the call as I was on a month-to-month contract. I asked the consultant to please give me time to think about my choice. The agent said to me that while I’m still deciding, he can change my plan to a SIM plan for R99 so that I do not pay a high amount while I’m still deciding. He said it and promised, and I asked him many times toConfirm that I’m not extending my contract, as I will upgrade at some point. Today I got a message that said my contract was extended to 2025. Without my consent. I want everything reversed to where it was, and I want to upgrade to the phone of my choice. You need to get the name of the guy because he is a **** and he misled me. Is that how you train your agents to mislead customers in order to make sales? His service is totally disgusting, to say the least. Today, when I phoned to inquire what was happening, Tumisang answered the phone, and he was yawning throughout the call. What is happening in your call centre? Vodacom, you can do better. You rob people. I now believe the "Please call me guy" who was ******. I’m disgusted by all this. Reverse ! Reverse ! Reverse ! I did not consent to any upgrade. Vodacom, how did you hire a *****ster? I phoned Vodacom to inquire about the phones as I was on a month-to-month contract. I asked the agent to please give me time to think about my choice. The agent said to me that while I’m still deciding, he can change my plan to a SIM plan for R99 so that I do not pay a high amount while I’m still deciding. He said it and promised, and I asked him many times toConfirm that I’m not extending my contract, as I will upgrade at some point. Today I got a message that said my contract was extended to 2025. Without my consent. I want everything reversed to where it was, and I want to upgrade to the phone of my choice. You need to get the name of the guy because he is a **** and he misled me. Is that how you train your agents to mislead customers in order to make sales? His service is totally disgusting, to say the least. Today, when I phoned to inquire what was happening, Tumisang answered the phone, and he was yawning throughout the call. What is happening in your call centre? Vodacom, you can do better. You rob people. I now believe the "Please call me guy" who was ******. I’m disgusted by all this. Reverse ! Reverse ! Reverse ! I did not consent to any upgrade.
120 replies
36 months ago
Poor service
I went to a drive through MacDonalds Florida Roodepoort Johannesburg at about 20:10pm . The lady who was working at that time was not paying attention at all and I could tell she would mess up my order, even when I got to pay I waited as she was laughing with her other colleague. I almost drive off without paying because I waited at the window without being attended too . Anyway I ordered spicy chicken foldover but when I got home it was a normal one . Her service was poor .
0 replies
Review Distribution
5 Star
11 (39.285714285714285%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.5714285714285716%)
1 Star
16 (57.142857142857146%)