VM
Vusi M
Active since Sep 2011
17
Reviews
0
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Reviews
17 reviews13 months ago
Nedbank offering an extremely poor service
I have been struggling with closing my Cheque account 1911231367 with Nedbank since December 2024. There have been several follow-ups, both on emails and calls, to request that this account be closed, but Nedbank seems not interested in closing this account. On 8 January 2025, I made another follow-up using their chat platform, and I was given several processes to do, including reducing the balance to less than R10 before the account could be closed. That I did, and my request was sent forward by the consultant who was on the chat. She informed me that a Nedbank consultant would then call me the follwing week before the account could be closed. That call never happened from Nedbank. I made another follow-up after noticing that there was an sms indicating that there was another maintenance fee of R250 charged for February on the same account. At this stage, from the 8th January until the day of the follow-up, the account was no longer reflected on my banking app profile. I made several email follow-ups including using the reference number REF# 92142574, still Nedbank did not do anything except to send the automated replies. In March 2025, I received a call from Nedbank about the account closure issue and this was after I escalated the matter to their complaints department. I was informed that the maintenance fees would be credited and therefater they would close the account. Today the 28 March 2025, the account is still not closed and has charged another R250 maintenance fee and the worst part is that today the account is reflecting on my Nedbank app profile almost after 2 months of disappearing while it remained unclosed. This is quiet so bad I do not understand their reasons for failing to close my account. It such a poor service.
0 replies
13 months ago
Nedbank must up its web security especially from internal infiltration
It is bad. First it was ***** of more than R61000 committed on my account in August 2024 which nedbank deliberately delayed to investigate and started investigating 29 days after the case was logged while the incident was due to hijacking . and kidnapping. All of a sudden, there are attempts on my profile. Then just last Saturday on 08 March 2025 one nedbank employees found that there were two profiles created in my name, one with all my details and the other with a cellphone number that I didn't know. Creation date indicated 2022. When I asked that how come I was never told told I had 2 profiles, she couldn't answer me because she also could not understand. Today, there's been so many declines on my profile failing to accept my credentials. Seemingly something somewhere is also fighting back changing the passwords of my profile while i had to also fight back changing the passwords after each message. Nedbank better pickup their game. We seem to be in trouble.
0 replies
17 months ago
Bad service and poor attide from the Nedabnk ***** investigator and Service Manage
On the 12 of August 2024 I was hijacked and kidnapped until early hours of the 13th August 2024. Transactions (ATM withdrawals & EFT) were done on all my 3 bank accounts. Credit cards were wiped out, money moved from credit cards, to cheque accounts, from flexi bonds to cheque accounts. One of the two banks that were given affidavits to start investigations, completed their investigation within 2 weeks from the date (13 August 2024) when they were furnished with all the needed documented for the case. I kept on inquiring from Nedbank which was my main bank regarding the status of the investigation and since the case was allocated to an investigator, their ***** department personnel couldn`t give me any information except that I needed to contact the investigator Thabisa J. I tried on several occasions, using emails and telephone without any success to get hold or a response from this investigator. I eventually escalated the matter on the 06th September 2024 (19 days later)because all my Nedbank accounts and profile were still frozen or suspended and I couldn`t pay any bills including the wiped out credit card. Only then did the investigator who was allocated this case, respond to my email saying that I needed to send her an affidavit and the police case number of which both these things were sent to Nedbank by the Quagga Nedbank branch on the 13th August 2024. I then indicated to her that I have been trying to contact her for all those past weeks with no success even when I requested the ***** department`s personnel to do the same and the same things that she needed, were sent on the 13th of August 2024. She then indicated that she would contact the bank to which the money was transfered via EFT to see if there would still be any funds left. On the 11th September she then sent me an email indicating that no funds remained available from the other bank to which all these funds from my account, were transferred to. I responded by saying that what was expected when the investigation was started 19 days later after the incident even when all the neccessary information was sent to Nedebank within the first few hours (on the 13th August 2024) after the incident. She also indicated in that same email, that she has completed her investigation and would forward her recommendations to their Client Service Manger. On the 25th September 2024, I received communication from their Client Service Manger (V. Govender) that she would be in communication with me regarding their final decision. On the 26th September 2024, V Govender sent me an email indicating that there is no liability on the part of the bank and that they would still decide on the "goodwill" amount they would offer to me. I raised this issue that why was the investigation started so many days later after the incident had occured because here response that even though there was no communication to me, the investigation was going on which to me was not true because their investigator indicated the following in her first email on the 06th September 2024, "Please provide us with the SAPS case number and a stamped affidavit explaining what had transpired on the date of the *****", meaning that the investigation was only started on the 06th September 2024 and that on the 09th September 2024 the response indicated that "ndly be advised that we have submitted the affidavit to C***X bank, and we are still waiting for them to advise whether there were any funds secured". On that very same day 26th September 20024, their client service manager issued an email to me saying " Please be advised that your below comments are noted and Nedbank respectfully suggest that you approach the appropriate authorities should you wish to raise any accusations against Nedbank or our employees relating to your incident. Your case can then be investigated by these relevant authorities, however, bear in mind that this course of action will result in Nedbank retracting any goodwill offer to you:, which was more of a threat to me to stop complaining. My issue though still remains as to whether why was the investigation started 19 days after the incident and why was I told that Nedbank would decide on a "Goodwill" amount to offer which was about 50% less to what would be needed to be paid by me to the bank. Their offer was only R18 000 after all the transactions and the savings that I had lost as a result of that incident ***** Case number GFCFS109408
0 replies
17 months ago
Very bad attitude from female securities
Something needs to be done about the female securities at Kalafong. It was extremely difficult just to drop clothes for a patient on the who was in the maternity ward, the female security at the gate, didn't even want to listen because I was having no patient to drop off. Meaning that the patient had to stay without clothes to change. The female securities in ward 26 were even worse on that day in the evening. They were not even interested while they were playing games on the phone. I even asked the other for her name, she said that she wouldn't give me her name. So I went there twice on the same day simply for nothing, just to be told by the female security in ward 26 to address her as "officer". I was made to make sure that I get quotations for medical aid for my loved ones than them to experience what I encountered there.
0 replies
19 months ago
Thank you LegalWise
Thank you Legalwise. for dealing with my matters over the years. You are trusted.
53 replies
19 months ago
Thank you
Thank you for taking us your clients very seriously and doing the most to resolve matters speedily. I am pleased with your service.
53 replies
20 months ago
Absa ***** department, very pathetic investigation
It's very said and pathetic that I became a victim of a hijacking and kidnapping on the 12th August 2024 where R25 000 was taken from my credit card account. The investigator within the Absa ***** department had questions that were insinuating that I might be the one who authorised the transactions or orchestrated the hijacking and kidnapping. Everything was needed, case number and that telephonic additional interview that this guy called Marvin conducted, was still unsatisfactory to him because clearly he was off the belief that seemingly the hijacking and kidnapping did not happen going as far as asking me if I was not the one that created the beneficiary. It was very pathetic and traumatic, disgusting to hear such insinuation from an investigator of a bank called Absa.
53 replies
30 months ago
A4 Rear brake pads
Purchase and price were good. Delivery packed quickly however receipt of item was delayed.
131 replies
35 months ago
Telkom Mobile is very useless these days
Telkom Mobile is pretty useless. Ever since I lodged a complaint twice for my account 336387215, for their failure to debit my account at the right time and when there was enough money for the debit, they`ve never responded to me. Not even to acknowledge my complaint or just to send an sms for acknowledgement. They keep on sending the uncorrected bill which I have complained about but they are not attending to my complain. I have tried calling and tried calling the Menlyn store, they never pickup.
0 replies
35 months ago
Vistit at the Pretoria West Hospital
On the 9th May 2023, I had a doctor`s appointment at the hospital. I had prepared myself to spend the entire day at the hospital as usual, but on this day, it was not be. The queues to file retrieval were moving fast such that I got the OPD section just before 9 am. By 11 am I was done with the doctor`s assesment and only waited for the pharmacy to issue me with medication. The waiting was approximately 2 hours and 30 minutes. Howver, a lot of improvement has taken place at this hospital and only the pharmacy side needs to be improved. I was happy with the OPD and file retrival departments on two consecutive visits. I commend the management for enforcing these improvements.
0 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
1 (5.882352941176471%)
3 Star
1 (5.882352941176471%)
2 Star
0 (0%)
1 Star
12 (70.58823529411765%)