CS
Cliff S
Active since Sep 2011
17
Reviews
0
Industries
Reviews
17 reviews16 months ago
Spar HO Arrogant Attitude.
I have been buying Spar Brussel Sprouts (Choice Grade) for years, but the quality of the product has deteriorated. The size of the Brussel Sprouts was always in the range of say 20 to 30mm and even slightly larger. This has now dropped to majority being 8mm and the rest up to about 20mm. How can this be "Choice Grade". How can 2022 product still be sold in 2024? I sent them an email with the details, and this was their reply. The Brussels sprouts were calibrated after the IQF-freezing tunnel, with daily verification processes in place. The supplier has confirmed that no non-conformities were found for the 2022 crop. A review of the packaging control and mixing sheets showed that the correct calibre was packed according to the specified order. The supplier has also confirmed that no other complaints have been received for these particular lots, which are no longer in stock at their facility. Based on the above findings, the supplier is confident that the product provided was in full compliance with the agreed specifications. To prevent similar issues in the future, they have implemented additional measures and continue to enhance their quality control processes. My communications were with Shireece Somiah at Spar using email address incontact@spar.co.za Clients must remember that the store owner or manager does not have control on what is supp**** to them.
0 replies
25 months ago
Pathetic Service
I have been waiting two weeks for them to "Return my call" after working with their "Service Bot" where I supp**** all information requested regarding my problem. To date I have heard nothing. This has to do with a TFSA that I have with them.
371 replies
26 months ago
Pathetic service and frot wine.
On 18-02-2024 I sent an email regarding a box of wine (Drostdy Hof Claret) I had purchased and when open I found that the wine was bad, very bad. I also advised them that it was the second one in a short period of time. On the 19-02-2024 I received a reply asking me to supply +- 10 different pieces of information. They also stated that it had to be done within 5 working days. On 22-02-2024 at 08h18 I sent them an email with all information requested and I have a delivery repot. On the 27-02-2024 I again resent them that email and again I have a delivery report. On 02-03-2024 I for the 3rd time sent them the email and again I have a delivery report. To date, there has been absolutely no further response from them. What is wrong with businesses these days that this is how they treat their clientele. DO YOU CARE!!!!!!!
168 replies
33 months ago
Totally pathetic service.
On 03-07-23 I received an email with a policy document attached. I was told that the document was secured so I have to use ID no to open. I tried 6 times without success. On 06-07-23 I sent them an email explaining the problem to which I received another email from them on 10-07-23 asking for full names, policy no, ID no and detailed request. This was sent to them on the 10-07-23. On 11-07-23 I received another email with the policy document attached in an unsecure manner from Degratia Molokwane. On the same day I sent her another message asking if she had fixed the problem so as to alleviate the problem for the future. Never received any reply. On 14-07-23 I sent the same message but asking that a more senior staff member please attend to the problem as I was not happy with the service of Degratia. On 17-07-23 I received an email from Tracy Human in the exact same manner as what Degratia had. On 18-07-23 I sent email to Tracy Human expressing my dissatisfaction with the service and a numbered sequence of everything that had happened and what I expected to be done. I never received a reply. I have sent, received and read reports for all of the above. On 31-07-23 I sent email to the company email address info@metropolitan.co.za with the previous email attached asking that a very, very senior management employee please attend to my problem. I vented my frustration that two of their staff had sent policy documents in an unsecure manner and that they read but do not comprehend what the problem is. I cannot believe that we the clients have to endure this totally unprofessional service.
60 replies
40 months ago
Really **** service
On 16-12-2022 I sent Client Care an email in which I advised that I had an account with them but wanted further information on their TFSA. I wanted info on transfer from another service provider to them and in the communication gave very detailed information and advised that I was fully aware of all the regulations for TFSA's. I have a read report for my email. On 21-12-2022 I received an answer but loads of utterly useless information as well as rules and regulations for TFSA which I had informed them that I was fully aware of them. On 21-12-2022 I sent then a reply asking that my case be escalated to somebody that could answer my queries. I have a read report. On 28-12-2022 I sent the same email again as I had received no answer to mine. I have a read report. On 05-01-2023 I sent the same email again as I had not received any answer to mine. I have a read report. The title of my last one was "What must I as a Capitec account holder do to get service!!!" To date, I have not had any answer from them. Supposed to be the fastest growing bank, but what does that mean for clients if there is **** service from Agent: Service Admin to "Incident 101206311"
264 replies
42 months ago
Service, WHAT SERVICE.
On 26/10/2022 just after 13h00 I went onto their website and sent them a request to quote for certain work giving all the details they need as well as my cars VIN number, as then they can get all the correct information for the particular car. Response was an email (No Reply) type stating that my request was forwarded to the correct department and that the team word contact me. Nothing. On 27-10-2022 at 13h51 I sent a second email, enquiring as to when I would be assisted. I again within minutes received an email response with the same details as above. 28-10-2022 Now 12h48 and I have had absolutely no response. Funny how you always hear about business being bad and would expect people to jump at any new business.
0 replies
45 months ago
NB Pathetic, do not deal with them.
Customer service, what service? On 25-06-22 I submitted a NB support ticket from their website about the quality of the NB running shoes ME420EG1 that I had purchased. Included were photographs from all angles of the shoes as well as a copy of the purchase document. On 25-06-22 I received a email stating that a service request has been created (517497) and that an agent would contact me. On the 28-06-22 I received an email from Aqeelah Erasmus asking me to complete a 10 point questionnaire. On 28-06-22 I did to the best of my ability complete the questionnaire. In that I also referred to the ticket number, photographs of the shoes as well as the purchase document that I had already submitted. On 01-07-22 I received another email from the same lady asking me for an order number so that she can escalate the issue. On 01-07-22 I sent her an email with a string of question marks. ???? On 04-07-22 I received another email from the same lady, again asking me for an order number. On 04-07-22 I again sent her an email again asking what order number and stating that I had purchased the shoes and now have a query, so what order number and can my product query please be attended too. On 13-07-22 I sent an email asking "so what has transpired since the 04-07-22? On 29-07-22 I again queried as to the status of my query. On 29-07-22 I received another email from the same lady stating that she had previously asked for an order number. On 29-07-22 I answered her email stating that on 04-07-22 I had asked her "what order number" and also that I am a private user who has a problem with their product and that I had sent photos as well as purchase document. On 01-08-22 she sent me an email with the procedure to follow. In that it stated that I must take the shoes back to the store where they were purchases where the store manager would examine them and make a decision. On 01-08-22 I sent an email asking if NB expected me to do a 560km round trip to take back shoes when NB head office already had all the information. On 01-08-22 she sent another email stating that they have no record of the purchase as retail and ecommerce are two different business units and inspection has to be at store of purchase. They cannot assist. On 01-08-22 I sent email stating that "you people lie as photographs of shoes and purchase document were submitted. I advised that I would place this problem on Hello Peter and by word of mouth advise everybody that I possibly can, not to deal with this company. I have never heard another word from them. Stay away from NB, ****** useless.
0 replies
50 months ago
Pathetic Service
On 1902-2022 I sent them this email and on the same day received their automated response, "As a client of Ninety One, I would like to know why you have business dealings with this man and his web of businesses when three major banks have terminated or are terminating and a host of smaller ones have also terminated their services with him. Please refer to article in Daily Maverick dated 18 February 2022. Kind regards" The Persons name has been excluded for particular reasons, but his name as well as those of his companies are mentioned very often in the press as well as the State Capture Reports. On 22-02-2022 I received their response, asking for my ID or Investment number to which I replied that they could just type my name into their system and get all my information, as well as verifying me as they had my email on that which I sent them. The query had nothing to do with my investments. To date I have not heard anything further from them. I totally agree with others that their service is pathetic since the change from Investec to Ninety One.
53 replies
51 months ago
Absolutely Useless, No Service!!!!!
After my report of 16-02-2022 regarding their app problem and no response to my emails, I had a call from a woman on the 17th Feb. I asked why they did not answer my emails to which she replied that she does not have any. I asked if it was because of my report on Hello Peter to which she said yes. I told her what had happened when I refused to accept their wanting free access to my phone and all data on it. She then said I could decline and still download the app. I advised her that you could not do that. She took down my email address and said she would check inti it and come back to me. NO WORD YET!!! How can a person that is asking to to assist you not even know what is going on with their systems? As I said before, want a job and then sit and wait to get pay at the end of the month.
318 replies
51 months ago
Absolutely ****** useless!!
Absolutely ****** useless!!!! They updated their app but before you can use it there are a number of things that you have to agree too. Here is some of the things you have to agree too: Allow African Bank to manage and make calls. Allow access to your location. Allow access to photos, media and files on your phone. Now I have sent them 4 emails to the email address they supplied on an SMS insisting on an explanation. I received one "read report" so they did get it but are not attending to my query. Everybody wants a job but then they want to sit and do nothing, except get their big salary at the end of the month. They should not even get a one star rating. NO SERVICE!!!!!
159 replies
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