JV
Jenna-Leigh Van der burg
Active since Sep 2011
16
Reviews
0
Industries
Reviews
16 reviews3 months ago
Russell Edwards - absa banks saving grace !
This review is specifically for Russell Edwards at absa . After battling for 6 weeks and dealing with numerous other absa employees regarding a refund not reflecting , Russell stepped in and resolved the matter with in 2 days . He was exceptionally professional and went above and beyond . He is an asset to absa and truly deserves to be rewarded for his work . Thank you so much Russell !
56 replies
3 months ago
Funds refunded over a month ago and still not in account - where are the funds absa!!
Appalling service !!!! My mom has still not received her refund of R2962.14 from 6th December 2025 ! It’s over a month . Her card was blocked and changed at time of refund in error but Amazon has confirmed the refund went to her account and card number would not change this as it is linked to her account . I called Amazon and they have confirmed numerous times it was refunded - the funds were refunded and have not bounced back to Amazon . We have been into the bank over 4 times . - please resolve this by tomorrow being 14 Jan 2026 - we expect the funds to show by tomorrow . The funds have come back to you guys and you have not put them back in the account and it’s over a month !!! . This is now ridiculous !!!
112 replies
3 months ago
Upgrade incompetence
I am at a loss for words ! I have been waiting months to upgrade my phone to the iPhone 17pro silver 512gb as well as my iPhone watch . I have sent numerous emails to both istore Cresta and Fourways and they just don’t bother to respond . The watch they have stock and I was understanding for a while waiting for stock of the phone but over 2 months now is ridiculous - the fact no one answers is also so frustrating. And when I have gone in they just say no stock . Yet when I go on the istore website I can order the phone and will just need to wait 2-3 weeks for delivery . So please tell me why the store cannot order the phone for my upgrade !?!? This is terrible customer service . I need to upgrade asap . If you just don’t want my business let me know rather ! Unacceptable . I would appreciate a manager calling me !
0 replies
4 months ago
Liberty life disappointment !
I am beyond frustrated !! I paid my premium on the 3rd of dec with the correct ref and send the pop through on the 4th to info@liberty.co.za. Today being the tenth I get an email saying it is over due!! I called the call centre immediately and chatted to an agent called faustina who advised they had made an error and allocated the payment to adhoc ! Even though my ref is for recurring !!! I would like this remedied immediately and I want a letter stating it will not impact my credit score ! I would appreciate if management called me ! This is not okay !!! Hi there I have just chatted to faustina. She has confirmed you received the payment POP on the 4th dec and it was paid on the third dec . The error was on your guys side as you allocated it to adhoc and not recurring - even though my ref no states recurring ! Please urgently remedy this and please ensure this does not show on my credit as a late payment as this error is not mine ! Please ensure I get an email stating this has been remedied and that it will not reflect on my credit score . I would appreciate a call from management
53 replies
7 months ago
Rcs - terrible service !!!
I am so sick of the poor service of rcs . 2 months ago I paid my account instore on date and on the 14th they emailed me claiming I didn’t pay - meanwhile they just hadn’t allocated it! Now I paid via eft as I normally do and have been doing for years on 30th sept. I used the card on the 1st oct and got a message saying my account was in arrears and no payment received and now additional fees will be due on my next payment. Immediately called and emailed on the first - even sent pop through . Still nothing . Called again today around 10ish and the agent put me on hold to check and said she would call me back if the call cut as she was escalating . True as Bob the call cut - it’s now about 8 hours later and still no call back and still payment not allocated !!! TVs is getting terrible - I expect someone to call me with this resolved !!
53 replies
9 months ago
Rcs payment allocation not done !!!!!!! - what is going on!!
I am beyond frustrated ! I received a sms this morning from rcs saying my account was in arrears ! I paid instore at cresta coricraft on the 2nd July - immediately called through and confirmed payment was not allocated !!! I have emailed through pop and am told 5-7 working days ! I expect this matter to be resolved today - you have had over 12 days to allocate the payment . I want this corrected today with an updated statement showing no arrears and if any late fees are charged I expect them to be removed and this better not show in anyway on my credit score ! The instalment was made in full on time ! Please can a manager call me!
53 replies
14 months ago
Ready to move medical aids - discovery terrible service again!!!
I would give 0 stars if I could - I am suppose to be awarded R500 to my personal health fund and 215 discovery points for nominating a gp. I nominated a gp on the 10th of Feb within the required timeframe . Since then I have queries over 6 times and still the r500 and 215 discovery points have not reflected !! All I am told over and over is it’s escalated or it will reflect in a day over and over for over 2 weeks !!! Still no resolution ! This is beyond ridiculous ! And on top of it all of a sudden the r200 in my personal health fund earned through fitness has also disappeared ! This is beyond ridiculous ! No one ever gets back to me when promised - discovery please get this sorted ! How does it take over 2 weeks to resolve this and not getting back to your clients is terrible !!! And not giving correct feedback is also terrible !! I followed your instructions to get these points and funds so uphold what you promise !
124 replies
17 months ago
Appalling Discovery Health insurance - leave discovery there are much better plans out there for the same fees !!!
For the past 9 months I have been so ill and as always it is a battle with discovery . Always exorbitant co payments and the msa funds granted yearly are truly pathetic . My brother is with momentum and he pays exactly the same premium I do monthly !! Only he is not restricted to doctors and hospitals - something discovery loves to do - oh we cover that hospital but not that doctor or vice versa . Leading to endless additional visits out of pocket to see the doctors who are actually good !!! My brothers awards on momentum are ten fold compared to discovery . For being fit which I am even more so than my brother he gets r1000 additional a month added to his msa which rolls over along with his other benefits . The discovery miles we get cannot compete with this !! I have spent nearly r 50000 this year on doctors and bills not covered by discovery . If I was on momentum all would have been covered plus I would be sitting on over r24000 on my msa just by staying healthy . Sorry discovery but you no longer are the top of medical aid . I will absolutely be moving over to momentum in the new year !!!!!! And cannot wait !!!!!
112 replies
17 months ago
Disappointed by discovery again
So it’s now 7 weeks later and I still have not received my T-shirt for my 100 goal streak. It was promised in October and I have escalated it over 4 times - I’ve been told they will get back to me in a week that didn’t happen , then was told I’d get feedback that day - didn’t happen , then told now 5 days later it’s still in escalation . This is terrible service . More and more I just want to get away from discovery !!!
0 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
13 (81.25%)