JV
Jenna-Leigh Van der burg
Active since Sep 2011
20
Reviews
0
Industries
Reviews
20 reviews2 months ago
Your brand name is being ruined by makro
Good day lasa please can someone from lasa contact me - I placed an order for your cabinet from makeo online at the price they had listed . The took the funds confirmed the order and confirmed delivery . They then cancelled the order and initiated a refund without my consent claiming they had no stock - meanwhile I have images and everything of stock being available . It makro posted an incorrect price that is not the customers problem . They are giving you a bad brand name now - please get involved as this is unacceptable . I expect the cabinet at the price I paid . And I have been promised feedback from them since last week Tuesday !!! They blaming you saying there was no stock which is nonsense and I have proof there was stock -
0 replies
2 months ago
Makro - breaking consumer protection act !!!
Makro is breaking consumer protection act !!! I ordered a cabinet last week and they listed the incorrect price on the site . That is not my issue - by law you need to provide it as advertised . Now they saying the cabinet is not in stock so they want to refund - I checked the cabinet is available for delivery for 17th April ! This is ******* what they doing and I will pursue legal if they do not call me and correct this - I will wait for 17th April for delivery . They cannot cancel my order due to their error and then say they won’t have stock but it’s available on their website . I expect a call immediately on 0718894085
6 replies
2 months ago
Russell Edwards - absa banks saving grace !
This review is specifically for Russell Edwards at absa . After battling for 6 weeks and dealing with numerous other absa employees regarding a refund not reflecting , Russell stepped in and resolved the matter with in 2 days . He was exceptionally professional and went above and beyond . He is an asset to absa and truly deserves to be rewarded for his work . Thank you so much Russell !
1 reply
2 months ago
Discovery miles still not awards !?
So dissatisfied! Completed nine question for my health pathway - promised 500 discovery miles . I did this a while ago . Still miles not showing ! This is the second failed advertised and promised reward from discovery this month that is not fulfilled !!!!!! Why do you promise these things and then never award them discovery ????
2 replies
2 months ago
Discovery miles not received again !!
So dissatisfied! Discovery insure ran a promo where if you completed an insurance car quote you are promised 1500 discovery miles . I did this weeks ago . Called through and the points were promised in 48 hours to max a week - still nothing !!!!!! Why do you promise these things and then never award them discovery ????
2 replies
5 months ago
Funds refunded over a month ago and still not in account - where are the funds absa!!
Appalling service !!!! My mom has still not received her refund of R2962.14 from 6th December 2025 ! It’s over a month . Her card was blocked and changed at time of refund in error but Amazon has confirmed the refund went to her account and card number would not change this as it is linked to her account . I called Amazon and they have confirmed numerous times it was refunded - the funds were refunded and have not bounced back to Amazon . We have been into the bank over 4 times . - please resolve this by tomorrow being 14 Jan 2026 - we expect the funds to show by tomorrow . The funds have come back to you guys and you have not put them back in the account and it’s over a month !!! . This is now ridiculous !!!
2 replies
5 months ago
Upgrade incompetence
I am at a loss for words ! I have been waiting months to upgrade my phone to the iPhone 17pro silver 512gb as well as my iPhone watch . I have sent numerous emails to both istore Cresta and Fourways and they just don’t bother to respond . The watch they have stock and I was understanding for a while waiting for stock of the phone but over 2 months now is ridiculous - the fact no one answers is also so frustrating. And when I have gone in they just say no stock . Yet when I go on the istore website I can order the phone and will just need to wait 2-3 weeks for delivery . So please tell me why the store cannot order the phone for my upgrade !?!? This is terrible customer service . I need to upgrade asap . If you just don’t want my business let me know rather ! Unacceptable . I would appreciate a manager calling me !
0 replies
6 months ago
Liberty life disappointment !
I am beyond frustrated !! I paid my premium on the 3rd of dec with the correct ref and send the pop through on the 4th to info@liberty.co.za. Today being the tenth I get an email saying it is over due!! I called the call centre immediately and chatted to an agent called faustina who advised they had made an error and allocated the payment to adhoc ! Even though my ref is for recurring !!! I would like this remedied immediately and I want a letter stating it will not impact my credit score ! I would appreciate if management called me ! This is not okay !!! Hi there I have just chatted to faustina. She has confirmed you received the payment POP on the 4th dec and it was paid on the third dec . The error was on your guys side as you allocated it to adhoc and not recurring - even though my ref no states recurring ! Please urgently remedy this and please ensure this does not show on my credit as a late payment as this error is not mine ! Please ensure I get an email stating this has been remedied and that it will not reflect on my credit score . I would appreciate a call from management
1 reply
8 months ago
Rcs - terrible service !!!
I am so sick of the poor service of rcs . 2 months ago I paid my account instore on date and on the 14th they emailed me claiming I didn’t pay - meanwhile they just hadn’t allocated it! Now I paid via eft as I normally do and have been doing for years on 30th sept. I used the card on the 1st oct and got a message saying my account was in arrears and no payment received and now additional fees will be due on my next payment. Immediately called and emailed on the first - even sent pop through . Still nothing . Called again today around 10ish and the agent put me on hold to check and said she would call me back if the call cut as she was escalating . True as Bob the call cut - it’s now about 8 hours later and still no call back and still payment not allocated !!! TVs is getting terrible - I expect someone to call me with this resolved !!
1 reply
11 months ago
Rcs payment allocation not done !!!!!!! - what is going on!!
I am beyond frustrated ! I received a sms this morning from rcs saying my account was in arrears ! I paid instore at cresta coricraft on the 2nd July - immediately called through and confirmed payment was not allocated !!! I have emailed through pop and am told 5-7 working days ! I expect this matter to be resolved today - you have had over 12 days to allocate the payment . I want this corrected today with an updated statement showing no arrears and if any late fees are charged I expect them to be removed and this better not show in anyway on my credit score ! The instalment was made in full on time ! Please can a manager call me!
1 reply
Review Distribution
5 Star
2 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5%)
1 Star
17 (85%)