RM
Riaan M
Active since Apr 2010
13
Reviews
0
Industries
Reviews
13 reviews25 months ago
Convoluted customer enquiries at Samsung
I want to ask the people at Samsung if they have ever tried to act like a customer and try and find information on repairs/parts for mobile phones. The information on their website does not match reality. I called numbers provided, exhaust my talktime going through registration processes, only to be told I have to phone another number. There I am once again referred to someone else. After spending about an hour I am still none the wiser. Samsung, do you realise how convoluted your processes are? All I want is to fix my cell phone. For a number of reasons I cannot take it in to a repair centre so I want to order a spare part. Why is that impossible?
106 replies
28 months ago
May as well as for assistance from a brick wall.
I don't know what more I have to do to get a response to a complaint from ABSA. I wrote to Action Line on 1 December requesting support and have followed up several times in writing and called twice. The promises to escalate and get back to me result in absolutely nothing. Perhaps I can get you attention via HelloPeter. The original complaint relates to the closing of accounts and the abrupt manner in which this was dealt with by the relationship manager. Reference C-33325297
129 replies
44 months ago
USE BONITAS AT YOUR OWN PERIL
Dealing with Bonitas is like having your teeth pulled by an amateur. Since May my wife has been trying to sort out her contributions. At first she was told she was in credit, and now she is being threatened because of arrears. All without any explanation. Getting to speak to someone who can actually provide answers is impossible, reaction to emails take forever and are unintelligible. There is absolutely no desire to assist and help their customers to resolve queries.
402 replies
71 months ago
Poor support SAGE SA
I have been trying for three days now to get a response from Sage. No email address on their website. I wrote to the person who sent me my last invoice and another staff member wrote back asking for my telephone number (which is clearly indicated on my email signature). I responded and am still waiting. That was two days ago. Wonder if Quickbooks take this long to respond.
210 replies
71 months ago
WHAT IS WRONG WITH YOU ABSA?
I do not know what to do anymore. Had a complaint against ABSA and they agreed to refund me. I have been following up for weeks without any response. Sent mails to Action Line at least 5 times. Phoned several times. Just no response. How does a big organisation justify such poor service and customer relations? This is completely unacceptable.
210 replies
75 months ago
What do I have to do to get a reply to my query?
I lodge a complaint/query with ABSA Action Line on the 23rd of January. Since then I have had a few replies stating that we will call you, or we will get back to you. Since Friday the 31st I am not even getting any reply. What do I have to do to get a response? This is really very poor service and at the price I am paying for banking fees, definitely worth looking at alternatives. My complaint relates to transaction charges which are ridiculously high in spite of previous undertakings that it will not be.
224 replies
76 months ago
Vodacom Service does not exist.
It is simply impossible to get a quick response from Vodacom Business. Three days now without internet and they simply do not come back to me. I have several contracts with them which I will not renew. Really very poor.
173 replies
81 months ago
BEWARE OF ESKY TRAVEL
Made a booking via them but there was a mistake with the date. I tried to phone, no answer. Wrote an email and the booking was cancelled, but cannot get a reply, or get hold of anyone via telephone.
0 replies
87 months ago
Do not accept quotes from Safarinow.com at face value.
Safarinow.com sends out quotes which are meaningless. Watch out - there may be hidden charges which they do not reveal and they will not entertain a refund even after securing your business under false pretenses. They accept commission on the transaction, but when things go wrong they do not want to know about your problems. In fact, they even deny that it is their quote, even though it came from them and I paid the deposit to them. This is customer service at its worst. I have used them several times, but never again. Their customer service staff do not care about your problems - even where a contract has been established after acceptance of a quote.
168 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
11 (84.61538461538461%)