SD
Sharon P
Active since Sep 2011
7
Reviews
0
Industries
Reviews
7 reviews11 months ago
AWESOME SERVICE FROM A PHARMACIST AT DISCHEM BRACKENHURST
THIS IS AN EMAIL THAT I SENT TO THE DISCHEM BRACKENHURST BRANCH MANAGER ON 30/5/2025, OF WHICH I HAVE NOT RECEIVED AN ACKNOWLEDGEMENT OR A THANK YOU. I just want to make sure Litisha gets my note of appreciation. From: du Preez, Sharon Sent: 30 May 2025 12:41 To: storemanager.bracken@dischem.co.za Subject: ST DU PREEZ - Dear Fanie Thank you for providing me with your email address - Fanie – storemanager.bracken@dischem.co.za I have never experienced such phenomenal service, not only once but continuously. No matter what I need, she goes out of her way to make sure I am sorted. Litisha is a wonderful person; someone I look up to when it comes to customer service. She is the GEM OF DISCHEM! She can teach so many of your staff members how easy it is to appease a client, not just a Senior Citizen, but anyone. Litisha just does it with a smile—every time! I want this to be known in your store and by the “powers that be.” Litisha must be commended. If it was not for her, I don’t think I would be part of Dischem. Her understanding of my needs, before I even know what I need/want, is out of this world. I have been in the customer service industry for more than 20 years, and it is the first time I can genuinely say that I have received better service than I have offered my clients. I am in awe of Litisha.
0 replies
17 months ago
FIRST IMPRESSIONS LAST! Non-existent service from Take-a-lot!
My first time dealing with Take-a-lot and NEVER AGAIN! First impressions can make or break...well, this one is a definite break for the books. 1. I ordered some items (order number 164061272) 2. Collected from the Alberton pick-up point 3. One item was not there yet (tin of white paint) 4. We queried it and were politely informed that it should be available soon 5. Two weeks later, we were able to collect our paint 6. I was excited when we got people to paint my walls, but when I got home, I found my walls were grey, not white, as ordered. The tin and invoice both said it was white. 7. On 12/11/2024, I contacted the Manager, Clayton, who, after arguing the matter, advised that he would get back to us and asked for photos of the tin and my wall. Because I, the customer, am lying. I asked that the email be sent to me, not the one on the order, for easier access. 8. Oh yes, he's calls are strategically screened by the staff that answers the phone. 087 362 7500 9. I called again on 19/11/2024 to be told they sent the email to my husband's email address, which is not easily accessible. When I informed him that I clearly stated that I wanted the email sent to me, another argument ensued. He spoke "over" me and refused to listen to me. 10. I sent the photo of the tin as well as the wall, to which we received another email (still to my husband's email address) that they need more photos of the tin. 11. The photos were sent on 22 November 2024 with a warning that I was going to expose their poor service to Hello Peter. 12. Another email was sent today, 27 November 2024 AND STILL NO RESPONSE! No correct paint was received, and a very bitter taste in my mouth. Take-a-lot obviously has so many customers that losing one, with friends, family and colleagues, does not matter. They have no idea what is or how to Treat the Customer Fairly.
0 replies
38 months ago
BEST RESTAURANT WITH A ROUND OF APPLAUSE
This restaurant is amazing. Good food, wonderful vibe and the service is incredible. My husband and I celebrated Valentines Day at Calistos, Gillview, we don't often spoil ourselves so when we do, we make the most of it. The best prawns at a reasonable price. The restaurant is clean and super-efficient. We didn't have to have to wait for hours even though the place was full. Being popular is not easy, because you have to keep improving and this is exactly what they do. Well done George and Staff - you rock!
0 replies
53 months ago
Absolutely Pathetic. DO NOT USE VOX & VUMATEL (P***ROUP)!
Absolutely Pathetic. DO NOT USE VOX! I have been in the Servicing Industry for the last 26 years and I will never never never treat a customer like I have been treated the last last 2 weeks from these people. The reputable company I work would have fired me long again if I had put a customer through what I have just been subjected too. So...I moved into my unit in February 2021, connected with Vox a couple of months later. 1. It took them more then 2 weeks to reconnect us - BUT we still had to pay for the 18 days that we were not connected for - they charge from date of application - not service - what nonsense is this. From: du Preez, Sharon Sent: Monday, 22 November 2021 15:34 To: *********** Subject: Vox Telecom account statement for Account Number: ********** Importance: High Hello Vox I need a technician to come and fix a lose wire on the WIFI box in my house. We have no signal because of the wire being broker/lose. Kindly advise urgently. 2. The box mounted on the wall falls off, their technician comes out and mounts it again and says that we must put some silicone to keep it place. A couple of hours later, we put our own silicone on the box, as instructed and believe it not, the box falls off the wall that night, Wednesday 24/11/2021 @ 19:40. From: du Preez, Sharon Sent: Wednesday, 24 November 2021 20:48 To: Phillip Barnes >; *********** Cc: *********** Subject: REALLY NOT ON!: Ticket VOX**********4 - RE: VOX**********4: Vox Telecom account statement for Account Number: ********** Importance: High Hi Guys This is really ridiculous now. Your (Vox) guys were here today and "fixed" the problem. Watching TV now (wed @ 20:45) and suddenly the box, which was mounted on the wall by the guys, falls off the wall and the wire is broken again! Please can someone with sufficient installation tools come back fix this urgently. I cannot be without wifi. The green light is flashing and 1 orange light is on. Kindly advise urgently. The same Technician comes here on Monday , 29/11 late afternoon. From: du Preez, Sharon Sent: Monday, 29 November 2021 17:05 To: *********** Cc: ***********; Phillip Barnes <***********> Subject: FW: VOX**********4: REALLY NOT ON!: Ticket VOX**********4 - RE: VOX**********4: Vox Telecom account statement for Account Number: ********** Importance: High So after venting and eventually speaking for Petrus, the same 2 men that was here last week Tuesday/Wednesday just arrived here now. Apparently the cord is too short to reconnect and they (Themba & Partner) need other people to come fix it…. In the mean time we are NOT connected but have to pay nevertheless. Today, 3 December 2021, after speaking to Phillip B, Shane P, Thomas, Sashen, & Senior Managers, Petrus (PJ) B, Francois V and Joe-Ann M, Nadine Botha (P***ROUGP), we are still not reconnected AND have to pay VUMATEL R1750.00 to do a reinstallation because the wire is too short to attach. So... we now have to pay for service not activated (original order), poor installation and re-installation due to their technicians plus for no service/connection from 24/11/2021. ABSOLUTELY PATHETIC! I always used to boast about how fantastic the service is from VOX & VUMATEL - I even referred family and friend - but never, ever, again. The complex I live in has 63 Units - every single unit will hear about this. I work with 4000 colleagues, each and every one of them will know about this. Obviously family and friends already know! Be careful people - we cannot afford to lose money and can no longer accept such pathetic service from what should be a reputable company! Oh yes, we still waiting for Jacques Du Toit (CEO of Vox, to return our call....LOL
0 replies
53 months ago
Absolutely Pathetic. DO NOT USE VOX!
Absolutely Pathetic. DO NOT USE VOX! I have been in the Servicing Industry for the last 26 years and I will never never never treat a customer like I have been treated the last last 2 weeks from these people. The reputable company I work would have fired me long again if I had put a customer through what I have just been subjected too. So...I moved into my unit in February 2021, connected with Vox a couple of months later. 1. It took them more then 2 weeks to reconnect us - BUT we still had to pay for the 18 days that we were not connected for - they charge from date of application - not service - what nonsense is this. From: du Preez, Sharon Sent: Monday, 22 November 2021 15:34 To: help@voxtelecom.co.za Subject: Vox Telecom account statement for Account Number: 9159868 Importance: High Hello Vox I need a technician to come and fix a lose wire on the WIFI box in my house. We have no signal because of the wire being broker/lose. Kindly advise urgently. 2. The box mounted on the wall falls off, their technician comes out and mounts it again and says that we must put some silicone to keep it place. A couple of hours later, we put our own silicone on the box, as instructed and believe it not, the box falls off the wall that night, Wednesday 24/11/2021 @ 19:40. From: du Preez, Sharon Sent: Wednesday, 24 November 2021 20:48 To: Phillip Barnes >; Shane.Pretorius@voxtelecom.co.za Cc: help@voxtelecom.co.za Subject: REALLY NOT ON!: Ticket VOX16291894 - RE: VOX16291894: Vox Telecom account statement for Account Number: 9159868 Importance: High Hi Guys This is really ridiculous now. Your (Vox) guys were here today and "fixed" the problem. Watching TV now (wed @ 20:45) and suddenly the box, which was mounted on the wall by the guys, falls off the wall and the wire is broken again! Please can someone with sufficient installation tools come back fix this urgently. I cannot be without wifi. The green light is flashing and 1 orange light is on. Kindly advise urgently. The same Technician comes here on Monday , 29/11 late afternoon. From: du Preez, Sharon Sent: Monday, 29 November 2021 17:05 To: help@voxtelecom.co.za Cc: Shane.Pretorius@voxtelecom.co.za; Phillip Barnes <Phillip.Barnes@voxtelecom.co.za> Subject: FW: VOX16291894: REALLY NOT ON!: Ticket VOX16291894 - RE: VOX16291894: Vox Telecom account statement for Account Number: 9159868 Importance: High So after venting and eventually speaking for Petrus, the same 2 men that was here last week Tuesday/Wednesday just arrived here now. Apparently the cord is too short to reconnect and they (Themba & Partner) need other people to come fix it…. In the mean time we are NOT connected but have to pay nevertheless. Today, 3 December 2021, after speaking to Phillip B, Shane P, Thomas, Sashen, & Senior Managers, Petrus (PJ) B, Francois V and Joe-Ann M, we are still not reconnected AND have to pay VUMATEL R1750.00 to do a reinstallation because the wire is too short to attach. So... we now have to pay for service not activated (original order), poor installation and re-installation due to their technicians plus for no service/connection from 24/11/2021. ABSOLUTELY PATHETIC! I always used to boast about how fantastic the service is from VOX & VUMATEL - I even referred family and friend - but never, ever, again. The complex I live in has 63 Units - every single unit will hear about this. I work with 4000 colleagues, each and every one of them will know about this. Obviously family and friends already know! Be careful people - we cannot afford to lose money and can no longer accept such pathetic service from what shuld be a reputable company!
53 replies
132 months ago
RUDE DISRESPECTFUL AND ARROGANT
My daughter went to fill her car with R300.00 pertrol on Sunday 7/ 6/2015 at approx 2:30pm. She paid with 2 x R200.00 notes which she had just withdrawn from her Standard bank account. They accepted the 1 x R200.00 note & told her that they cannot accept the other 1 as it had a stain on it. She tried to explain that she doe snot have any other money with her & this is what she got the bank. They refused to listen to her & asked her \who's problem it was?". She asked for the Manager's number & when calling the number"
76 replies
136 months ago
NON-EXISTENT SERVICE - nothing new in SA
We have been trying to upgrade out current DSTV package to an Explora.<br> We called their call centre on Sunday 18 January 2015 and was told to send an SMS so that someone could contact us. We do as we are told, yet till today we have not heard from ANYONE!!!<br> We have made numerous calls - from our cell phone - and still no-one has called us back... but then again, this is nothing unusual for our wonderful country. You would expect this kind of service if I was in the wrong but I am wanting to pay them more money monthly etc...<br> <br> I am currently on the phone to them - once again... at my own cost... a Team Leader by the name of Kgomotso is trying to assist me... let's see what happens....<br> <br> I also guarantee that I will NOT be reimbursed for my calls - never mind that TCF (Treating Customers Fairly) has been put in place to prevent this kind of non-existent service. I will not be holding my breath.
77 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
3 (42.857142857142854%)