Susanna C

Active since Sep 2011

Reviews

Industries

Reviews

24 reviews

4 months ago

Attention everyone – please be cautious of David from Paradise Pools.

He gave us a quotation of R53,600.00 to marblelite our swimming pool, but then suggested we rather go with fiberglass. We have now been struggling for three weeks to get hold of him. One of his workers apparently broke an arm or a leg, and since then he has not responded to us at all. He initially told us that his work is guaranteed, but later told my husband that we should just take him to court because, according to him, we damaged the pool. The pool is not even three months old, and they already had to come back to repair it. This is the poor quality of work we were left with. On top of that, the pool was left with sharp edges. When we told him that our children had cut themselves on those edges, he said he would look at it—but nothing was done. The pool is still leaking, and the workmanship is simply not worth the money we paid. We trusted him, thinking he was a professional businessman, but his conduct has proven otherwise. When my husband called him from a different number, he used foul language, which is completely unacceptable. This is not the quality or professionalism we expected. Please be cautious before dealing with him. (Please note that this company was recommended to us by The Pool Team in Vanderbijlpark.)

0 replies

Bredell Ferreira

4 months ago

Default Notice and Payment Dispute

On 5 February 2026, I received a Default Notice from your office regarding an account with Dr. Jeffrey Swartzenberg, a radiologist, dated 2024. This account was never communicated to us. I requested proof of such communication from Brian Zitha, as I personally contacted the radiologist’s office for a statement, but it was never sent to me. Despite this, you clearly had our contact details, since the Notice was delivered. The only explanation I received was a message claiming that: An SMS with account and banking details was sent on 16 July 2024, followed by a WhatsApp message requesting payment or a payment plan. An SMS with account and banking details was sent on 16 October 2024, followed by a WhatsApp message requesting urgent payment or a payment plan. An email statement was sent on both 16 July 2024 and 16 October 2024. I requested proof of this communication, but no response was provided. It was later claimed that a reply was sent on 2 March 2026, yet I only received the Letter of Demand and the above explanation on 11 February 2026. Furthermore, Section 11 of your Default Letter states: “Interest on the outstanding balance is compounded and charged in advance at 2% per month.” Despite this, I made full payment of R1797.66 on 27 February 2026. When I spoke with Brian, he explained that the issue was that I had not paid within 10 days. However, the Letter of Demand only required communication within 10 days, not payment. After payment, I received an SMS threatening further collection action and negative credit listing, even though the account was fully settled. To my surprise, I was then asked to pay an additional R354.50 without any explanation or justification. I want to make it clear that: The full amount of the account has already been paid. The fact that Brian acknowledged the account was fully settled, yet still suggested I “just pay the R354.50 to sort it out,” is degrading, unprofessional, and borders on ******ion.

0 replies

Relaxation pools

7 months ago

*****ster

Company name (Relaxation pools) Address used (19 Farrel street Hazeldene Lambton contact ***) We contracted a pool company for a new installation. Mr. Sylvester S.T. Chauke began the work and excavation, and everything initially appeared to be in order as per the contract. Payments were made accordingly, and he presented himself well. However, concerns arose when repeated excuses were given—claiming he could not complete the pool unless further payments were made. Despite having many photos and videos of the project, when it came to the actual completion, he failed to arrive on site day after day. We strongly advise against doing business with Sylvester S.T. Chauke (ID ***7 number partially withheld in compliance with POPIA). Should anyone require verification, the full details can be provided upon request.

0 replies

Morkalio Revenue Solutions (Pty) LTD

11 months ago

****mers......

It seems my August statement from Eskom was leaked — hopefully not by Eskom themselves. Now, a group of ****mers is harassing me via WhatsApp, claiming I have an outstanding balance, even though I paid Eskom in full before the due date. Please be careful. There’s a lot of ****ming going around. Double-check any messages you receive and never share your personal or account details with unknown contacts. Dear ************ your account with Eskom has an outstanding balance of R6008.13. Please make payment within 48hrs. For further assistance, call us on *** or WhatsApp https://wa.me/***. Morkalio Revenue Solutions Ref: ***********

0 replies

Game

21 months ago

Worst customer service ever ***

Game Vaalmall Vanderbijlpark. Me and my husband were looking for a new fridge and freezer, Game advertised a Freezer for R6999 Article number 604303 this was delivered the Friday 15 of November 2024 they also had a side by side fridge for R10999.99 item code 831062 this however would have taken a week for delivery. According to the sales gentlemen Sanderson. On the 26 November me and my husband visit the Store to find out what was going on he showed me that the warehouse did not have stock and that they are waiting for delivery of 250 units but still no date of delivery. I ask Mr Sanderson if we can change the fridge to the DEFY one that were currently advertised for R11 999.00 willing to pay the additional R1000.00 just to get my fridge. He requested that I return the following day to do the exchange as this can take up to an hour. I return to the store on the 28 November 2024 Mr Sanderson were off and Mr Lerato assisted me. Now my problem! 1. Firstly, he went to make sure that there is stock of the Defy Fridge. 2. He then took the paperwork to the admin lady to credit the fridge in order to change to the other fridge. 3. However according to Mr Lerato she logged it but I needed to wait until the amount shows on the sales order before they can assist me with the other fridge. 4. I asked how long this will take as I was already hanging around the store from 12:00 and it was already 13:35. 5. He told me he will go and found out if this will take 2 hours or a day. He returned with the worst of answers possible, She are unwilling to assist, she did her work now we need to wait for the warehouse to do their part. 6. I asked Lerato if I can speak to the manager he then told me that he wasn’t supposed to assist me in the first place and now I want to bring him in trouble. And that he did advise me that they are auditing the game store and that the manager is not available. 7. I told him that this is unexpected and not acceptable how is this my responsibility to return to the store again to find out if the warehouse have refunded the sales order. 8. Why am I not able to pay the difference while I were in store in order to delivery the other fridge? This is so inconvenient as I stay 20km out of town. I need to do follow up work on games behalf!!! What happened with customer service????? Now I would like to be refunded as I’m as a customer are worth nothing to you then my money is also not good enough I will go and find another place to spend my money.

1 reply

MorClick Satellite Internet Solutions

44 months ago

Acknowledgment of cancellation

Acknowledgement of cancellation Request I would recommend using another service provider. We signed a contract for 24 months; however, throughout the term, we have been struggling with slow to no internet on numerous occasions (more off than on). When we report the problem, the internet improves for two weeks before slowing down again. On December 9, lightning struck our house, and the internet was not working. We called Morclick technical support, and the tech informed us that he did not pick up the modem and that he will order one for us, and it will be there on the 15th of December. On the 28th of December, I called customer care to inform them that we are still without internet, and seeing that my contract will be ending at the end of January 2023, I would like to process a cancellation. I was informed to put it in writing as no cancellation will be processed over the phone, so I have sent in the cancellation email. They phoned my husband last week to find out if they should send out a technician to come and fix our internet, but my husband informed them that our new installation will be done on January 12, 2023, and they should come and remove their equipment, and they sent us a proof of cancellation. However, up to this point, we did not receive proof of cancellation or an acknowledgment of cancellation (we paid in full for December and January), and they are not able to supply us with service. A5040 - Please include proof of debit order cancellation instruction.

1 reply

FrankJoe Civil Construction and Engineering

44 months ago

Building / construction repairs

Thank you guys for your great work and service will recommend you to everyone 100% satisfied

0 replies

Vodacom

44 months ago

Contract cancelation

I am a vodacom client for the most part of my life, however over the last few years i am finishing my contracts with Vodacom to move to another service provider. In October 2022 i phoned vodacom to cancel my contract ******5181 however this never happen in December I phoned them again. I informed the lady that i would like to cancel my contract. Due to bad service I wanted to upgraded and the lady informed that that they have stock on a Laptop deal however a week later i received an sms that no stock are available. She however coerced me into accepting a other laptop deal, but again this deal have no stock since December i did not here for Vodacom after i phone and asked to cancel an gentlemen however explained to me that Vodacom will sent out all new orders before year end, to day is the 9th still no news. I phoned Vodacom on the six again and again i were put through from 1 to the next customer agent until the phone was put down in my ear. I tried to cancel the upgrated aswell as the contract however the want me to not speak to the cancelation department but to the aftersales department 3 time personal verifications were done for Nothing the phone were dropped in my ear. Please cancel my contract as per my first request and stop trying to sell things that you can not provide your customers!!!!!

2 replies

President Hyper

45 months ago

Banana lover

This is an all in one store. Good pricing and quick queues. Friendly and helpful floor personnel. I want to share a story, when my daughter were between 2 and 3 years old she loved bananas and every time we walk into president hyper the lady will start to peel one for her.

0 replies

Eskom

46 months ago

No technician was dispatched

We are struggling for almost 48 hours to get our electricity back on the switch at the Could be the problem as our neighbours Have electricity and we are the only ones off that is not the first time this happenedHowever this time is first time we could not get hold of any representative of Escom Escom system is a **** system as it is an automatic response or talking box last message received Eskom Ref *** Dear Customer, Power should be restored as per field staff. If your power is not on please report it again. but no electricity this was reported again this is the second message with the same outcome No technician was dispatched

0 replies

Review Distribution

5 Star

5 (20.8%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

19 (79.2%)

Susanna C

Reviews

Attention everyone – please be cautious of David from Paradise Pools.

Default Notice and Payment Dispute

*****ster

****mers......

Worst customer service ever ***

Acknowledgment of cancellation

Building / construction repairs

Contract cancelation

Banana lover

No technician was dispatched

Review Distribution

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